My family owns this business. I would not recommend. Very slimy, very bad people on the repair side. Local mechanic shops talk bad about them too. Joe on the sales side is a good guy though. Very willing to help. However on the mechanic side, I wrecked my truck and got it towed to them. They are charging $75 a day in storage fees!! Insurance said that was insane and refused to pay it. They are now trying to get me for abandonment of my wrecked vehicle and are threatening me with 2 years of license and registration privileges being revoked plus a $1k fine!! I did buy the car from XJM auto which is linked directly to this tow and repair business, and the title was never signed over to me officially. I bought another vehicle from them after I wrecked my first car, they then proceeded to sell me a jeep without inspecting it, the jeeps brakes went out on me in the first week and I almost rear ended someone, they refused to fix it. I need to replace everything on my front brake system. I am now on the hook for over $5k in payments I can’t afford. (2k for the Durango in storage fees, $500 to fix the brakes on the jeep, $3k owed on the jeep still) DO NOT COME HERE
Our experience with MCS Auto was unacceptable.
They had a vehicle in their possession since August and never notified us, despite us being the lienholder of record. Under New Jersey’s Abandoned Vehicles Law (N.J.S.A. 39:10A-1 et seq.), lienholders are required to be notified when a vehicle is taken into custody. Despite the complete lack of notification, we were told we owed thousands of dollars in storage fees. We were more than willing to pay something, just not thousands of dollars when we weren’t properly notified.
When I spoke with Kelly to address this, she was rude, dismissive, and unwilling to have a professional conversation. She insisted on speaking with one specific person at our business. On one occasion that person was off, and on another she was sick. Rather than being reasonable Kelly immediately got an attitude and hung up on me.
Things escalated further when one of our employees went in person to resolve the issue. He was met with hostility and aggressive behavior and pressured to hand over the vehicle’s title. That conduct was alarming and completely unprofessional.
Between the failure to follow basic notification requirements, the attempt to impose excessive fees, and the hostile way this was handled, we have serious concerns about how this business operates. I would strongly recommend avoiding MCS Auto.
I went to tow a car today. After they tried to charge me tax exempt fees, I explained how the auto industry works ( they weren’t aware). Marty the owner was trying to comprehend it, then large Marge stood up from the back claiming “that’s not how this works!”. Well it is how it works, and it’s a simple as a quick google search you wouldn’t do. After arguing with me about the 13 dollars in fake tax that they desperately need, I was told to leave by a shorter but much bigger large Marge. They then followed me out to my truck trying to instigate, walked at me in an aggressive stance to the point where I had to move. Had I not moved, Marty would’ve slammed into me, giving his 6 family member watching and agitating a reason to pummel me. After that, the crew purposely blocked me from leaving ( also tried to tell the police I attempted to run them over but the police laughed because they already seen my video.)
This ‘business’ tried to strong arm us for over $5,000 because they wanted us to just hand over the title to a car they’ve had possession of since August but never informed us. What they were doing was highly illegal, so once provided with that, the price went to $350. They said they scrapped 27 cars this week for $300 a car. I drove the wrecked Cadillac straight to acres auto industry in glassboro and received a $678 cash out. I would’ve gotten more, but MCS very clearly cut the catalytic converters off for scrap
Stay far and clear from this scam shop, I have every bit of videos and photos to back my claims up
Marty has been our family mechanic since he took over from the previous owner. Whether it’s a ford, or a Volkswagen, he gets the job done, at a FAIR price, done right, and stands by his word (in one case quoted a price that ended up cutting his profits but he stood by it).
Won’t go anywhere else ever again !!
I was sick of this new generation of salesmen in every profession. Printing out a mile long page of crap that could go wrong just to upsell you !
Just wanted to get what needed to be done reasonably priced and fixed the right way !!
Take your car to Marty !! Heard about him from a family member and I don’t know why this man isn’t on billboards ! Great guy and great mechanic!! This man has no problem sleeping at night honest and knowledgeable
Old school mechanic if he can’t fix it it can’t be fixed !
Mr. Marty is very professional! You can’t beat his skills, experience and customer service! Very honest, helpful, trustworthy, and straightforward. He deserves to have the business and I’m so glad to have met him just from word of mouth.
Great mechanics! Old fashioned service and among the most honest of repair shop owners in South Jersey. They tell you the work needed to be done beforehand, and if they find hidden damage after the work starts (which occasionally happens), they'll inform before proceeding with any alterations to the quote! So, if you need automotive work done, talk to Marty and his guys at MCS Auto. You'll be glad you did!
I forget the tall lanky tow truckers name who came out to tow my Honda for me. But he drives the big truck like a maniac I was terrified the entire time. I politely asked him to slow down but he ACTUALLY went faster. I have mentioned it to Triple A but I feel they don't care so I came here.
Marty is a life saver . Last night on my way home to New York from Delaware we broke down with a dead battery, alternator was shot. At around midnight he was one of the many tow and auto repair shops we called, but the ONLY one that was willing to help us. Marty put in a new alternator first thing in the morning, on a day when they weren’t even open. Great guy, great service. I wish I could give 10 stars.
