Their service is very bad and they abuse people and collect extra money from people And I had an argument with them about money and then they broke the glass of my car.
Money pit. Don't let them tow your car... You'll be bombarded with numerous fees... A $200 tow would become $800 without the storage fee and you can't even talk to them...$350 just to load the car into the truck, they call it winching... the receptionist from front desk is so rude....as if u r asking for their kidney... the blonde lady with glasses closed the glass door on our face..
When your car at storage, they won't even let you see ur car and grab personal belongings, yes; even After paying...
It's tow scam going on thats what it is...
This review is as legitimate as it gets...
Never thought a community like Bayonne let this scammers do business in there...
I'll go to the consumers affairs on this...
This company is ripping off consumers. My vehicle was towed 1/16/25 at 4:46 pm and I retrieved it on 1/17/25 at 1:10 pm they charge me for two days at $270.00 .I will be filing a complaint with the Attorney General Office- Division of Consumer Affairs..Read your bill ladies and gentlemen
Moved a classic car for me. Reasonable price, arrived on time, driver was professional and courteous, did not exceed the speed limit during transit and was very careful with my auto. Absolutely no complaints. Thank you for your service.
I had a frustrating experience with this company. I reached out for help with a simple documentation issue to unsuspend my license, as I have travel plans in a week. The communication involved a lot of back-and-forth, and ultimately, my call was disconnected while I was still trying to get assistance. I wouldn't advise anyone to use their services. The woman that was supposedly suppose to help me goes by the name of JESSICA.
One thing you’ll always here from them is that the manager has a so call family emergency..
Don’t use this towing company, they are deceivers and liars. After being in a head on collision accident my car was forced to be towed through this company as per police, when I asked for a quote on tow prices the person towing my car to the designated lot they couldnt give me an estimate which is odd for someone who tows cars for this company probably multiple days a week, then when I asked how much it would be to get it sent to my own mechanic and not a tow yard he told me $425. After stabilizing myself in the ER after a head on collision I decided to retrieve my car from the location I was told on the phone.
To begin with the woman who does customer service calls speaks to you like your a complete idiot, “forgets” to tell you the place only takes money order, check or cash and whatever other outdated form of payment, no CREDIT CARDS, we’re in 2024 in my opinion that should have been the FIRST thing disclosed to a person who you know is on their way to pick up their car, upon being told this at my arrival i then had to run to 3 different ATMs that didn’t work and finally found a bank atm. Thanks a lot front desk lady, and the price to retrieve my car was $400. My car was picked up at 7am and retrieved by 2pm same day, completely overpriced.
Besides the horrible customer treatment, overpriced costs let me add that my car was placed in a lot where the location wasn’t disclosed to me, as if I’m not allowed to know where my car, my property is all because I needed help in a severe accident. This is the disgusting treatment I received after being in an emergency situation where I could have lost my life. Go with another tow company that treats you like a human and not another baited money trap.
The lady at the front was super disrespectful. I was very nice and willing to pay and do what ever was needed. The lady was insisting I wasn’t the owner of my car and was being very short and not helpful. I finally called the police and they had to tell her I in fact am the owner of the vehicle. She might have been told the wrong information but they need someone willing to help people it’s called customer service. She could have called the department to check or tell me I could instead got worked up and yelled at me as I walked away. Just for the record I just moved here and am only 21 and also never had my car towed before. Then they don’t accept card so I Uber all over town trying to find an atm. I finally drove with a worker to the yard and my insurance was expired 3 weeks she continues to scold me on the phone that she informed me I needed updates paper to leave with my car. I understood that but wasn’t aware it just expired. I asked if the worker would wait and I could get my insurance to send that right over. She told him to bring me back because he had another job. I came back and got the paper sent over and the same worker stayed in his car taking a nap he had no other job.
Terrible people definition of scammers, the ad on google states that they’re open 24 hours which isn’t true. They’re open 24 hours to scam people but not help. If zero stars was an option this place would receive that from me. The sad truth is this means nothing and they will continue their tyranny
Unfortunately my son left the car keys inside my car and we only have that one key so we were locked out of the car. I called Advanced Towing and they responded right away. The lady who answered the phone (sorry didn't catch her name) was wonderful and so very helpful. Smooth, easy and quick transaction. Within 10 minutes her driver was in front of my house. The driver who I believe is Eddie(?) was super sweet, funny and opened my car in less than a minute. So very grateful that my problem was solved quickly especially with this cold weather. Thank you very much!!! Life savors for sure!
I called from P A I needed my daughters car towed from her college Jessica was so helpful understanding my situation and suggested ideas that I could use ! She had a driver out there in less than 30 minutes ! My daughter said the driver was really nice and loaded up her car and took the keys to the local shop for her ! I would definitely recommend this company for any vehicle issues !
My car shut off on Raymond Blvd in Newark..I got it towed from a Newark tow truck company from a Car wash to a mechanic company on 19th street & Blvd , Bayonne
( the old Dillon tire shop) on Friday. Too much work had to be done on it.. So I decided to get it towed home
I needed my car towed 7 blocks .The woman who answered was OK. Until she said $125 for 7 blocks.7 damn blocks!! Bffr..How is is more locally than a company 3 cities over.Make it make sense. If I was getting it towed from downtown to uptown..maybe ..but 7 blocks gtfoh
I just called Giovanni towing in Jersey City..the next town over and they charge $90
Everyone I had to deal with at this place was wonderful. They where friendly and helped me so much. I really appreciate everyone that was involved in the mess I had in the early morning of March 27. You guys made a stressful situation a lot easier. If you need a tow these guys are it
This company is horrible..i got my car towed by them and now my car is damaged in which it was perfectly fine prior. They claim to have videos and pictures in which they refuse to allow anyone go verify if in deed damages were prior to. I will be contacting a lawyer regarding this company. And yes the receptionist is rude and hung up on me claiming they were able to view the video within 5 minutes of my call though my car was towed over the weekend.
Bayonne police department utilizes this company for the extortion of its own citizens. Towed my car, went to pay the tow, they dont accept cards AND they dont have change. Their business is guaranteed by the cops so why both running a business like you actually need the money. They still owe me money because they “didnt have change”. Can contact me regarding this review.
Edit: Just went over my receipt. The time of impoundment 4:30PM (which hasn’t even happened as of the time of writing this). Vehicle location listed as their lot which is also incorrect, it’s at the police lot. I suppose it doesn’t matter when we are forced to pay you anyways. And you can keep the dollar. How professional.
They were great at advanced towing. I broke down on my way to work. I called them up. They were there in a little over 30 minutes. I was able to pay over the phone my driver Eddie was awesome. He was very knowledgeable brought me to my home parked it with the tow. He was friendly, professional quick and I would definitely recommend them. A bit pricey, but then every tow is a bit pricey. Hopefully I’ll never need a tow again but if I ever do, I will call them again.
Very nasty customer service. Very nasty lady at the window. Customer service is TRASH. Everyone that works at this business had a nasty attitude and does not know how to talk to people. After being in a car accident you would think people treat you kindly knowing everything your going through. This place is very nasty. Did not tow my car here by choice and wouldnt reccomend it. After paying the money to get my car I was being rushed to take my stuff out. Most disgusting service ever.
Ryan did a great job repairing my tire that somehow got a nail in it. He was very efficient and I would definitely recommend this place for all your car services.
Even though I was angry that my car got towed at the end of the day it’s not their fault. They were very kind. Once I got to my car I felt better and was able to smoothly leave. I was afraid of any scratches or damage to my car. Thank goodness they handled my car with care.
Bri went over and beyond on customer service, my car battery was completely dead and it started to rain. Brianna stayed with me in the rain to make sure it was up and running. Would recommend to everyone because you don’t get service like this
GREAT SERVICE! So glad I called this company-watching this professional do his job was great. He was so considerate to not harm my car and then concerned to make sure no one else would harm their vehicles-a true gem. Thank you again- happy to see someone who truly enjoys their profession.
Very nice professional staff.....I was in a jam a couple of times and had to have my car towed 150 miles away. Mark and his crew did it for me with no problems using my AAA premium card. Love these people especially I think her name is Brianna at the front desk. Thank you guys!Highly recommended.
Advanced Towing was the way to go! I was stuck on 287 after my tire completely blew out! The rim was destroyed & i was lucky to make it to the shoulder! They showed up for me in under 30 minutes and was very reasonably priced! The women who picked up the phone, i forgot her name..was very sweet and thorough. You could hear the concern in her voice when she asked if i was okay and able to make it to the shoulder! 5 Stars!!!!!
There is no words to describe how grateful i am with advanced towing! Everyone at the office is very nice , understanding and most importantly very professional. Advanced towing ,took my situation for consideration and worked with me after my finance company didn’t not help me at all. Advanced towing definitely made my situation easier and helped me find a solution. I’m very thankful and hopefully everyone has the same great experience as i did.
The Guys at Advanced Body are the best my family and I have used them for a few incidences and I can say there honest great bunch who are compassionate and empathetic. When your service is done your 100% satisfied & Happy or there make it right always A+ A+ A+
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