DY RITE HOOK TOWING in
Carneys Point Township (NJ)

NO SHOW!!! Told insurance company I was not at place and did not answer my phone. That is a lie. And I tried to call them and no answer.

Issac was my tow truck driver. The service that was provided was 10/10 very knowledgeable and professional. I definitely recommend this towing service again for myself or some else that may need a tow.

I used the service recently and had a great experience. Isaac assisted with towing my car. He was very informative, professional, and took his time to ensure my car was taken care of. I was greatful for the quality of care and excellent customer service. Thanks again to Isaac for your assistance.

Isaac was awesome!!! Very nice and helpful. He arrived as promised and finished the job. If all your employees are like him, you have a great company, Thanks!

I waited 3 hours for a tow and after the 3 hours the company never showed up. They stopped answering me and my insurance company when we tried to call. Absolutely terrible experience and ended up calling another company.

Was assigned to this company through my insurance company. Needed my car to be towed from my driveway to the parking lot next to my house. I was charged $216 to go less than 500ft. Called the tow company immediately to cancel the tow and got no answer and voicemail box was full. Extremely dishonest and this company will price gouge you. WOULD NOT RECOMMEND. Edit for Clarification: They WANTED to charge me $216 to go less than 500 ft. I immediately contacted my insurance company to cancel the service after they missed my call and provided me no opportunity to cancel through them since their voicemail was full.

Awesome guy came and helped me out called me immediately stayed in touch in the huge snow storm too! Great guy good company. Came all the way to Ventnor city in icy roads.

Best tow service ever dispatched to me for a tow. The driver showed up and was very respectful, pleasant, and knowledgeable. Tried to help in every way possible and made sure he did everything the right way. Highly recommend them!! Thank you guys for good old fashioned customer service!!!!

Insurance sent Rite Hook out to replace a flat. Isaac arrived in about 30mins and quickly put the spare on with no trouble. A good experience during a bad situation.

Isaac at Rite Hook did such a wonderful job taking care of me and my car tonight. He hooked my car up on a tow and towed it to me almost an hour away in the pouring rain. He took a picture of every step of the way from the time he arrived to my vehicle. He handled my car with care and was very kind and even reminded me to lock my car at the very end! Very grateful for Isaac, he’s the guy to ask for if you need an experienced tow truck driver.

This company was great. Isaac took wonderful care of my suburban and went above and beyond to get the job done. I would absolutely recommend using them. Thanks y'all

My insurance company dispatched this company to tow my car when I got a flat tire and I was given a window of arrival of 2:15. I had a mechanic appointment for 3:30 and was assured this would be ample time for the truck to arrive. Not only did the company not tell me when their truck was delayed by 40 minutes 2 separate times but they did not tell me when they towed my car or dropped it off at the mechanic. I got one text when they were “on their way” and this was after 3 calls and 45 minutes before they actually arrived. Steering clear and hoping this was a fluke

I rented a vehicle from Enterprise Car Rental. I parked my personal car in The Enterprise parking lot like I have been for the past 6 years. Upon returning the rental, I found my car to be missing. Come to find out it was towed at the property managers request. Once I explained the situation to the owner of Rite Hook. He ddnt charged me a dime. He understood what happened and he agreed with me that it was Enterprises duty to warn all its customers. This type of care and compassion is who I would want to tow my vehicles should I ever need a tow. Most tow companies are about making money but this company still has heart, integrity, compassion and cares for the public. They get a 5 star review from me. Wish I could give them more. He literally saved me $290. Great owner and business.

I was referred to Dy Rite Hook Towing through State Farm insurance. Excellent, friendly, and honest service! Truly cares about their customers! Very thorough and professional!

My daughter and I got a flat tire on the driver's side on I-295 at dusk - bad scenario! We used my car insurance roadside assistance, who arranged Rite Hook. Kirby, the driver, was incredibly fast, polite, thorough, and was truly concerned about safety. Would 1000% recommend!

True pros that took great care of our vehicle and delivered it safely to its destination. Joe (Driver) is courteous and explained everything very thoroughly. Maneuvered the vehicle carefully and masterfully to get it on the wheel lift & dolly. Diamond (owner) helped arrange everything and was very professional.

I 100% do not recommend this company! We got stranded around 3pm on a Saturday. Called our insurance company for a tow and was told it would take up to two hours. Two hours later they said another 45 mins. 45 mins later they said they were on their way. 30 mins later they said another 15 mins…this went on and on and it just kept changing later and later. AND I had my child with me. I called our insurance company back and they said Rite towing said they were on a big job and were backed up. If that was the case then why lie and say you were on the way. You can’t leave someone stranded for hours and hours. I canceled the tow and was dispatched with A1 towing who came out within 15 mins! Finally made it home by 9:45pm and gave our driver a very nice tip! Do yourselves a favor and don’t go with rite towing!

My insurance company set up this tow through their network to have my vehicle taken to a body shop for an estimate. The driver was at my house very quickly and displayed a wonderful personality and service. Thanks for a great experience.

These guys are always on point any time we've used them. This time the car they picked up happens to be extremely low and that presents problems when it comes down to getting it up on a flatbed. Jose showed up with the truck and the business owner showed up separately and handled that problem with ease. I highly recommend Rite Hook for any of your towing.

Today is Sunday, April 13, 2024. 6:26 PM. I had to have my car towed to my Mechanic. Raymond was very kind as well as professional. The service is fast and quick and they text you to keep you informed. With, where the driver is and how long he’ll take to get to you. I know in some of the reviews are not nice. I am not being paid to leave a review. This is my first time using the towing company and I can honestly say I will use them again and to the owner of the company you have amazing people working for you. from the dispatcher to the gentleman that came and took my car to the shop for me.

First thing in the morning my husband got a flat tire on the way to work. I called Rite Hook and Diamond sent a driver out to us right away. We didn’t even have to wait with the vehicle, so my husband wasn’t late for work. The driver was professional and careful with the vehicle. We will definitely be using Rite Hook again!

🔧I initially felt frustrated with my roadside assistance experience because I was waiting for a long time, not realizing that my insurance company had dispatched another towing service that never showed up. After calling my insurance company to complain, they finally sent DY Rite Hook Towing, and what a difference! As soon as DY Rite Hook got the call, they arrived within 20 minutes and had me back on the road in no time. Their service was fast, professional, and reliable—exactly what you need in a stressful situation. After reading some similar reviews, I feel like many customers may not fully understand how this process works. Your insurance company may not always send the best or most reliable towing service, which can lead to long wait times or no-shows. That’s why it’s so important to ask which company is being dispatched and get their direct contact information. Or better yet, request DY Rite Hook Towing from the start to avoid any problems. Highly recommend their service! 🚗🚛🔧

I used my Allstate mobile for roadside & RITE HOOK TOWING was the one who arrived. My starter went. The man had to turn the truck into a development with many cars in the street & really had to back that big flatbed up to the driveway to hook it up & couldn’t have been more friendly or skilled! My vehicle arrived where I wanted it to go & I would use them again!

After not being able to get my wheel locks off, the owner of the company came out and thought outside the box. He got me moving without needing a tow. Very friendly, and incredibly helpful. Would recommend in a heartbeat.

Rite Hook towing was dispatched from USAA roadside assistance. I was told it would be 90 to 120 minutes to have a tow truck at my location. After two hours (120 minutes) no tow truck. I called them and they said another 45 minutes. then after 45 minutes and still no tow truck I called USAA roadside assistance back and they reached out and they said another 30 minutes more. I told USAA to cancel the request and get another towing company. they got A-1 Towing from Vineland NJ and they were there within 25 minutes was stuck on the side of the road from 3:30 in the after noon Until nearly 8pm before I finally got towed. I do not recommend Rite Hook for roadside emergencies during off hours. you will be stuck there and probably never see a tow truck.

If you want reliability, avoid this company. My car broke down in an area I’m not familiar with so I provided the wrong address, called their driver and he said to text him the right address which btw is only about 5, 10 mins down the street. Waited over hr, no one show up. Called driver, no response. Call the company line which is supposed to be 24 hrs, no one respond. Luckily, was able to find someone else. Bottom line, horrible customer service. Don’t waste your time and use someone else.

I was set up with Rite Hook Towing through my insurance, and I am so thankful Rambo came to the rescue. He couldn’t get the spare tire I had out (I have an older vehicle and this is a known issue with the spare tire part so not his fault at all) and just advised me to call my insurance to order the tow and he’d be right back to get me to my mechanic. If it wasn’t for him I don’t know how long I would have been sitting there. Rambo was sincere, courteous, and extremely helpful. I would absolutely recommend this company and will be keeping them in mind when I need roadside assistance again. Thank you Rambo.