What clients say about Auto Shop Of Middlesex in Middlesex (NJ)
I had a very disappointing experience with this store. I called to ask a few questions about their service, and the employee I spoke with (his name started with “A”) was extremely rude and unprofessional. He had a bad attitude throughout the call and eventually hung up on me while I was still speaking.
Customer service should be respectful, and this interaction left a very negative impression. Even if the service were offered for free, I would not return to this shop.
It also made me uncomfortable, as I couldn’t help but feel that I was treated differently because of my accent.
I hade bright my truck there hade a blow out on road they said they don’t have the tire I need ask if I can leave it for them to get tire very nasty said no get it out of here I fell in the parking lot lot on the ice he watch me and did not even ask if I was ok don’t waste your time with him
Since The Auto Shop transitioned from Ed & Jim, Andre the new owner has maintained their legacy. Andre has handled a variety of repair fixes and routine maintenance for us. Work was done with high quality and in a timely manner. Andre always takes time to understand the issue, explain alternatives and associated cost. He is very trustworthy, knowledgeable and excellent communication skills. Highly recommendable!
Do NOT go to these guys! Horror story basically.
I don't live in the area and had to go to the closest mechanic here. I disliked the service and when I went to these reviews I was shocked. I didn't expect to see similar reviews to what happened to me. These guys upcharged some other reviewers just like with me!! I'm furious how similar it is. Didn't even bother replacing my brakes when that's what we talked about me needing. They upcharged for reassembly. Why didn't you replace what needed to be replaced then?? That was fine with you before I had left!! So I had to go to another mechanic and guess what, their basic assessment they didn't even charge me. The other mechanic charged me $360 for replacing the brakes, 1 brake pad on my rear was still good! Thank you to my dads friend Jose! Way better!!
So this this poor excuse for a mechanic here in Middlesex charged me for "reassembly" I know what that means. You want to be paid for your time. Guess what, you would've been paid in full if you were transparent and let me know you were VERY off in your estimates. So you're either incompetent or profit off of lying to customers.
Estimates have a general rate for a reason and you change yours to your convenience like you did with me and so many people in these other reviews apparently?!! Why bother being a mechanic here? You found a way to profit off of upcharging assessments and holding cars hostage without even CHANGING the brake systems.
Best service center in town, I spoke with manager who took his time to help me understand what was happening with my car. Even though this only required a minor fix the integrity and ethics of this gentleman has won my auto services forevermore!!! Awesome, awesome awesome!!
Lived across the road from here for 2 years and had an old ‘99 Corolla. This shop was the best, always explaining the repairs and being honest and upfront. Told me once the fixes got too expensive to be worth it given the age of the car, and what repairs were necessary vs. just convenience. For someone just out of college, that honesty and help was amazing. They reminded me of my family’s favorite trusted mechanic from back home! Amazing people!
My first time seeking service at this shop. I took my 2008 Honda Civic in for a front brake job and oil change. I am a former mechanic so I knew the state of my brakes and that the rear brakes and front driver's side caliper needed replacement too, but didn't say so as a little test. They inspected my brakes and called be back with an accurate assessment of the needed repairs and quoted me a fair price. I authorized the work and it was done quickly and for what I was quoted. I checked the work; the oil was fresh and the filter new. Also, my brakes work great. An honest, competent shop is invaluable for savings and safety. I highly recommend this shop and will definitely be going back. Your can trust them to be fair and honest.
I would never recommend coming here I dropped my car off to get an alignment done and they called me and said I needed ball joints and 2 new tires. (I replaced my ball joints about a year and a half ago) so I told them align my car how it was and they refused to do without doing the work first. I felt ripped off because I replaced my ball joints myself and they are just after your money. I would never recommend them to anyone.
Extravagant work on my Vehicle Andre and all of his staff have the most respect for thier costumers and recommended to all looking for high quality service and respect
I've been servicing my company and personel vehicles here for several years. Every other place I used always seemed to find additional problems that were ussually expensive to fix. The Auto Shop guys give you honest advice and great service. Very friendly too.
After my experience getting towed here upon breaking down, I will be bringing my car here for as much as possible (even though I live in Philly!). Everyone was so friendly and helpful, and they went above and beyond, Jim even researched after hours to find out that my repair was covered under a recall! Great place, great people!
In my many years of seeking quality auto repair, or maintenance I have never run across a more reputable shop from front office to service technicians. Ever. They have flawlessly maintained both my Lexus and Nissan cars. The team @ Auto Shop of Middlesex has my complete & total trust. Visit them & you will see why I recommend them - 100%!
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