Extremely dissatisfied with their service. Our 2025, brand new vehicle had an issue, leaving it disabled in the roadway.
Woolwich PD contacted Nick and Mario’s for an emergency tow. The truck that showed up was not properly equipped for the job. Our vehicle was not able to go into neutral, so the tow truck driver drug it up on the flat bad, skidding the tires the entire way. Being a tow truck, they should have been equipped with wheel dollies or at least tire skis to prevent damaging the vehicle, but they had neither.
They refused to tow the vehicle to the nearest Honda dealer, stating it was too far for them to take it (30 minutes). The owner was rude when I questioned why they wouldn’t tow it to the dealer. So they drug the car off the flatbed in my driveway and we had to contact a different tow company to tow the vehicle to Honda.
Terrible service, unequipped to properly and safely tow modern cars, all around a bad experience.
My car broke down and I needed a tow truck to take my car to the dealership. We got help from local police and within 15 minutes of contacting for a tow truck, they were already here! The man went above and beyond and was super friendly and helpful 10/10
My tire blew out, on the NJ Turnpike, unable to be changed, a tow truck was called. Unexpectedly, Will arrived very quickly. He was kind, professional, patient, and offered multiple helpful suggestions. Will provided exceptional customer service; he truly went above and beyond his job responsibilities. There are great people left in this world, and Will is one of them.
Im going to fight back against this fraudelant company. They charge tows and made up prices. $600 for a 20 minute tow they claim was 2 hrs. How convienient when everyone esle goes by miles not hours. Scammers they wont be in business long
This business is as crooked of a tow business as I have ever seen in my life. To my misfortune 2 weeks ago Friday my van transmission fluid ran low or out on the Delaware memorial bridge, the bridge police / security called this tow company. Let me say the tow driver was compassionate and understanding, a seemingly nice guy. He was patient while I called my daughter trying to get the balance of the $150.00 he said the tow costs. He even made calls trying to get a discount to help me out. He could see i was living in my van and I showed him my job offer letter I had just got that day.
Subsequently I couldn't come up with it and he explained the storage is $30 a day. I went over to the address the next day only to find out they are closed on the weekend. I couldn't go back Monday because I had to use some of the money for housing. So I got my first paycheck and called the towing place today, a woman told me i needed almost $900.00 to get my van back, I questioned the figure and she said the tow is $250.00, the storage is $45.00 a day! Both of her figures exceed what the driver said, she had the audacity to tell me I should not be listening to the drivers and they shouldn't be quoting prices. For me that sounded like an oxymoron because in most cases of a tow who do you see and pay? The driver! So I called a friend of mines who happens to be a lawyer and he said they are gouging you, suggested I call the state attorney general, so I did, they was appalled and connected me to consumer affairs. I'm going to file my complaint with consumer affairs, I called the better business bureau, and filed a complaint, moreover I just got off the phone with an investigative news reporter asking them to do a segment or two in this business and their business practices because seems like once they have your car they make their own rules, like how do they charge you for storage on days they are not even open?
Like me even if you have the money but they are closed, but you still have to pay. Seems like everything they do is geared towards them getting more money; I'm going to go to the bridge commission as well because I'm almost sure these practices won't be supported by them either.
This business is robbing people but I'm not gonna accept their actions, I been in these clothes since my van got towed... But now I'm mad and gonna take action so no one else has to endure such actions
Let me tell you. This place has outstanding service and is not out to screw anyone. I own over the road trucks. We had a breakdown on the north side of the Delaware memorial bridge. They showed up and fixed my situation. To all of my over the road friends, if the area and need something fixed, do yourself a favor and call them. You will not regret it. This is an unbelievably stand up business. If I could give them 100 stars, I would. THANK YOU NICK'S. I WILL SEE YOU AGAIN
I was driving through Pennsville this morning, going just over the speed limit when one of Mario's tow trucks flew up on my bumper and proceeded to drive close to my bumper. If this is how they drive behind me I'd hate to see how they tow someone's vehicle. From some of the reviews I've just finished reading call someone else anyone except Marios
On the evening of August 7, 2023 I had one of my truck break down outside of Baltimore on highway 895. Another road service company which I will not mention took many hours to arrive and made a temporary fix which got us only 7 miles before failing.
Acting on my suspicions that the temporary repair wasn't going to work, I contacted Nick's/Marios Auto Repair in Penns Grove New Jersey.
Mario and his service tech Zack could not have been more accommodating. Mario advised me of a Peterbilt dealer near to there location. Zack went picked up the needed factory parts, then went to Maryland and installed them on my truck. My truck was then able to make it back to New Jersey with out a hitch.
More important was I was treated like Family through out this whole ordeal. Thank you Again guys, for your excellent service.
Nicholas F. Testa
President
Nick's Towing Service
Rutherford, New Jersey
Wonderful service from nick and Mario's towing. I cannot believe how much above and beyond they went to help our company with the desperate position we were in with one of our trucks. They are definitely my first call in the area for any future calls. It's very hard to find towing companies in this day and age with their level of honesty and integrity
Worst experience, mud everywhere and now I have lights all over my dash and my alignment is off…if you don’t know how to tow a low car then don’t tow at all. Should know how to do it all if you have a business.
The BEST services and people at this company. Patient, understanding and very helpful. Another tow company drop the ball and was just totally 0 stars but when I called this company my stress was gone. I can’t thank you guys and gals enough. 10 stars!!!!!!!!!! Thank you
Excellent tow truck service off the New Jersey Turnpike on a weekend due a mechanical breakdown. Driver was competent, friendly and respectful. Handled my humble used Honda CRV with care and secured it well to the Jerr-Dan bed. Dropped me for the next tow to my home state via AAA - which he made sure I properly coordinated with. One of the better tow experiences in my life--much better than I expected for sure!
Dont ever think about calling them for anything they charge us $6877.31 for 1 hour work to move the truck from the side of the road.Never had this kind experience with this kind a people.How they can sleep at night.Crooks it took them 20 min to pull out our truck and charge us $6877.31
Generations in the same family garage handling both individuals and large commercial accounts. Towing and labor rates are very competitive and the owners try hard to work with customers throughout their experience.
118 N Virginia Ave, Penns Grove, NJAuto parts store
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