They went out of their way to help me out more than once and still I was billed less than I expected. They are honest, super good people, that’s all I can say.
Jonathon came to pick up my vehicle today, and I have to say—he deserves a raise! He was punctual, communicated clearly, and made sure everything was handled correctly, even being patient with my signature on the title. The whole process was smooth, easy, and even fun with a few laughs along the way. I’d highly recommend their services!!! Thanks again
One star for Ramsay because he was actually nice when he dropped off my car at my apartment first of all when the accident happened on Saturday the officer said that I can have them take my car anywhere I would like that it was up to the driver so I asked the driver it's just right down the road can you please drop it off at my house he said no I said but it's not drivable I can't I'm going to have to have it towed he said let me talk to my boss and then I'll let you know he hooked my car up and took off then when I called this morning to see how much it was going to be to get my car out and to have it towed which I gave him the address and he told me it would be $350 ended up being 400 and $7 so yeah no good communication very rude it sucks that they would do this to people especially who are having it hard What goes around comes around
UPDATE: I apologize for my negative review prior. In the moment I felt as if my mom was being done wrong. However after calming down and my mom getting her truck back I want to apologize to this company as they really did help my mom get her truck back. Paula honored her word and took half of the total price off of what my mom had to pay as well as released her truck to her when she didn't legally have to. Thank you for helping my mom.
If I could give them 0 stars I would. My moms truck was stolen from Roswell. When the truck was pulled over in Albuquerque they had it towed by this company. She is a disabled Vet and the company was not going to help her at all until I filed a complaint with the Department of transportation. My mom is on a fixed income and only gets money 1 time a month. They told her they would take off half of the fees and put a stop to any additional fees until yesterday. But they still wanted a little over 400.00 dollars. She was finally able to come up with the money but has no way to get there. The lady told her if she cant get there today to get the truck to not bother contacting her again they will just keep the truck. The tags on the Truck just expired and they will not release the truck to her unless she gets new tags wont accept a temporary tag (3 day). They legally cant do anything with the truck until the 26th of this month. They are making it impossible to get this truck back and are rude to my mom. My mom is the victim. Her truck was stolen and now this company is doing very little to help my mom. How is that fair or ethical. A disabled vet on limited income and this company refuses to do anything but lower the bill a little bit? This company is no better than the man that stole my moms truck in the first place.
Everyone here so far have been really rude. I called and the lady who answered today didn't even give me a chance to ask what junk yard they sent my car to and she hung up on the Insurance Agent who was assisting me! I hope nobody has to deal with this. Hanging up on people is rude! It'd be more professional if she asked if I had anymore questions before hanging up the phone!
If anyone has had issues with this company I have reached out to several others experiencing(have experienced) unlawful & disgusting work practices & I have found an attorney willing to start a class action lawsuit against them. My vehicle has cameras inside of it & the practices of this establishment are atrocious(I have video of theft of radar detector, my child’s possessions, my luggage, urination in my vehicle, usage of my vehicle while in their possession & I have every intention of taking this company & dividing its assets to those that have been violated in all capacities.
The acts that were committed are felonious. My attorney wants to include the state police in the lawsuit, but they have cooperated thus far & are also wiling to press charges on CS towing for the neglect & improper practices at this facility.
I have been offered several thousands of dollars for the footage that’s been acquired from news stations in Albuquerque. If anyone has had any issues involving theft, neglect, & or improper handling of their vehicle or their property inside of the facility or while your vehicle is in its care I will be posting again after giving Paula the opportunity to do the right thing. However; Gauthier & Maier Law Firm, P.C. will be the ones to contact(I’ve been told that compensation can be 10 fold based on the actions of such criminal entities like these. The video I have is disgusting & these people should not be allowed to practice in any capacity & the state police are in compliance after they saw my video.
Im hoping “Paula” will do the right thing & compensates me appropriately… otherwise you’ll see it on the news & I hope everyone is able to be compensated not only for their loss, but for the violation of their possessions & things they hold sacred, especially their sacred space & place where they keep their children(because what they are doing could hinder the safety of their children).
I will be updating everyone Monday after my conversation with Paula.
Didn't use this service, but whoever was driving a tow truck with their logo on it shouldn't have a license. Ran a red light, no turn signles going in and out of lanes, went forward in a right turn only lane to bypass a few vehicles, camped in the left lane on Broadway and wouldn't let anyone pass, except when the right lane finally opened up a little, the tow truck driver would speed up and not let anyone pass until the truck drived finally turned right somewhere.
Not even worth a star. My vehicle was stolen and they recovered it wouldn't even work with me to get things off the vehicle that I paid for and would have liked back. From the area they are in they just make their money from the less fortunate. By how the owner responds to the poor reviews just shows they don't care about anyone but themselves and money.
My car was stolen and the police recovered jt and had it taken to this lot. The first day it was there, I went to check it out and assess the damage. In the two weeks before insurance moved my vehicle to a shop, this company stole three tires, my jack, and my spare tire.
They are amazing! We have been going thru real hard times and our car was stolen. When we finally found it at this tow yard. Paula dropped the charges!!! Today is my birthday and we got our car back today! Thank you CS Towing!
What a joke of a towing company. Will be filing a report with the city as well. They are the most unprofessional company I have ever dealt with. Not only are they the rudest staff I have encountered. But they were unwilling to work with me about getting my belongings out of my vehicle. I have already gotten approval to have it removed from these crooks location.
12/01/2023 Edit in response to these literal crooks and theives. They do in fact have a vehicle of my family members who they literally belittled. I will not give the name of my family member as I do not trust these people as far as I can throw them. I am writing on behalf of my family member as I am sure they will make the process of dealing with the vehicle much harder. Under no circumstance should anyone let these people near their vehicle. I do not trust them at all.
Just went to retrieve my high dollar car amp and sub box from trunk of car. All stolen. Trunk only opens with key that the tow company has. Called to talk to whoever answers the phones and they just hung up on me after I told them what happened On my way to make a police report!
Horrible people, they ransacked my son's car and were extremely rude to my wife. Aside from having the BBB investigate this shady place I will make sure APD stops giving these people their business.
Please try and avoid doing business with these people, you'll probably never see your vehicle again. I recently got into an accident and apparently they work with the police (which they should not anymore) and towed my car to their yard. About 10 days later I went to their yard to attempt to pick up the vehicle with a trailer all the way from Colorado springs to try and bail it out, they had their main gate closed (mind you, during business hours) and called them like 20 times within the span of 3 days with no response at all, left multiple messages too. There was nobody there. I thought they might be on a service call so I waited about 3 hours then decided to call the Police in case they had a secondary 24/7 line for the police since they "work for them," still no response from the police. I am not the only one experiencing this because there were two other people trying to retrieve their cars wondering why the gate is closed and no one is answering the phone during business hours. My suggestion if this happens to you, just report your vehicle stolen, then the police can do something about it.
I set up an appointment to have my car towed and the truck driver showed up with another vehicle on the back of his flatbed. Then the driver Jose tried to make excuses why it was my fault the car couldn't be towed. Even though he never answered my question about how my car was supposed to fit on a flatbed truck with a vehicle already on it. What a waste of time this company is.
Unfortunately I had my car towed due to poor decisions on my part on a Friday... well they are closed over the weekend and it had rained incredibly hard during those days..so when I was able to get my vehicle I was in Shock to find they had left my moon roof and back window open and my suv was flooded and insanely dirty... just added insult to my already bad situation...
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