Best used auto parts source ever, and Isabel Is the best sales person of all times!
Thank you for taking care of our auto parts needs every single time we call you!
I called to ask about a fender, it’s a Honda accord 2018, the lady asked me if it’s a coupe or sedan, I said it’s a 2018 body style. In a very rude and condescending voice she goes, I heard the year…. I’m asking is it a coupe or sedan. I told her they don’t make the 2018 accords in coupes and I told her it was a sedan. Just rude for no reason.
Great Price on what I needed and the women I dealt with (Isabel) was super helpful and easy to deal with getting me the correct part +Shipping was fast 3-4days the confirmation number
came the same day the part was delivered
TY again
I had my fair share of bad service before, but this takes the cake. Recently purchased a radio panel from Fenix parts in Rahway ny. Spoke with one representative l, gave them my part number and it matched what they had so I paid for it. Drove two hours from upstate NY to pick up my panel. Just to just to realize it’s the wrong part they send me. Calling, callingand calling them, trying to get my money back, now nobody wants to talk to me.
We had a very bad experience with their customer service, especially with the parts sales department. The staff is rude, and if you're not part of their inner circle, they don’t treat you well or show any willingness to help. Their phone recording says you'll receive "the best service," but that couldn't be further from the truth. Personally, I was disappointed with how things were handled. I do not recommend this place.
I ORDER PARTS FROM FENIX ALL THE TIME - ISABEL AROCHO IS THE REP WHO TAKES CARE OF US AND SHES AMAZING , VERY PROFESSIONAL & ON TOP OF EVERYTHING. THANK YOU ISABEL !
I run a shop in Middlesex and order tons of parts a month from George. The partnership started a few years ago when a coworker suggested using him as my main contact. I can honestly say in my decades of running a shop and ordering parts nobody has ever been more proactive, efficient and professional then George, esp for a salvage yard... It does not matter if its 6 a.m or 7 p.m he always gets back to you with the information you need. Most importantly he understands the repair process and has the knowledge due to decades of experience which is critical when your on tight timelines and cant afford to have the wrong parts delivered. Highly recommended on my end..
A friend of mine sent me to fenix, as we all know (AKA) Leesville. LD Was my contact. He didn't have my window i needed for my truck. Looked up my part, found it for me, and saved me, I kid you not 200$. Thank you LD for your professionalism. Billy Merz Sr.
I have a shop in Brooklyn.I have been purchasing engines many times there are always problems.When they remove engine they broke bolts for catalytic,they broke dipstick half of it stocked we couldn't remove it.It has been 4-5 days working on this issue to be able to put engine back.I will never gets engine from you!
OG GARAGE
I called late in the afternoon for a small order around $200. The call was dispatched to Isabel who took all the time necessary to see that I received service I deserved, and exactly parts I needed. She's a real team player and an extremely valuable employee.
Steve Rampone
Tom G took really great care of me. Fast service and fast shipping. Been looking for this part for a while and found it at a great price. Thank you again. Would recommend to everyone.
Kevin is a Terrible employee
I am a mechanic shop
I spoke to Kevin about a part and he messed up my delivery called me back and asked me to go pick it up.
I went there paid cash and picked it up.
After I got back to my shop I realized he sold me a completely different part than what I asked for.
and when I called to rectify the situation he said he would get the right part to me the same day.
He calls me at the end of the day and asks me if I paid for the part as if they were just going to let me walk out with the part without paying .
Fast forward in the conversation and he gets an attitude and hangs up the phone in my face and tells me I’ll just cancel the order after I had already paid for the part.
I dealt with this company plenty of times and never have I been treated with such disrespect.
Hes a terrible customer service rep
I have no idea why they have him answering the phone . They should have him picking up trash there not dealing with customers.
Extremely unprofessional and I am extremely unsatisfied.
I just wanted to thank "L.D." (I hope I got his name right). He helped me purchase some parts for the inside of my door after a nightmare experience with an auto shop. He was the nicest guy, and his customer service was just wonderful. Thanks for being so helpful. If I ever need anything else for my car, I know where to bring my business.
I’m leaving this one star review because my cousin was killed working for this company on December 28th 2023 at 5:31am. He had only been on the job 8 days, and lost his life. Now his children will have to go through life without their dad. His wife a widow. Absolutely senseless. I am an army veteran. I served my country in Iraq and Afghanistan. I have served in harms way. How can you explain to me that my cousin is America working for your company and dies. You can’t! He was a great man devoted to God and his family. I want this review to be a reminder to this company of what was taken from us. My hope is that this never happens to anyone again. This incident has created a hole in our family that will never be filled. Rest easy cousin.
Terrible customer service, the worst service in my entire life. I ordered a part for my vehicle over the phone and the person that took down my credit card info also used my credit card to order something from Amazon. That was the only time I gave my card info over the phone and next thing you know someone orders something from Amazon. Be very care handing over any info over the phone to any of the reps behind the 3-4 call centers they have. Plus the part that I ordered was suppose to be ready for pick up the next day as per the associate I spoke with and when I go to pick it up they said we don't know when it will be ready. might take 3/4 days and I came back once the part was in and guess what it was damaged. They made me drive there 2 times (I live 45mins away) just to find out the part I ordered was damaged
never again will I order from them
Lack of quality assurance, would not shop here. Ordered a fuel tank for my Ram. Picked it up after hours and struggled to find the parts where the Manager mentioned they’d leave it but thankfully there was a delivery driver I caught that helped me find it. Was left inside and wouldn’t have been able to get it myself. I saw a cap on the fuel tank for some of the hoses was broken off the tank and had a broken nipple. Thought I could replace it with parts off my tank. Learned it was not replaceable after trying to take it off my tank and calling the dealership. Spoke with the parts department was ok to either replace or refund my order and offered a discount for the part to cover towards my time. I appreciated the discount so I ordered two doors and a fender on top of the replacement tank. The parts that were discounted were the same price as I was originally quoted and when I confirmed pricing over text, each part was increased $10-30. I ordered all silver fender, and doors as well as the tank totaling $1130. I took off work and came to pick up the parts on Friday. Looked at the parts before paying to find the fender was damaged, doors were a completely different color between front and rear and the tank was broken in the same spot. Wasted 6hrs of driving and a Saturday pulling my tank off to find I had bad parts sold. The rep at the store told me at least I didn’t prepay $1130!
Service was outstanding. JP hooked me up with all the parts I was looking for. He was pleasant, knowledgeable and extremely patient to all the customers. It was busy and only him and he still took the time to help myself and everyone else. I would highly recommend getting parts here. Thanks
Isabel Arocho....
Today I have communicated with the sales rep Isabel A. which has been quite kind and very important their help in the development in a positive way of this new experience doing business with this company. very useful its performance in it. I hope to continue reserving your good services for a long time. Thank you.
So I needed to purchase an engine since my car broke down and my mechanic highly recommended Fenix. So I purchased an engine. My first issue is they were not able to ship it to my mechanic. So that meant we had to transport the engine ourselves which caused an inconvenience money and time for both my mechanic and myself. After finally picking up the engine, the engine had a damaged intake manifold and throttle body. The rep at Fenix was made aware and offered to replace the 2 parts without charge. So we take the replacement parts and my mechanic is about to put the engine in but finds the engine is full of water and no cap at the top of the engine. So we reach out and advise that the engine is full of water which is strike 3... 1 was the damaged parts on the engine, 2 no cap on the engine. You would think that the company would offer to pick up the engine after the fact that the engine had all these problems. Mind you I spent 2600$ on the engine. They would not even pick up the engine so, I had to rent a truck to return the damaged engine to them. I'm sorry but this is not customer service. How can you sell products and not care about the condition of the products? How can you not offer shipping and handling to requested address, when you are a car part selling business that mechanics rely on and constantly call? Why would you not transport the part back when the company was at fault of its condition? The only thing they did to make the situation right was to refund me. There was no empathy or effort to make it right. They offered me another engine with 13,000 more miles than the one I purchased but I had to pay an additional 800$..meaning I will have paid Fenix 3400$ and possibly not get what I pay for including bad customer service. Yeah no I will not give this company another dime. When you buy parts from Fenix, you get bad customer service, lack of concern on the condition of the parts you purchase, and will not ship parts to mechanic requested locations even if the part is faulty and it has to be returned, then they want more money to replace faulty parts, and not acknowledge their business rapport mechanics who recommend them. Don't buy parts from them. There are other places that will treat customers and mechanics better.
Bought a tailgate glass for qx60 was cheapest price as it cost over 440 got it for 220 here. Pick was fast and easy. I'd recommend buying from here if you wanna save money
If a part exists for your car, they can get it and have a good price for it. Care is taken to package items, descriptions are available as to its actual condition. These are used parts but do offer an affordable choice since they are original equipment as opposed to taking a chance on an aftermarket provider. Most items have a warranty and the staff our just as helpful to satisfy your need regardless of the language you speak
I ordered from several vehicle recycling services and I have to say these guys are the best. They have a great network to ensure that they can always find the parts you need. Also every part ordered from them work great the first time which is key in order not to be doing the same job multiple times
Tom G. provided excellent customer service; professional, courteous, and respectful. He answered all of my questions promptly, and responded to my after hours email within 8 minutes. I only had to wait one day whereas other merchants stated a minimum wait time of one week. Pick up was fast and easy - they even put it in my car for me. Additionally, Tom referred me to another excellent vendor for repairs. I highly recommend Leesville Auto Wreckers and be sure to ask for Tom!
Justin was a huge help to me. He got me the parts I needed at a very reasonable price, answered all my questions, and was extremely helpful and honest regarding the parts I needed. Made sure they were in good condition and that they arrived on time. I’m a happy customer. Justin was a great guy to deal with.
I work for a dealership & we use your company regularly with pleasure! We usually speak directly with Justin, phenomenal in his position, always looking out for our best interest. He never fails to keep us absolutely satisfied. Excellent service, we must thank you for your well trained employees.
5 Stars for the great customer service I receive every time I call Isabel. Always the right part conveniently delivered by a great driver. All parts seem to be inspected because they all come wrapped in plastic or neatly in a box. Warranty is great and they also have optional labor warranty. As a shop owner , doing business with Isabel at Fenix Parts is making my job a lot smoother !!!
10 out of 10 would recommend this shop. If you want fantastic customer service get on the phone with Joseph. In the year 2020 everyone is going through something Joseph will definitely put a smile on your face and make sure you are having a good day. He helped me get a new tailgate for a great price. Super funny guy definitely knows what he is doing.
Kevin helped me out big time with sourcing my needed parts and some extras that really sealed the deal. Its hard to find a used parts sales person who will even return your calls out there, much less follow through like he does. Very trustworthy guy.
They have hard to find late model BMW parts at a very reasonable price. On top of that they had no problem shipping!
Kevin will be my first call every time from now on!
May 04, 2020
Nearest Junkyards to Fenix Parts Rahway (Previously Leesville Auto)
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