Fantastic service! Our Tesla needed towed and they were fast, friendly and KNOW Tesla’s. As a Tesla owner, you don’t trust anyone and they know what they are doing. Jorge was very kind and even sent us on our way with beef jerky (so so good). Could not have had a better experience! Thank you again from the Okies!
Thanks Macy's Towing for a wonderful towing experience. Jose was awesome, he went above and beyond to make our situation alot better. You are very professional and friendly with a very competitive rate! Thanks for serving the area with your wonderful towing company.
Called these guys up at a bad hour because my clutch went out on the road, they had someone over in half an hour. Quick and professional, really appreciate it.
This company is very efficient and fast! I thought I was going to have to wait hours but 10 minutes later there! Leo my driver was awesome. Thank you and I will definitely use this company should I need a tow again!
Man how do I even start. Jose was very very helpful and understanding. He assessed my situation within 5 minutes and within the 10 minute mark he was already on his way. I was 50 minutes away and he didn’t hesitate to come and help out me my girlfriend and 2 dogs. I’m so very thankful for these people and will definitely reach out to them. TRUST THESE PEOPLE
Thank you Jose! My family and I were stranded on I-25 and he came quickly! He was very friendly and kind towards us and got our car back safely. I definitely recommend if you want fast and reliable service. Gracias por todo :)
I was referred to this tow company and they did not disappoint. My call was answered at the first ring and was able to get a driver to me within 15 minutes. Miguel arrived on time, was courteous and was able to tow my lowered car. His expertise made the loading and unloading a breeze! He took the time to ensure my vehicle would not get damaged and I really appreciate that.! Thank you MIGUEL you saved my night!
Our SUV became completely unresponsive in our garage, in a tight spot next to a concrete step. It had to be dragged out of the garage and onto a flatbed truck for a trip to the dealer. Six other towing companies either passed on the job, or sent inexperienced personnel, or improper equipment. Another towing company I called recommended I call Macy's for a tight spot operation. Macy's sent Andres with a huge flatbed truck in less than an hour. Andres was highly professional and knew exactly what to do, and had the SUV out of the garage and on the flatbed in about 30 minutes. It took precision, knowledge, experience, and attention to detail. I was very impressed, and I'm hardly ever impressed.
Macy's is not the cheapest option, but the best work is seldom the cheap. Highly recommended. In my experience towing jobs can easily go bad, so choose a towing company wisely.
Wonderful service! Driver was amazing, super professional, fast, and extremely knowledgeable. The price was fair and service was amazing. Macy's will have our business for all our towing needs in the future.
Macy's Towing was a lifesaver! Stuck out a 5 mile dirt road with no service, had to climb a mesa to make calls... and they said yes right away when other companies said no! Andres was chill, personable, and professional - and FAST! He was a safe driver who made us feel confident in his skill. Highly recommend.
A human answered the phone right away, gave me a quote an ETA for when the driver will arrive. The driver calls me when he is on his way. Driver sets up my vehicle with care and I also get to hitch a ride with him to the dealership. Received exact same quote as promised from initial phone call. I was very impressed from the service from Macys Towing and will use them again if I ever have to.
Best towing company out there. Jose, Andres and the other drivers are super friendly and know what they are doing. The are very efficient and quick with responding with our call. The ladies in the office are friendly and were very helpful.
We had a car accident on Rio bravo. I called and they had a driver there within 10 minutes. The driver (owners son) worked hard and had a great “can do” attitude. Definitely hustled and was friendly.
I was in a snow bank and needed some help. This wonderful gentleman answered the phone on a snowing day and came 45 min to come help me out of the snow. It was amazing. I would highly recommend this company. Their help was perfect after I had called lots of people that couldn’t help me because they didn’t have 4 wheel drive. This company gets my 5 stars.
Bryan was great! He got to us quickly when our mustang’s alternator died out on us on a Saturday! Very friendly, drove my boyfriend to our house and even helped us put the car in the garage. Affordable pricing as well! Thank you again Bryan!
We highly recommend Macy’s towing. Our rental car broken down during our road-trip in a remote area. Several local towing services turned our job request down. Despite being out of the local area, Macy’s towing accepted our request overnight and dispatched a driver early the next morning. Ryan showed up on time and was able to load the car quickly even though it was completely shut down. He also gave our whole group a ride to the car rental to get a new car as there was no Uber available in the area. Thank you Ryan and the Macy’s team for helping us get back on the road safe!
Jose came to our rescue and towed our 5th wheel when our truck broke down. We're in the middle of moving the RV to our new home out of state and our truck broke down and will take a couple weeks to repair. Jose came quickly and towed it to a storage facility so it's safe until our truck is ready. He was so conscientious moving our rig and got it there safely despite the difficult parking spot and 44ft size of our rig. We are so grateful and highly recommend him.
I wanted to take a moment to express my deepest gratitude for your exceptional assistance during our recent vacation mishap. Your timely intervention and expertise truly saved the day! Our Sprinter unexpectedly broke down in Deming. With no other option in sight, we were left with the daunting task of getting our vehicle towed all the way to the Albuquerque Mercedes dealer. That's when George came to our rescue! Your professionalism and efficiency were truly remarkable. From the moment we contacted you, you handled the situation with utmost care and attention. Your prompt response and quick arrangement of the tow truck were nothing short of impressive. Not only did you ensure the smooth transportation of our vehicle, but you also went above and beyond to provide us and our dog and cat a ride to Albuquerque. Thanks to your efforts, we were able to resume our vacation without any major disruptions. Your exceptional service not only saved our vacation but also restored our faith in the power of genuine customer care.
The only towing company we will use! Our car alternator gave out tonight while driving and we were left on the side of the road in Albuquerque. I decided to call Macy's to see if it was even possible to get it towed home (30 miles south) and from the start of the phone call until the car was back home in the driveway was such a great experience and it was super fast. Jose was very knowledgeable and friendly. It was obvious he was experienced and knew what he was doing. He arrived to us in less than 30 minutes introduced himself and explained what was going on while hooking up the car, asked questions about what happened with the car and gave some suggestions. He didn't mind when our daughter came outside to see the tow truck when we got home and was so nice about the whole situation. I highly recommend this company!
So happy with the service from Jorge! Lost my only set of car keys on vacation, and car was stuck at airport parking in a very tight situation. Within 20 minutes or so Jorge had safely raised the car onto carriers (Parking break was locked on). I was amazed by his ability to raise all 4 wheels on the car and move it safely out of the tight parking spot! He had a great attitude and personality also, calming my nervousness. Thanks Jorge!
George came to help me today. My Tesla Model 3 just quit working. George got in on the flatbed perfectly and was an all around great guy. Really appreciate it!
Best towing company I’ve ever dealt with in my life. Reliable on time and true prices. I will not choose anybody regardless of where I live in Albuquerque besides Macy’s. Take this advice and use only this company. I cannot believe how incredible they were. Thanking Macy’s for everything, and I’m glad to be a part of your new family!
Jose was like a night in shining armor after the 14hr dilemma I experienced prior. He was happy, friendly and FAST! He had recommendations for mechanics had I needed one. Very professional and personable! Will definitely recommend to everyone who needs a tow!
Andres showed up early to tow a 12 foot long 4500 Lb. toolbox for me after the "other guys" gave me the runaround. He was the definition of professional and handled the out of the ordinary task like he had done it every day for years. I will not call another company again. They were fast, fair priced (actually too low if you ask me), and very good at their job. If you need a tow truck, stop looking and call Jose at Macy's towing you won't regret it. I HIGHLY RECOMMEND this company!!!!
These guys saved the day. I blew out a tire out by Santa Rosa and they came and got me when no other tow service would. I would recommend these guys to anyone!! And they took great care of me and my car!
I high centered my 4x4 off road in a difficult location for most tow trucks, also known as, the desert. Jose was able to quickly find and wench me out, before the desert sun cooked my daughter and I. After a long night of trying to dig myself out, and reburying my truck, he was like a knight in shining blue truck. I highly recommend this company for both regular and special tow circumstances.
Macy's towing needs to change name to Superhero towing. My car broke down 2 hrs in desert hwy middle of nowhere with no money 100 degree heat scared & alone. Macy's towing came to the rescue let me owe money held on to my car as collateral WOW who does that. On top of all that there mechanic fixed my car for a great fair price WOW didn't have to tow to a mechanic saved money so convenient. I thank God for family businesses like this that actually care about others. God bless Macy towing & family thank you so much...
Had a sensor go out on my exotic car while on base, while most other tow companies made excuses about getting on base and really didn't want my business. From the time I called Macy's, they didn't have any issues getting on and had my car on a flat bed within 30 minutes of making the call. And on top of it, gave me an awesome deal to take my car very far away during rush hour traffic. George was great and treated my lowered car with the upmost respect. Will call them for all my towing needs.
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