What clients say about Trilenium Salvage Co in Morganville (NJ)
Extremely frustrating experience. I called the day before and specifically asked whether the part I needed was available. I was told it was on the shelf and ready for pickup. I rearranged my schedule and drove out the next day based on that assurance, only to be told that nobody could find the part and that it had apparently been thrown away.
This level of disorganization is unacceptable for a business that relies on inventory management. If the part was gone, I should have been told before I wasted my time and fuel making the trip. Either the inventory isn’t being tracked properly or employees are giving customers information without verifying it. Either way, it reflects very poorly on the business. I won’t be returning and would advise others to confirm availability multiple times before making the drive.
Ryan and Joe are the best in business. They run an amazing shop and they are both a vast source of knowledge. Would highly recommend shopping with Trilenium; great service and great prices!
The rudes people I've ever come across. We had a question regarding an R. V, and no one ever got back to us. It was 2 days. It was an emergency. We had to get rid of it and no one ever bothered to come by or call. And when I call the company, the man hung up on me. Very rude service. I would not recommend them whatsoever.
Horrible experience..Purchased a car that one day after the purchase the check engine light is on and it will not start. No one has been helpful or even apologized for the issues, they have actually been very rude...Will be filing a complaint with the NJ Division of Consumer Affairs, maybe you will reply to them...Would give them zero stars if the system would let me
Purchased a vehicle I was told was in good, working condition. They towed the vehicle to my house, I'm guessing because they knew it wouldn't make it there otherwise. The first time I drove the car, it started smoking and doing only 20mph, 2mi into my trip. I left it in a parking lot and they picked it up and towed it back to their yard. I was assured the problem was fixed. Leaving the yard, the car broke down again in about 3 miles. And i had to have it towed to my house. Turns out the calipers are seized and no one will return my calls and text messages. Don't EVER do business with these people!
A few years back I purchased a part that had the correct p/n on it in the web search I used. When I got there, they tried to give me a different one. I had to argue with the person at the counter, which ended up with me walking out to the vehicle in their yard and pulling the part myself to confirm I got the correct part, with the ACTUAL correct p/n. Purchased it and went home.
Fast forward to the present. Called about a part that was listed as a specific one and asked for a picture to confirm it was correct. Was told they didn't have the time.
Against my better judgement, I left work early and drove almost an hour to look at the part in person and sure enough, it was the wrong one. Maybe I should send them a bill for my hours and miles and charge 3.5% for a credit transaction on top of that for me to confirm that they listed it wrong in their system. Complete waste of my time.
I'll be sure to avoid this place in the future, and suggest you do the same.
Trilenium Salvage is a great place to get parts. If they don’t have something in stock - they’ll find it for you and get it delivered. Amazing staff, good parts, fast delivery. Overall 5 STARS!
Called in advance on a Saturday to make sure they had the part in stock and that the part was in good condition before driving an hour to pick up the part on Monday. Drove an hour to pick up the part only to be told the part was in unusable condition. Thanks for wasting my time and money on fuel.
This company are crooks! I purchased a used engine, while I was there asked if it doesn't work can it be returned they said yea. Brought the engine and took it back to my mechanic. The mechanic said the enegine doesnt work. The mechanic and myself called Trilenium to let them know that we were returning the engine and asked first could they come pick it up, they said they do not come to NY. Called yesterday spoke with Ryan he said the owner would return my call. He never did. Called thr next day, they're goin to say there's no records of this and tried to tell me the engine works. It's a shame they would lie and try not to refund your money, selling bad items and not funding is a crime! DO NOT BUY FROM THEM! I will update this review with the results bc I'm going back there no more phone calls!
They are very unprofessional. Over priced for everything. They sell broken parts. And when dismantling the parts they end up breaking things and still try and sell it. I wouldn’t recommend this place to anyone.
They sell broken parts to people , I don’t recommended going to this place at all !!! Not a professional place , can’t even talk to customers in a nice tone .
Purchased a low mileage used Audi (3-22-2019) engine from these folks. After 20 plus hours to install it we discovered it was a damaged engine. The timing chain was damaged. They told me they knew about it. They do not care about the quality of the products they sell. We removed the engine. Fought like heck to get a refund. I was told by the owner that he would personally handle this and would get us a partial refund. Fast forward to now (9-25-2019) The owner did nothing to fix his unscrupulous business deal. I am out over $2,000.00 in labor. DO NOT use this yard. They are crooks, liars and thieves. YOU can not trust the owner.
Brought my nephew here and they had parts ready when we arrives and gave him a choice of which tire he wanted, didn't just pull a tire out and say heres your tire!
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