Overpriced like almost double what it was a few years ago. Spent 165 to get half way across town to the repair shop. Was fast and on time but not worth the money. You can rent a uhaul trailer for way cheaper if you need to take your car somewhere
If all you need is a tow and you don’t mind paying a ridiculous amount, this company may be fine. But I would definitely discourage from using them if you need anything else. Customer service is below the most horrible. Our truck was broken into the day after we flew out of abq for thanksgiving week. We had used a park & stay hotel (also would not recommend doing that) and got a call that a window had been broken on our truck. We were out of the country and didn’t have any option besides to have the truck towed and stored for the week. My husband made a few calls to try and find someone who would store the vehicle in an indoor space since we had a wide open broken window. J & M said they could do this so we went with them. My husband asked if picking the car up after hours on a Sunday evening would be would possible since that was when our flight arrived and we live 3 hours from the airport and had to be home for work Monday morning. He was told that we just needed to give dispatch a call earlier in the day to arrange the pickup so someone could meet us. So fast forward to Sunday when we are traveling home. My husband calls dispatch a few times and can’t get anyone to answer. Finally gets someone on the phone (not who he originally spoke with) and they said no we couldn’t pick it up that night. That was annoying, but we couldn’t really do much about it and we understood it was maybe not in the norm, although they had said they would when we arranged the tow. So we rented a car at the airport and drove home that night. The next day we have to get our rental car back to the airport so my husband calls J&M to inform them we are heading in from 3 hours away to get our truck. We are told we need to be there by 4:30 or we can’t get it. So we make arrangements at work and leave early to go get our truck. We get there to find it has been stored outside in a lot for the week. At this point, my husband is pretty frustrated. He asks to speak to the manager who refuses to even HEAR that someone told us it would be stored inside. Zero conversation or accepting that someone may have misinformed or even that there could have been a miscommunication. He straight said “you’re lying” to my husband. Why would we have made that up?? In the end, it cost us $600 to have our car towed 5 miles, stored for 6 nights outside with no window, the additional cost of a rental car, and 6 extra hours of driving. If this company had just been honest and delivered what they promised on the phone, even just the indoor storage, we would have been fine with it all. But two “promises” not kept, a manager that is yelling at my husband that HE is lying about what he was told over the phone, and an astronomical price, I’d take my business anywhere but here.
They did small extra things that they had the right to charge but didn't. So I chose them a 2nd time to show that everything shouldn't be charged and discretion should be used.
These people are terrible. They said it would be 2-3 hours for a tow. I waited 3 1/2 hours, until 11:30 PM and began to call… they never answered the phone. They claim to be a 24 hour service. It was already too late to call anyone. They could have just stated they couldn’t do it or call me back to cancel but this is beyond rude and inconsiderate. Never use this company… They left me in a bind and would not even answer the phone after calling repeatedly.
Called for a box truck tow, lady said it would be an hour, hour passed called for eta, john said I wasn't answering my phone??? What number are you dialing? Of course lady got my number wrong by one digit. No big deal started process all over and come to find out they don't have a truck to tow mine but did John call me to tell me that no I was called by another tow company Thanks John
Amazing Company ,Beyond Resonable Prices that Beat Everyone Great People, You Must call and book ASAP if your in need do not waste anymore of your time CALL Call Now. Thank you J&M Towing you Blessed me and I pray for your Continued Success you are Hero's.
So fast but hit me at $140 when he said it was gonna be $85. I wish the State would regulate these guys. $30 for no key after I told the driver he could drag it on
I just want to let you all know how fantastic John and discount towing My husband went to get gas on the way to work and his car wouldn't restart. My husband was stressed about leaving the car but had to get to work. It is my day off but I am home with a toddler so it was a stressful moment for both of us as my husband asked if I could get it sorted while he ubered to work. I called and John showed up in 30 minutes as promised to get the car. He delivered to our house and was so kind and did some impressive driving to get the car back in the drive. I am so grateful at how easy it all was. I didn't realize y'all offered roadside assistance but will definitely be calling to see if y'all can help get the car started again. Thank you!
Extremely helpful. Help me navigate same day service with AAA as well and saved me a large sum of money for my tow from Trinidad to Denver. This really helped with my move from Louisiana into the Denver area when it went. The driver was friendly and prompt. Couldn't ask for more.
APD has a contract with this place. You have no choice but to use them if your vehicle is stolen. When APD recovers your vehicle they refer you to call a non working phone. After finding the place to call, a lady quotes over the phone it will be $250 to release the car. However, when you get there they tell you $345 plus more to tow it elsewhere! I’m wondering if they have inside people stealing vehicles for profit! None of the customers were there for accidents, only stolen vehicles. Funny thing is, no items were taken from inside my car. Also, the following day while waiting for my vehicle to be towed to my preferred location, this company claimed there was still a remaining balance!!! Total scam!
I was impressed that this was the only company that answered my call on a Sunday evening. Not only did the tow truck driver, Hugo, arrive at my location within 20 minutes, but he also provided exceptional service by carefully towing my car straight into my garage. Hugo was kind, professional, and made the whole process easy. On top of that, their rates were very affordable. Highly recommended!
Manager is not professional. Almost ran me over with his son in tow ride. Got him on camera doing so. Made a complaint about on of the workers yet he never tried apologize about the situation. I’ll post a picture of how the manager unloading my car onto a parking area. Double parked and diagonally. Not so professional. Go somewhere else. If you have any problems he will not take care of the issue. 0 stars if I had the option.
I called for a tow for multiple vehicles and was willing to pay their expensive price and they said they were sending a driver to us and no one showed up three hours later We’re still waiting for them when they said 1 hour and now we have to do everything ourselves. Do not recommend going with this towing company unless you want to be waiting on the side of the road for hours for them not to show up. And not answer the 10 phone calls I’ve made.
The team did an outstanding job on my car. It was beautiful, very clean. The man who worked with me Paul was very honest and direct from the beginning and did an amazing job communicating with me. I would definitely take my car back if I ever have any more issues.
I had a great experience. I was informed throughout the entire process. The work on my car was perfectly done at a reasonable price. Friendly service and great customer service. They returned my calls, answered my questions and stayed in contact with my insurance company. Absolutely recommend!!!
Took my vehicle in for some self-pay work. Friendly staff, the young man JoJo put together a quick estimate on my vehicle and was very professional Very professional and attentive. They communicated with me the entire way through the process. My vehicle came out great would definitely recommend.
I enthusiastically recommend this company for any body repair needs. Their customer service is exceptional, they provide prompt service, maintain great communication, and completed the job before our initial deadline. My car looks amazing!
Took a little longer than expected for my car due to parts coming in but totally understandable. Overall a great experience with them and car came back brand as new! Would recommend if you need body work done.
I had damage on the front end of my Toyota Rav4 after hitting an animal on the highway. My radiator was shot and I was afraid of how it would run after. I got my vehicle back sooner than I thought and the work they did was great! My car is running fine and I appreciate the consistent communication updates while they were working on my vehicle. Highly recommend this shop!!
My car needed a tow after her battery was stolen and they were fast and friendly at getting me towed home. They were very affordable so my wallet was very thankful. This was also my first time ever needing a tow and they made it a great experience. Will definitely use them again and recommend them to others. Thank you so much.
HUGE KUDOS to Discount Collision for the great experience and service I recently had with them in getting my vehicle repaired. Discount Collision is very professional and attentive in meeting their client's needs. They go over and above explaining all work/repairs that are going to be done, answered any/all questions I had and provided me with options that were available to me for the best outcome. The staff at Discount Collison were mindful and meticulous in keeping me informed/updated at every step of the process in repairing my vehicle and it was finished and ready for pickup at the time it was promised. I highly recommend DISCOUNT COLLISION...If you have any Collision needs, don't go to any of the rest...go to the BEST!!!
Got my car repaired after a semi tire destroyed my front end. Joseph and his team were so kind and helpful. They were constantly keeping us informed so we never felt out of the loop. They handled all the dealings with our insurance. Our car was finished when they said it would be and looked as if nothing ever happened! The whole process was easy and painless to go through. I'm so happy with how our car turned out and how clean it was when we picked it up. Felt as if we just picked it up from the dealership again! 10/10 would recommend to anyone needing body work done.
Isn’t it just great when GEICO tells you to take your car somewhere and they don’t know how to fix it?! Isn’t it even greater when a vehicle wrecks your front bumper and the shop doesn’t say anything about it? How about if the car takes 3 weeks longer (5 weeks total) than it’s suppose to and IT’S STILL NOT FIXED. I’m never giving these people any of my vehicles ever again and I will be taking them to court for the negligence, lost wages, and vandalism of my car that took place on their property. DO NOT LISTEN TO GEICO AND DO NOT TAKE YOUR CAR HERE.
UPDATE: Check out every 5 star review and check out every 1 star review. The owner obviously pays for these reviews since they are only replying to 5 star reviews. This company is a scam. PLEASE DO NOT USE!!! Hope the owner liked my review getting over 3000 views. Hope you go out of business!
Awesome people working at Discount Towing and Collision! Our SUV repairs look great! Joseph was on top of everything. He explained each step to us. Great service A+.
Being in an accident is never fun; however, the team at Discount Towing & Collision made the repair effortless! They were super supportive and communicative as well as patient with us! We got the vehicle back early and even had them do a bit extra on the car while it was in the shop because they were so great!
Broke my driver door on my F250 and came to these guys to have it fixed. So happy I did! Just picked up it up today and it looked great, their service from the beginning was great and very helpful. They kept in touch during the process to keep me updated, truck took a bit longer than originally anticipated but it was well worth the wait. Definitely recommend going here!
I can't say enough about the service I received from Discount Collision. I purchased a new car in January, and was hit by a distracted driver in October. Geico told me about this shop, and I'm glad I chose them to do the repair work. Everyone is professional, nice and knowledgeable. I was kept informed the entire time. They finished a week ahead of time. I didn't even have to return the rental car to Enterprise, as Discount Collision did that for me. Lastly, my car looks amazing. I highly recommend them.
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