What clients say about Chip's Auto Center in Pennsville Township (NJ)
I’m actually glad I waited a few months before writing this review so I could fully evaluate our experience.
We purchased a used vehicle here on September 18, 2025. The owner assured us it was a great car and told us the entire vehicle came with a three-year warranty. He specifically stated that if we experienced any issues, we should bring it back to him and he would take care of it. He also said the vehicle had been thoroughly inspected to ensure there were no other problems. Within a few weeks, we discovered that was not the case.
We had to return multiple times for an oil leak that was not properly addressed during the first visit (from a BRAND NEW Jasper motor). After three to four trips back, the leak was finally repaired. Before taking it back the final time for the oil leak, my husband thoroughly inspected the vehicle and wrote down several issues he identified, including a broken mount. Our hope was to have everything repaired at once instead of making repeated trips. He left the list of concerns with the head mechanic. When he returned to pick up the vehicle and saw that these items had not been addressed, he raised the concerns again and was told they had not noticed the issue until he pointed it out to them.
A few weeks later, another issue arose and the vehicle had to be brought back yet again. Most recently, my husband contacted them because the transmission began slipping. Given the number of problems we have experienced since day one with a vehicle that was presented as reliable and covered by a warranty, we feel misled and taken advantage of.
At this point, we are already out more than $6,000 between the down payment, four monthly payments, and the fees required to transfer the vehicle into our name. We are also facing nearly $10,000 more in remaining payments on a vehicle that may soon be unsafe or undriveable — a devastating financial loss for our family.
Based on our experience, we cannot recommend purchasing a vehicle from or having service performed here.
My car broke down at work and we called AAA and they recommended Chips auto. I was told my car wouldn’t get worked on until Tuesday but it got done on a Saturday so I only missed one day of work. I was happy until he called and told me how much he was charging for all the repairs without asking if I wanted those specific repairs done. Then when I got there he was yelling that I need to be shown how to check my dipstick for the oil. I already knew how to. I also already explained that my dash kept suggesting I needed an oil change. I just couldn’t get to it until my day off but the car broke down before I could make it to that day. So I was charged for oil drainage, spark plugs, oil filter, and his time (his words) all came up to $714.69 and an additional $25 to take that off of my card. No signage up by the way explaining this. And I’m still smelling something burning in my car. Plus a coworker told me she got ripped off by him as well and the problem still wasn’t fixed. Count ya days Chippy ol boy!
Informative post: beware of whom you trust to work on or service your car and where you buy cars from.
A few years ago, my husband's truck broke down and we had it towed to Chip's Auto in Pennsville. I had previously had vehicles worked on at Chip's garage and purchased cars from him. My mother had also dated Chip for a few years, so I assumed he was trustworthy. We were told the repair would cost $600 and that a new battery was installed. However, we later discovered it was the same old battery. We didn't make an issue of it and moved on. Fast forward to January or February this year, my husband's truck engine seized. We needed a new vehicle ASAP, so we decided to visit Chip's Auto Center again. Chip told us he had a Trailblazer that he had just lowered in price from $4500 to $3500. We agreed to purchase it, and Chip took our other truck as part of the deal. We put $1500 down and were supposed to pay $213 monthly until the balance of $2900.00 due to taces and fees was paid off. However, the car turned out to be a lemon. It had many issues, including a high idle, faulty brakes, a check engine light that came on three days after purchase, and random dashboard lights flashing. The car also burned a lot of gas and oil. Despite these issues, we continued making payments. In June, I asked Chip if I could skip a payment, and he agreed. However, when I made a partial payment in June, I was told I was overpaid and didn't owe anything. Then, in July, Chip called me saying I still owed for June and needed to come make good on my account. I made a payment of $320 cash on July 24, but didn't receive a receipt. On August 18, Chip called me again, but I didn't answer. On September 12, Chip showed up at my house with a tow truck, demanding the key to the car. He claimed I owed $1575, but I disputed this, saying I was only one month behind at most. Chip refused to work with me, and I eventually had to walk away from the car. I will never recommend Chip's Auto to anyone again. The lesson learned is to always get a receipt and not assume anything. Don't trust everyone, especially when it comes to buying or servicing a car. Keep in mind the balance of 1575.00 is what is owed to pay the car completely off!
Overcharges customers.
Back in August of this year I woke up to a nail on my tire. I went to chips to have it plugged. A nice older gentlemen took care of it quickly, and I made sure to tip him $5. Chip charged me $10 cash.
Today, I woke up to another nail in my tire. Remembering Chips was right there on my way, and the previous charge, I went again. The tire was taken care of and my keys handed back to me.
As Chip say in his office I heard “you’re done” and when I looked up he was sitting in his office chair, which is a separate room back behind the main counter, and he just held his hand out.
So me as a customer has to get up and walk to him which is not good customer service in the first place. Then he says “$25”. To which I replied “oh dang, it was $10 last time”.
All he said in reply was “okay”
Bad business manners directly from the owner. I never got a receipt, and thank you, a have a nice day. Pretty much felt like I was bothering him with my business.
10/10 would not recommend.
I dealt with the owner on my visit to this shop, very helpful, very professional, and a great experience. I'm a mechanic myself so I know what to expect. This shop exceeded my expectations, made the correct repairs, and did it a timely manner. Thanks chip!
Customer service at is finest. The guys here are honest and professional. I needed wheel bearings done so I called Chips and they got me in right away. Also provided me a ride back home which was amazing. I can’t say enough about this shop. They have gained me as a customer for the life. Trying to find a honest and reliable mechanic these days is very difficult. So having the peace of mind to find a true, knowledgeable, and honest shop is a good feeling.
Staff is very friendly, very respectful, and has reasonable prices needed. My brakes fixed on my titan brought it late evening done early next morning new in town just found my favorite auto mechanic chips. Thank you, guys R.Miller
Took my car to a couple of other mechanics for an a/c fix, and they refused to do it. Chip auto service did not disappoint! They were honest and upfront. Kind!!! And fixed my A/C 10/10! Would highly recommend.
I’m black and have never had an issue with this place. Service is reasonably priced. Chip is old school and if you’re not used to that you’ll take him the wrong way. He’s friendly with me. Matter of fact I’m here right now. He’s helping me and two other people. He thoroughly explained the issue in have with my car regarding the check engine light. I bought the crew donuts. They helped my wife with her car issues and she rates them highly. 💯👍🏾
Chip is AMAZING. He genuinely cares about his customers and reputation. Yes, he’s direct and can be sarcastic, but he is not rude by any means. He’s just old-school. He’s been doing great business for a very long time!
Driving through town for work and the fuel pump failed. Called around and the only place available was Chip’s Auto center. They came and towed the car on a flatbed promptly, pulled the car into the shop immediately and began the repairs. All is good now back on the road for work and down the road for the next load. Chip and his guys are top notch, friendly and professional. Strongly recommend them for all your maintenance and repair needs!!!
Chip took my truck in for an oil change on the day I called. We set up a repair for the next day because the truck needed a mass air flow sensor. Chip called when the truck was available and things were right the first time. His price is fair as well. I'll be back.
They were really quick to take me in and fix my issue to get my car ready for work for the week. The shop was really clean and I was really satisfied with the work, however I wasn’t exactly pleased with the customer service and overall sarcastic behavior Chip displays to his customers.
I spent quite a bit of money that I wasn’t expecting to, to fix my car and when I asked him what exactly was done he sarcastically replied “what’s on the paper (invoice).”
I don’t argue with 70 year old men and given my prior automotive experience I knew the parts and priced matched. Just would’ve been nice to hear an explanation as to why I’m about to hand you my hard earned money.
If you’re not keen on being respected personally, then I highly recommend this place.
I was a customers for 5 years until he showed me my true colors . You can drop you car off but God forbid you call asking any questions. Chip becomes rude arrogant and shows racism towards me. He acted like he couldn't remember my phone number after servicing several cars and even referrals over a five year time. He screams and yells when you question him and I will never refer my kind to him again cause he says "I have been in business long enough to not need your business"
. Arrogant rude small town and he truly don't give a dam
I was the New girl in Town and did not know anyone. I needed an oil change so on a whim I stopped at Chip's Auto. They were kind understanding and courteous. Then I got an opportunity to meet Chip... Super nice Man... The entire crew there are just awesome. Thank you Chip and crew. I will definitely be back. Highly recommend this place to anyone.
I don't know if the repair was expensive or not(felt like it to me), but it needed to be done and it wasn't my money(daughter's car). The people where nice and pleasant and it only took a day for them to fix it so... if we use them again and my experience changes I will rate again.
I personally won’t bring any of my vehicles here. My mom brought her 2007 Nissan xterra for a whole rear end and they charged her $2,000 and this is what we get in return on the passenger side. No ebrake hardware and it’s missing a stud, they also never let her know what was wrong with the truck when she brought it back again for a bearing, they just replaced it and charged her $800. So since I’ve been doing the work myself at the salem county votech. Did a $200 bearing for free because it was only 4 bolts.
What a save!!! Five of us driving down to North Carolina for a golf weekend today and we broke down. Chip and the guys got us back on the road in about an hour! New hose and hose clamp and good to go. Great job fellas! Thanks! Keep up the good work!
Chip and his crew really saved me this past weekend. I broke down on the turnpike a few miles away and was able to get my car to him and fixed in just a day. I then accidentally left the spare key and he was so kind to send it back to me. He has been so helpful and gone above and beyond to help us out. Reasonable price and fixed what was wrong. Highly recommend !
Brought my 2021 Trailblazer in for tire repair minutes before closing. Was worried i wouldnt be able to get it in anywhere before having to go to work the next morning. Chips auto helped me out minutes before they were closing with a great price too.
Chip is a great guy. He's also a super good mechanic. He's always done great work on my autos and given excellent advice. Plan on spending a little more than usual for large projects because, he always uses the highest quality parts and spends the time to do the job right, the FIRST time which, he will tell you saves you money in the long-run. He is right. Thanks Chip for all you do including making me laugh.
Chip has been in business for years. Known him before Riverview Ford changed names. He runs one of the cleanest shops I've ever seen and he takes pride in the same. He's honest and will go out of his way if he can. He gets real busy so call ahead.
Chip came to my rescue when I blew a tire on my way to work. It was around 7:30 pm - he was kind enough to take me straight home from the tow since I didnt have a ride. By 11:00 the next morning, I had a new set of tires at a very reasonable price. His assistant, Colleen, even picked me up so I didnt have to get a ride to his shop. Great service, nice people.
Great people here. Chip told me my car would be done by 1 and the price and it was done by and no extra costs. Had another issue a couple days later and again he was able to get it in the next day and out the same day. Highly recommend this place if you need any work done on your vehicle.
I've used Chip's twice now. The first time was for my brakes and the second time was a battery issue and my oil. I absolutely love this shop. They are quick, but will take the time to explain what's going on with your car. I also thought the cost was reasonable. I trust the work they do and this has definitely become my go to shop!
Car broke down on NJ Turnpike. I was able to just get it off the highway and call AAA. Chip’s came and towed my vehicle and gave me the use of one of his shop vehicles since I was stuck there with my family on our way to Disney World. Got a new alternator in for me with a quick turnaround and had is back on the road. Awesome friendly service!
Chip has always been very helpful with my Fiance's uncle Billy also my future father in law Howard, my fiancé and myself! He has always been fair with his prices and very respectful to all of us! Never had a problem after his staff work on any of our vehicles!
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