What clients say about Pitman Auto Repair & Service in Pitman (NJ)
AC in my car was broken, took it here (first time customer) against my better judgement. I had already told the woman on the phone that the freon wasn’t the issue, and that I already had a freon charge and it didn’t fix the issue. They then went on to charge the freon and told me everything was all good. My AC was broken the next morning again. Had a different mechanic look at my car and he was able to point out I needed a new compressor. The new mechanic turned my AC on and heard that the compressor was bad, and after further investigating it, the compressor was the issue. I called pitman auto to express my issue with the fact that I was billed for a service I didn’t need and asked for some sort of refund because I was frustrated. The dude I was speaking to then decided to make fun of the new mechanic (you know, the one who was able to correctly diagnose the issue), give me an attitude because I was an unsatisfied costumer due to his services, and then try to tell me to come back so he can fix my compressor…
Anyways, I recommend anywhere BUT here.
Called to see on Monday if they could work on my car. They said they could get to it Thursday. Thursday comes and now I've been pushed back until Monday and given no reason. Pretty unprofessional and a huge inconvienece
Been using pitman auto for a few years. I've scheduled appointments and dropped off in a breakdown situation. Both times they've called same day and let me know what was going on with the car and when it would be done.
They are reasonably priced and don't push the upsell on unnecessary repairs. Would recommend!
I am very happy with Pitman Auto repair. It's definitely a trusting business, great pricing, and quality work. Definitely would recommend them to anyone looking for a great shop.
I want to preface this review with the fact I am a single father of an amazing little girl. We have one vehicle which is absolutely needed, which I stressed to Pitman Auto. I waited two weeks for an appointment, because I was told they are the best. I brought my truck in I made sure to explain my issue 100%. I
made sure that they noted and were well aware that my issue would occur in the mornings and late at night whenever the weather would change causing condensation. I get a call on Friday five days after I dropped my truck off around 3 PM. I get told I can come pick the truck up. Obviously I’m excited because I’m thinking my truck is now fixed. I pay almost $300 for a part that at most cost $20 on the high-end. In my head, I justified The cost because now my truck was “fixed.” Saturday night I leave a family members house in the late evening with my 15 month old. I bet you won’t guess what happened?? My truck broke down in the middle of Harrison township (which is a lot of woods and no cell service). Now I was stranded with a baby in 35 degree weather with no cell service. I was lucky that a stranger stopped and asked if we were ok. Luckily they had service and called a tow truck for me. So now I’m another $240 in the hole and my truck was still not fixed on top of waiting 2 weeks for them to look at my truck and another week to not fix it.
***I would highly recommend you find another shop and NOT bring your vehicle to Pitman Auto. The worst part is I told them to take their time and fix my truck because it was imperative that it did not break down because my little girl is with me. I am incredibly disappointed. I waited over a month to write this review because I’m not normally someone who writes them.
Also I took my car to real mechanic who diagnosed the issue in 10 minutes. He told me all he had to do was try and start it in the morning and he knew right away what the issue was. I don’t believe Pitman Auto listened to my issues and concerns, because if they had I imagine they would have easily found the issue as the other mechanic had so easily done.
My car broke down and I was in an emergency situation. They took the time to diagnose and repair my car.
They were life savors to me.
And very courteous to boot.
The new guy Rob is one of the best and brightest mechanics in the business. Detailed and very clean. Every job is perfect. Really raised the bar for other shops in the area.
Called for price to recharge refrigerant. Was quoted $180 to $230, with about a 2 hour wait time.
The work was done in 45 min, and for $130. More than pleased.
The technician explained work done.
Met the owner and receptionist. Very nice people.
This is my new go to repair shop.
Great people, Professional mechanics you can count on.
Had my catalytic converter stolen and my go to mechanic could not take my truck until weeks later. The folks here treated me like I have been going there for years. They will definitely be my go to mechanics from now on.
Had a coolant leak and dropped off . They called in a half hour and told me what was wrong and how much it would cost . Very professional and speedy . Thank you Pitman Auto Repair.
Outstanding!! They're very good with you they are very fair with you and they are very reliable with you you can't beat that in any mechanic anywhere so thank you very much and I shall return
Usually pretty good. But lacking in communication department, dropped my car off last Friday, it's now Sunday, still don't have it and have no idea what's going on with it.
Huge thanks to Jeff Pitman and his team at Pitman Auto! I had to get my car detailed, and within no time, they had it looking like a brand new rig. Great guy, great service. Highly recommend!
Recently used their services to inspect a vehicle that I was buying off Craigslist. They did an exceptional job in looking the vehicle over and in the process privided much needed peace of mind in buying the vehicle. Given that I flew in from Missouri, they went above and beyond by allowing me to use their space to meet with the buyer and did a final vehicle check to make sure I got home safely. Only issue I had with them is that they are located in New Jersey and not in Missouri. Very highly recommended. Thank you Layne!
Great place to get car fixed. Been going there since 1997 when i 1st got my license. Very honest and they beat all others in there prices. Right now my cars there having all new brakes and rotors done and its costing over $200 less than monro n meineke n pep boys n van meter n mr b's n i know this bc i got quotes from all of em. I normally wouldnt get quotes from anywhere else but right now im on disabilty and im on a tight budget so i wanted best deal n it ended up being my 1st choice regardless so that made me ☺... Mike C
Great family automotive repair facility. Owner operator Is a great person and very friendly. They'll help you keep your vehicle running at affordable cost. Very knowledgeable staff, great work done on customers vehicles.
To make a long story short, my pet snake crawled into the dashboard of my car. No mechanics were willing to help me until I called these guys. The guys there were very cool about it and even stayed after their shifts were over to help get her out!!! If I could give more than five stars I would! They have an absolutely spectacular staff here. I'll be taking my car here from now on (but hopefully for normal things...)!!
Im proud to say my hubby is the top notch master tech there, layne& sadie are the most down to earth ppl that do not play bs games( like other shops) youll recieve a quote,clean,respectful atmostophere, ample parking, drop box, towing if needed, takes all yrs of cars/ trks.(will call or wait).ASE certified. If a certain part is on b/o, they will address it to you.they do the best they can to get your vechile back to you asap. Try em out! Dont care? Move on! Your Not going to find a decient autoshop that cares about you or your vehicles!
Okay, I have had 7 cars over the past 7 years and I have brought them all to Pitman Auto. I found them through the NPR Car Guys website and have not been disappointed. I think Layne has probably bought a boat by now with all the times I have brought my cars to him but not through ripping me off. 7 cars times 7 years just means a lot of maintenance, throw in the fact that none of my cars have under 150,000 miles and you get the picture. Cheaper than a new car payment though. Layne and Sean have always treated me and my family right. They stand by their work and their estimates. I am hesitant to recommend them because they are so busy as it is but I just have to say thank you for great service and support!! Mike B.
The crew here has been treating me right. I keep throwing stupid requests at them and they always handle it. They've also done my more normal maintenance at a fair price with no bs.
I don't trust mechanics easily as I have been burned in the past, but this shop is outstanding. Great work that is reasonable. Also, they stand behind their repairs 100%
Many times they have saved me money by doing the job right the first time. Most of their equipment is top of the line as well, and they can diagnose very quickly.
I think they are the best independent mechanic shop in the lower half of NJ.
Great Service, quick turn around, and doesn't try to sell you something you don't need. My father (who an ex-mechanic and race car driver) taught me about cars since I was a little girl. Unfortunately, there's many places I have seen try to pull the wool over my eyes, maybe because I'm a woman or maybe not, but I know enough to usually spot wrong doing & if I don't know or not sure, my dad is my go-to guy. However, there's many things on a car that take time and plain hard-labor, which we aren't up too (I'm disabled). However, this team here has been great & we send all our friends & family there. ..so far no complaints! Plus they're turn around has been 90% awesome! Most of the time make an appointment, drop the car off the day prior, & it's back next day or two. Well I Just thought I'd share since we have seen so many problems out there, we believe them to be trustworthy and most of the time the prices are reasonable. Be blessed:)
Abruptly, without warning, my "check engine" light came on, along with the warnings "trac off" and "vsc." The car seemed okay, but a little research told me that this indicates that a sensor may have failed, causing the car to shut off its automatic traction. Anticipating a pricey repair job, I hunted for a shop that could look at my car today. I wanted to get this taken care of before the next heavy rain. Well, Pitman Auto Repair was pretty well booked-up; they said I'd have to make an appointment... But when I described the warning lights, the owner said he might be able to take a quick look right now with his diagnostic computer. He did, and he said these indicators could have nothing to do with the problem; it could be a leak in the fuel line. He said to check to see if the gas cap was screwed on properly. Wow - sure enough, it had not been replaced correctly! I snugged it up, he reset the indicators, we re-started the engine, and it's fine now. In fact, I think it's running more quietly. He charged me nothing for this service. He's a helpful guy who knows things about cars I'd never suspect!
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