I went to this ShopRite Fri 2/6/2026 in the evening hours maybe 4:30-5:00pm the shopping experience was fine. Although I did notice the hot food bar was scarcely stocked. The serve yourself bakery area was nasty. I mean the amount of crumbs and lack of attention was surprising. This was a pre freezing storm so I didn’t expect the shelves to be stocked but they were. Only the cold dairy beverage shelves had limited to offer but that I get. Hence Pre Freezing storm coming. NOW the part that hit me off guard was the ladies bathroom. It looked like a gas station bathroom. One sink had no hot water and the cold water just ran. The other sink had a bucket under it to catch in guessing leaking water. THE FLOOR WAS FILTHY permanent stains, built up dirt that flier hadn’t been mopped in years. The ceiling tile had multiple brown stains like it could almost fall down. The walls were just as nasty. This bathroom needs immediate renovations done. How do you pass inspections. The toilets are OLD! I took videos and photos which I will include.. And please the written in signs is ridiculous in the aisles. The staff is really nice though.. I will say they have enough parking. It will not let me add the videos I’m sad because these photos don’t show the amount of neglect in this bathroom.
Run down and no open cashiers. They make you scan your own groceries and their machines constantly break and need employee assistance. Ridiculous that they charge more and provide worse service with fewer employees. Offer a discount if I need to do all the work you used to, what’s next, making me stock the shelves? Shame on them.
I wrote a detailed review three weeks ago outlining several specific issues—many of which could have been easily addressed. The Inserra family responded and indicated they would raise the concerns with local store management.
I stopped in yesterday to see whether any of these straightforward fixes had been implemented. They had not.
Who thought it was a good idea to place all pre-sliced cold cuts face down, making the labels impossible to read? Why should customers have to flip over dozens of packages just to figure out whether they’re buying Swiss cheese or ham?
This is something management could resolve with a single, simple conversation with staff: packages should be placed label-up so customers can see what they’re purchasing. The fact that this hasn’t been fixed is baffling.
The store’s signage is also a mess. Roughly 33% of the sign slots are empty or unused, leaving customers guessing where items are located. Why install signage infrastructure if it’s not going to be used? Poor wayfinding only adds to the overall frustration of shopping here.
The mobile app is also inaccurate and misleading. For example, it lists sesame oil as being in Aisle 1, when it’s actually in a separate aisle labeled “Chinese Food”—an outdated and incorrect categorization. Sesame oil is used across many cuisines, so this only adds to customer confusion and frustration.
The meat department is frequently under-stocked, and the meat packaging is often sloppy—wrapped so poorly that it leaks raw juices. To make matters worse, paper towel holders are not refilled, and there is no antibacterial dispenser available. When I asked the butcher for a paper towel, he shrugged and turned his back on me.
This store continues to ignore basic cleanliness, organization, and customer experience issues that should be non-negotiable.
The deli workers are so rude especially the ones working the early shift! I actually stopped using this deli for months because the clerks have miserable attitudes, just to give it another chance the other day and realize that nothing has changed. It really isn’t that hard to be polite and these ladies here should get a prize for terrible service! This really should be looked into by management in this location!
ShopRite is an exceptional supermarket with an extensive selection of products and excellent organization. Its prices are competitive, and its selection of fresh fruits and vegetables stands out. The staff is generally friendly, though there are often long lines at the registers during peak hours. Overall, it is a reliable choice.
The meat is really going down in quality. 11/3/25 I bought 2 packs of chicken breast, I got home and put in the refrigerator, next day when I opened the nasty smell that came out of was horrendous like putrid. I couldn't return it because I trew my receipt in the garbage and I couldn't look for while the nasty smell was taking over my kitchen. Money and time wasted. A couple of days after I posted my review, Jennifer one of the managers called and offered me a refund. She also gave me a store gift card that I was not expecting. I'm a shoprite customer more than 25 years.
Just went to shoprite and they didnt let me in. It wasnt 11p. If you are going to close before 11p dont put on your website that you close at 11p!! Inconvenient!!
The worst Shoprite in the history of New Jersey, worst customer service worst Hot foods deli this store is horrible if you can avoid it stay the hell away
WORSE SUPERMARKET EVER! it’s so dirty and disorganized. I got meat from here yesterday. It was brown, smelly AND SLIMY. I was so UPSET!! Never coming here again
The last two times I was here My Girlfriend and I were being harassed by the security Guard who Who wears a bulletproof vest and carries handcuffs and a gun. The last time which was last week I was in the Shampoo section in the security guard or whatever he is walked all the way from the front of the entrance to the Shampoo section and literally stood 2 feet away from us. Acting as if he was looking for deodorant. When we finally walked away to pay, he followed us from about 15 feet away and was just watching us. The time before that it was a different security guard and he was stalking us while we were actually checking out and paying. Everyone seems to hate their job there as well. Never again.
I had an experience with one of your associates, Claudia. I needed to help find a product and she would not help me find it. Just told me the aisle but I went to that aisle already. You need to train your associates to be more helpful.
This ShopRite used to filled with joyful and nice people but it seems everytime I come here in the afternoons the store manager she’s short and wears glasses looks to be about mid 45’s always walks around looking angry like she hates her job. People need to change their attitude and be nicer please do something about it other than that the store is nice and is fully stocked
The worst! 30-minute waits in line to check out. Dirty. Disgusting produce. Frozen foods all at entrance, so backtracking is necessary. The most awful, rudest employees. Always out of specials.
I understand the need to change things up but it’s been weeks of chaos trying to find where things are. Two weeks ago you weren’t even moving the signs to let people know where things are. The animal food is separate for cats & dogs and I’m sure that will change. It has been beyond frustrating to shop there. Three of the self check out registers haven’t been working for weeks when I’m there in the morning. I used to love this shop rite but it seems to be messy lately. Hope things change quicker than they are at this point.
The place is close to my residence but I go always , unfortunately they have terrible customer service espe the cold cut department. Everyone there is always in a terrible mood and never smile , espe the women that work the morning. They roll there eyes they get upset when they see me and I been forced too do this today because of. The way one of the ladies sounded towards me arrving this morning and me sending this negative review. In particular the spanish lady that's never happy, if you don't like job go else where good happy people can use your job these days. Hopefully this is seen and something is done because that department needs help.
I was discreetly accused of stealing today. They insert this red tool into my chip scanner to print my receipt before I paid and then were talking about me when they felt embarrassed because my stuff was all on their receipt. ALLLLL. I have been coming to this shop rite for 20 years, and have worked here as a job coach with my students, so it was big slap on the face to be accused like that for a lemonade .. and was indeed in my receipt, since I scanned it towards the beginning and not the end, she took that as I was stealing it and kept asking about the lemonade, and even flipped it to see the name..which was one of the first things scanned. An apology after would have been nice for questioning me on something you’re wrong about. I spend 200+ in this store twice weekly, made me feel very uncomfortable.
I used to enjoy driving here from out of town at Christmas time because the store used to have a great selection and a happy ambiance but a trip yesterday with my wife took our Christmas spirit away. Pan handler outside the door. No selection in baked goods. Too many people only speaking Spanish. And no holiday music. Sad. Won't be going there again.
I’m only leaving a 5 star review because of Cecilia the lady in the deli. She’s the only one that always gets my order right and helps me without an attitude. She’s so awesome not like the Colombian guy in the afternoon that gives you whatever he feels like and worst is nasty when you tell him something.
Meh, it was okay. Our highlight was seeing "Tally", the store had what we needed, it would be nice if they clarified requirements on price tags, workers were a bit curt- but generally expected, if I was in the area I'd go back
Management of this location is poor. Store is highly mismanaged. Whoever updates the app to show if items are in stock/available should be fired. Items on sale and advertised as in stock NEVER are. Feels like False Advertising and Bait n Switch. The replacement items will be 2-5x as much. Example this week they advertised boneless skinless chicken breast for 1.79 they had zero items available for this price(website says in stock) the only available chicken breast was 5.99lb more than 3X as much (Meat dept has a sign open 8am to midnight but closed up tight before 7:30) Same with strawberries advertised for 2.99(website says in stock)the only ones in stock were 7.99 nearly 3x as much. Mangoes advertised for .49(website says in stock) only ones available cost 2x as much. No rain checks available because no employees to issue. Morally questionable and borderline illegal. Store is dirty and shelves are bare. This is a weekly thing for this location. After work this evening only one lane was open forcing me to wait nearly 30 minutes. I was ready to walk out especially considering they didn’t have 1/3 of the items I made the trip for. Seriously shopping here is miserable
ShopRite,l. I met this shop in Manhattan on Eighth Ave , 3 years ago . Excellent products of all kinds, competitive prices, and I ate the best rotisserie chicken. I'm sorry now that there is no longer this outlet.
Yesterday I went to the North Bergen ShopRite I was shocked to see that they have outdated meat an outdated milk and they still selling it in this store I took some pictures that you can see when you come to this ShopRite look at the date on the meat milk and everything else
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