I had a really good experience.
Before they performed any repair in my car they did a hole diagnose around my concerns to make sure they replace the right parts.
I feel like they don’t guess, they perform a deep diagnose before even recommend any part.
Office workers and mechanics are really helpful and they really know how to explain thru the hole process.
These guys are Angels. Especially the young lady at the front desk. I came in with a big blade stuck in my tire that happened leaving my mom's cemetery. I live all the way in Highland Park, I got scared & didn't know what to do. From the second I drove in I was greeted & taken care of. They made me feel so comfortable. The whole process didn't even take 20 mins. I was in & out with no problem & I made it home safe to my kids thanks to Global Auto Center. The receptionist gave me a beautiful rose & wished me a Happy Mother's Day? I can't thank them enough. They are true Angels!! ? Keep up the good work!!!
Came here this morning to have my wife's Durangos valve stem replaced. Awesome guys here, took me right and swapped it out. Highly recommend coming here if you have any tire issues.
Global Auto Center provides exceptional service with skilled technicians who are both knowledgeable and professional. Their prompt and efficient service ensures a hassle-free experience for customers. The staff is courteous, attentive, and always ready to address any concerns. The facility is well-maintained, and the quality of work is consistently excellent.
I came here with a broken lug bolt when I got a flat during a Lyft ride. Gallo said he will have it ready for me the same day, I thought it was going to be a bigger repair bill because I didn’t know what to expect but the price was very fair and they were very friendly and helpful. Tomorrow i will be taking my car back for a brake job lol.
A little expensive and slow. Told me job wiil take 2 hours ended up almost 5 hours for a something simple. Wish the manager understand and speak more English. Parts are almost double in price.
I wish they had a zero star review. I drove my car into Global for an oil change, but had to have it towed out. The owner and the mechanic kept telling me I brought it in like that, but wouldn't check to see what was actually wrong with the car. Just kept saying I had to pay for them to fix it. The mechanic told me had proof on his camera, but when it came time to show me, there was no video evidence. This makes me think they did it themselves. This was the most expensive oil change I ever had. Complete scammers.
If i could give this place negative stars i would.. Went in for simple oil change and came back with check engine light and couldn't get the car around the block. He said he'd only fix it if I paid him. Had to tow out to another mechanic. Horrible experience here. Don't do it to yourself.
PLEASE ask for the price before the work else they will overcharge you insanely. I went for the battery installation only with my own parts and they charged me $53 for it. They don’t have any fixed rate list and breakup of costs and just give invoice. Took the guy under 5 minutes to get it done. So by that calculation labor is $600 per hour.
The technician seems to be knowledgeable though and have good hands on experience.
they do terrible work!! brought my BMW's in a few times cause its local and they mess my cars up to many times. But putting green antifreeze and only adding 5qts of oil in my 535 im done.
Stay away!! Owner is unprofessional and will try to ripe you off! He will charge you for unnecessary things and says he does not give discounts yet gives it to those he knows. The mechanics deserve the praise. Stay away from here and read all the reviews before coming here!!
Had nail in my rear tire , almost flat. This place was closest to get it done. Despite pretty low rating they got it done with 15 min without waiting a line or appointment . Repair cost 28$ which is not bad. Hopefully it lasts for awhile
Professional service. Very good mechanics. They have installed supercharger on my dodge charger, runs great, replaces transmission on my Ram promaster- don’t have any complaints. Highly recommended.
Friendly and honest and accomodating, but there's also price gouging ($170 for 30 mins of labor using MY parts?), and unfinished jobs that have to be brought back because the tech forgot something.
But- if you're just getting tires, you should be alright.
Technician Steven - professional, seems knowledgeable and honest. The stars are for him only.
Owner and cashier - seem dishonest.
Brought my own 2 tires in to replace front tires. When I questioned why I was charged 22% more on my bill. I was told that I had to pay an extra fee for using my credit card , then tax and another fee for using a credit card. This is a fraudulent practice and they do not give a receipt that shows the breakdown of tax and fees. Shady people. I complained and he gave me some money back but I can only imagine how many people they are fleecing every day.
Cashier lied about explaining fees after claiming she did not speak English.
NJ Dept of consumer affairs .....
First and last time coming here. Came here as an emergency for an extremely flat tire. Replaced the tire with a good used tire. Tech was pretty friendly and efficient. $70 for a used tire seems to be over priced. (Paid cash) Asked for a receipt & was told by the receptionist that would cost more. Never heard of such a thing. Personally I think they took advantage of the helpless situation and charged accordingly. Basically took advantage of the emergency situation I was in. Probably just rang up a price from the top of their head and walked out without a receipt. Besides the repair, pretty much had no choice but to pay for the tire. After all it was already installed.
I've been to this place multiple times to perform oil change and fix mechanical issues. They are unable to diagnose any issue. You need to instruct them specifically what is required, otherwise it will be a waste of time and money. Dont essily trust their pricing recommendations, some works are totally unnecessary. They can perform simple jobs such as oil change, change battery or tires. Wait time is long.
This place is a joke! I came to have one tire changed, the man tells me 30 min. It's now been an hour, and another customer here with me has been waiting 2 hours for a tire change. The manager or owner has been telling both of us "just 10 more min" for the past hour! He says his employee left for lunch without telling him! Great management skills here... freakin joke! Don't come here if you're in any type of schedule, you're at their slow mercy.
I think these guys are good honest mechanics. The owner is a good communicator, but the native language is Spanish for most of the staff which could lead to communication problems. When I talk to the owner and the son, I feel pretty confident about the work done, but they aren't always available, so it has led to communication problems in the past.
Ive been to Global several times as i work very Close to the shop. Galo(owner) is very knowledgeable and fair. This shop is often very busy. Many times there are 7 or 8 cars in the shop at once. People may mistake this as the workers there are not attentive to customers, however thats no true. This place is always busy because they're good at fixing cars and they get a lot of business because also they are reasonbly priced.. period
I don't remember how much i paid for my breaks and oil change, but he overpriced it. The same day after that, the anti freezer tube broke, so i took it somewhere else and they told me some1 cut the tube or something so i didn't go back there again, Im not saying is bad, but is at the end of my choices.
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