I drove 45 minutes 1 way to get an estimate. I was told I'd get a call by the end of the day with a quote, the call never came... called a few times finally got in touch a week later, no apology or acknowledgment on the week long wait... was told I'd get a call later that same day. Again...The call never came. I wasted an hour and a half round trip of my time along with gas and tolls for nothing. No professionalism.
I've brought multiple cars here over the years. They're honest, reasonable and do excellent work. I go out of my way to bring my car here, as it's not around the corner from me.
I've had quotes for work from other places when I would go for an oil change. Then I come here, not only do they beat the price and quality on repairs, they make sure I don't get work that I don't need.
I highly recommend Elwell's Auto for your car's maintenance and repair needs! I have been a customer for several years. Recently, I had an issue with a bad engine. Jen and Chuck went over and above to determine the source of the problem, and also to find a brand new engine! Jen, Chuck and their team of Mechanics do a great job!
This shop is the best in the area. I have referred numerous people because they are honest, caring and good at their trade. Love jen and chuck. Really good people. Highly recommend
Unfortunately was my worst experience.
They said my car will be ready in 3 weeks time and I was just waiting and waiting than after 2 and a half week later I visited them and I found my car damaged, somebody had an accident with it. And the story not finished here...............
-1 star
First I went with Mr. Tire on 73 in Berlin to check and see why my car was going to the right. They did a wheel alignment and still was happening. So I took it to this place and they found the problem. It needed a driver side wheel hub. I will not use Mr tire again. This place has great customer service and repair personnel. Thank you very much.
The owner's are very good friends of a friend of mine that i consider a big brother. My friend is helping out my mom with some major car work and Chuck the owner offered my friend a 2nd set of eyes and a spot to hold the car for a short while as we were waiting on parts for my friend to take the car out of Elwell's, down the street to his house to work on it. I can't thank my bff enough for what he's doing for my mom, and Elwell's is simply the best at doing what they can to help ppl by not ripping them off & being honest! Take it from me... I only lease cars b/c I despise going to mechanics (I don't trust 98% after my own experiences... but Chuck & his wife seem to be top notch & I'd trust them if my "brother from another mother" wasn't able to help me out in the future! Hell, he works on on all his own vehicles, but when he got too sick for a couple yrs there, Elwell's was the only place he used, too!
my car broke down there, I went and got a dolly and asked for help and with 4 men there they all.turned their backs. I stood there crying for help. and the lady was very rude. a male came to the desk and rolled his eyes n said I'm not going to help u goodluck. this is outrageous. and so sad especially a young woman in distress. godbless their business as a Christian I cannot be upset with these type of people. just have to keep going
Chuck did an excellent job repairing the rusted sections of my Jeep TJ frame. He recommended replacing the shocks as well so will be headed there next month for a suspension lift. I would recommend Elwell's to others since they did such a high quality repair.
If you have a Jeep TJ, highly recommend Elwell's to repair the common problem where the frame mounts to the skid plate rust out. It's "better than new" now, due to the welding and fabricating done so expertly. In addition, this family-run business was very responsive to my need to get this done quickly, and pleasure work with.
An amazing family-run business. I just started going to them, and they took great care of me. They're the kind of auto shop that will tell you what repairs you need and which you can hold off on for a while. So, so awesome.
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