What clients say about Schwartz Truck Center in Shrewsbury (NJ)
Recently assisted my friend in purchasing a truck from Jason and Sean at Schwartz Truck Center. He was treated with professional courtesy and knowledge. We will definitely only use Schwartz Truck Center in the future.
Our experience with Schwartz Truck Center has been extremely disappointing. Almost a year ago, we purchased a Hino truck with the understanding (based on their sales rep’s promises) that it would be built and customized for heavy duty use in construction and scaffolding. What we received was far from that — a flatbed that is light duty, very slippery, bends under load, and completely unsuitable for the purpose it was sold for.
On top of that, several items we paid for, including the railings, liftgate, straps, and racks, were never delivered. Despite multiple emails (dating back to February 2024) and phone calls, we never received reimbursement for these missing items. Our messages to their sales rep, Dominick, were ignored, and even when escalating the issue to management, no one followed up or provided an explanation.
Not only did we pay extra for this truck because it was “in stock,” but we were also misled about the quality and build. To this day, we have not received what we paid for, nor any customer service to resolve the matter.
I cannot recommend Schwartz Truck Center to anyone. If you expect honesty, accountability, and proper service, look elsewhere.
Do NOT trust this company — dishonest and deceptive!
I made a $20,000 down payment on a 2025 Hino box truck from Maurice Schwartz & Son Inc. They delivered the truck after a week, at night, clearly hoping I wouldn’t notice the condition. While the front of the truck looked brand new, the box was OLD, USED, and had been repainted very poorly — with bubbling and peeling paint everywhere. It was obviously done to cover up the wear and tear.
They never informed me of the real condition beforehand, and they tried to pass it off as new. When I refused to accept the truck due to their dishonesty, they still tried to deduct money from my deposit for delivery and paperwork — even though the deal was based on misrepresentation and I never finalized the purchase.
This company is NOT to be trusted. I am taking legal action and will not stop until I get my full deposit back. Be extremely careful — do NOT buy from them remotely. They take advantage of your trust and hope you won’t notice the truth until it’s too late.
I am also attaching several photos to show the real condition of the truck.
I purchased a truck from this dealership and had problems almost immediately. As I left the lot and headed to West Virginia, the truck broke down. I had to tow it to Freightliner, where they discovered that all the DEF system fuses were missing.
After leaving Freightliner and heading back to New Jersey, the liftgate caught on fire and fell off the truck. Since then, it’s been one issue after another: the turbo failed, the DEF system failed, the actuator and bulkhead module went bad. There’s a huge hole in the cab roof, and the truck leaks water from everywhere — like a river running through it when it rains.
I paid $59,000 for this truck and bought their so-called platinum warranty, which they’ve refused to use for any of the repairs. I’ve already spent over $10,000 out of pocket, and the problems just keep coming. It’s clear this truck sat for years and was never properly inspected. They simply cleaned it up and sold me a disaster.
They are nothing but thieves — all they care about is taking your money. They don’t stand behind what they sell, and they have no interest in doing what’s right. Stay away from this place at all costs!!!!
Spoke to Will in the parts department. Even though he explained that they were not an International dealer, he still got me the price and availability for the parts on my truck. That is what I call great customer service. You guys did good with him.
I took a day off from work to buy a box truck to start my business. They ran my credit and found that I have an excellent credit score. I spoke with Dominique, and he proposed another deal. However, I declined and insisted on buying what I preferred. When I arrived today and drove 45 minutes with my down payment, Chris offered me something I didn't like instead of what I wanted. I firmly told him that I didn't need what he offered me; I wanted what I needed. The frustrating part is that Chris said the bank would not allow me to proceed because I don't have business credit. If you plan to buy a box truck from them, be cautious. If your eyes aren't open, don't go there. They will choose for you, and you'll regret it. Pick what you like, not what they want you to do. After the bank pays them, you won't be able to reach them, and that's not a situation you want to be in. They have some trash trucks; be very cautious - don't ever let them choose for you; open your eyes. Schwartz Truck Center
Had a great experience with Chris and Eric. They were very courteous and friendly in assisting me with my questions and concerns. Great team appreciate what you guys do.
This Place is great for all your Commercial Service Chris and Eric were really patient and courteous with giving me the information needed to service my fleet!
Chris and Eric were very polite, courteous and prompt with all of the information that needed to be provided. Definitely recommend reaching out to them!
The problem associated with the disease, oil emissions in the engine, after the diagnosis, they moved to choose between a gasket or a cylinder block gasket. They changed the top one, the leak did not go away, when they gave the car back they said everything was fine, no one warned that the oil leak had not gone away. work needs to be done to find out where the leak is coming from. The next day we found out that oil is leaking from under the cylinder block and this gasket needs to be changed ... 1 why was this not done at the first contact? the employee who did the work was lying on the ground, covered in oil and fuel oil, smeared the truck and the interior inside.
Tony in service us honest and helpful... Saved me $2000... Jim in sales is super nice and provides exellent customer service.. I bought 4 trucks from him.
While sometimes looking for parts for my hino 258 is hard .. i had the pleasure of dealing with Charlie in parts .. he didn't have my parts in stock but was able to get them in for the morning which saved me alot of downtime .. thanks Charlie and the Schwartz team..
My family and I can't say enough good things about Schwartz truck center. They went the extra mile for us in customer service - Mike is the most knowledgeable Hino and Fuso technician I've come across. Thank you guys.
Called to get trade in value of our truck in purchasing 2 trucks from them, they said trade in value of my truck is 7500.00, thats total bull. 2 other dealers valued my truck at 17000.00. dont trade with them not worth it at all. even i know private selling of my truck is around 23500.00. buy your commercial trucks else where as these guys are nuts for trade in value on your vehicle. we decided to go to our local dealer instead as of this morning. they just lost 170,000.00 in sales today from my company. We are now willing to buy our two new trucks locally, i maybe spending a little bit more but its worth it cause of all the extras i get from our local dealer.
I have a Mazda 3. Wanted to fix the defrost which blows air-conditioning air even though it's not on the air-conditioning setting. Was told this is how it's supposed to work. This is an annoying design flaw and another reason why I'll never get another Mazda.
My husband recently visited the Shrewsbury location .He spoke to a man named dan it all seemed to go well .We are trying to set up a test drive and we are not sure if our color is not correct we know are money is but getting this salesman to reconnect when we need him to is not working out .If you walk in to a car dealership with high interest of buying a car you should be treated with the highest respect .Guess what Swartz my husband had bought 2 cars from you already .Your willing to loose a sale over a salesman bad customer service skills.
My experience here has been an absolute pleasure from start to finish. My 02 Excursion was in need of some TLC. This truck is my pride and joy & trusting it to a tech is never an easy task for me. I had the pleasure of working with CJ, and have to say, has made it hands down the best experience I ever had with a repair shop. He took the time to carefully diagnose my truck & the issues I was having. Giving me a clear and easy to understand diagnosis, as well as an in-depth explanation of the repairs helped lend me the confidence to move forward and know that when my truck was done, it was going to be done right the first time. It almost feels like I am driving a new truck again. Going over the work he performed showed great attention to detail and how much of his heart goes into his profession. Surely I will return to CJ any time I need a repair done or just have a general question regarding mechanical work. Thank you again CJ, you are definitely a huge asset to that dealership.
When we need truck repair or service there is only one place our company will go. STC continues to be #1. CJ and crew are very knowledgeable and honest. CJ always does a great job of informing us what is best to keep our trucks running properly. They know their stuff! Keep up the good work!
Love this place and I LOVE the manager CJ. It's a place for trucks and not trucks. Cars too. They know just what to do. See for yourself. Fixes and more.
You're not gonna believe it. Don't get me started on the prices. You're gonna need your wallet to pay. But not very much because as I said before the prices are unbelievable. As in low. Low low prices. For your repair.
Excellent service and very respectful! Cj has done work on my vehicles for the longest time both at work and on the side. Reliable knowledgeable and reasonable! Highly recommended!
The STC team goes above and beyond the typical service center experience. Mike is quite possibly the best and most knowledgeable Hino and Fuso technician in the state. Shawn is also a bright rising star in the truck repair world, and under great guidance from Mike and the newest team addition, CJ. Unlike most service writers who just focus on selling as much as possible, CJ always recommends what is necessary, not what he thinks he can push. He is very knowledgeable, and has the ability to explain what the truck needs in an understandable way. The guys all work together as a team to make sure the trucks are fixed right the first time, to get us back on the road. This guarantees that our company returns to Schwartz time and time again. Always A+ work from all of the guys!
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