Bear Tire And Auto Center in
Hainesport Township (NJ)

Had to have my car towed by AAA and Phil #28 from Bear came and was wonderful. Help find a repair shop locally as I'm from out of town. He was super as was the towing service.

Rick was quick, nice, professional, and knowledgeable. Thank you for the help with towing my car and making a stressful situation a little less stressful

I’m only giving them one star because I can’t give them zero. Bear Tire & Auto Center showed an incredible lack of care and professionalism. My 81-year-old father’s car broke down and was towed to a dealership by Bear Tire & Auto. We had already waited over five hours for the tow (not their fault — AAA was just backed up). Our young son was home waiting for us, so the driver suggested we go home and that he would handle dropping off the car and the key at the dealership. He arrived after hours. Instead of putting the key into the dealership’s dropbox, as is standard procedure, he handed it to “some guy in the break room” — whose name he didn’t ask for and who he only assumed was an employee. The next day, the dealership had no record of the key, and none of their employees knew anything about it. Now my father, who lives on a fixed income, has to pay $500–$600 for a replacement key before the car can even be diagnosed or repaired. When I called Bear Tire & Auto to discuss this, I was met with complete indifference and, ultimately, rudeness. The woman I spoke to was dismissive, rude, and unprofessional. Her immediate response was, “Not our problem.” She talked over me repeatedly, refused to listen, and eventually hung up on me. At one point she even blamed us — saying we should have followed the truck to the dealership instead of “making [the driver] deal with dropping off the key.” We never asked him to do that — he OFFERED. We had planned to follow him; HE was the one who suggested we just go home. If Bear Tire & Auto doesn’t want their drivers handling after-hours drop-offs, then they should make a specific company policy against allowing them to suggest it. I’m a paralegal, and I deal with people in stressful situations every day, all day long. If I treated my clients the way Bear Tire & Auto treated me today, I wouldn’t have a job. Even if they want to deny responsibility for mishandling the key, their customer service alone was absolutely unacceptable. I'm not an unreasonable person, but their representative on the phone treated me like a criminal the minute she heard why I was calling, which immediately sent the conversation flying off the rails. Completely unacceptable. I wouldn’t recommend this company to anyone. Blaming the customer and hanging up on them is no way to run a business.

Mike #118 the driver from Bear was sent out by AAA to our home when we were having auto battery issues. Mike came immediately and was thorough in his assessment and testing that it wasn’t our battery and therefore we didn’t need a replacement. We were thankful that he was honest and forthright and were very happy with his service. Thank you Mike and Bear for great service.

Receptionist was professional and courteous, the tow man was exceptional, and the mechanics researched, found and fixed the problem that over 2k and 2 other facilities couldn't and all for a great price. And now my Mom's car has a shiny new sticker! For emissions problems don't waste your time and money at other facilities (Including dealerships), go to the specialists. Thank you, I found my new service facility! Just sorry I didn't have the presence of mind to get names.

Troy came out to home to replace car battery. He was sent by AAA. He was professional and efficient.

I was towed through AAA but based on this experience id highly recommend even not through them…driver was friendly, timely, and even gave recommendations. Very pleasant experience

Got a tow through AAA, Danny made me laugh and put me at ease getting my car back to the dealership. I appreciate his professionalism as well! Thank you Danny!

Awesome tow truck drivers .. Have had several toes through AAA.. and they are by far the best and friendliest !! Thanks again Rick!

My battery died an hour from home when I was getting my dog at groomers. I called Aaa and bear auto sent Keith . Keith was reassuring and checked car over. He had it started in minutes. His professional and friendly attitude calmed me and I was grateful. He is an asset to your company

I had the displeasure of getting a flat on my way to a very, stressful drs appt but the driver, Kyle was both extremely friendly and kind and very speedy! from the time i requested assistance until he arrived i waited no more than 20mins and while he worked he talked with me and eased my stress and even offered me a hug. 100/10 i will be sharing this experience and the kindness of your driver with everyone i know

Driver, Joe J #87, was absolutely a pleasure. He listened to me ramble on n on so attentively and was very polite. He handled my vehicle with care and explained all I needed to know clearly and concisely. The 5 star rating is for this man.

I needed my battery replaced and Troy from Bear Tire and Auto Center came quickly. He was professional, helpful, and kind!

Craig #98 towed my Nissan for me today. He was very professional and super nice. He helped make a stressful day, less stressful! Thank you Craig. Would highly recommend.

Jeff was a huge help when i had a battery issues in wrightstown nj he showed up fast was very respectful and made my experience super smooth from start to finish Thank you.

Great service. I was connected to Bear Tire & Auto Center this past weekend for a AAA Roadside Assistance ticket. The driver Keith was friendly and helpful throughout the pick-up, had my car loaded securely in minutes, and got it to my mechanic safely without delay. I received a similar tow from Bear years ago and the service remains as strong now as it was then.

Tray helped me through AAA roadside assistance to replace a flat tire, he was extremely helpful and gave me great info! He got to my location in no time and got me all fixed up really quickly! Very grateful

JT and his team are very good at what they do. I’ve used them many times for various repairs and found them fast, reliable and courteous. Plus they have a large towing operation. You won’t go wrong with Bear.

Place is a rip off .. believe. They have cooled the new NJ towing law . Was not told I need $400.cashbto get my car out of impound with no atm and ride in site Lawyer will be looking into this this ... Meanwhile the post we accept visa Master card STAY AWAY FROM SOUTH JERSEY STICKS ALSO BURNED MY ORIGINAL BIRTHDAY CERTIFICATE IM A NON Smoker

I received a tow this morning from Daniel. He was professional, considerate, explained everything and a huge help! He is an asset to this company. Keep him working and on the road helping people.

Excellent AAA Service for my battery. Tyler is exceptional, conveying the entire process of battery replacement. Bear and AAA is very fortunate to have him a s team member. Thank you for all you do.

I've been with Bear at least 30 years through AAA and I can't say enough good things about their road service. Today woke up to a flat, within an hour, Tyler was here to plug my tire. I thought I needed a new one, but nope! So, I'm off to start my weekend! Tyler is amazing, very nice, smart, professional & did a great job quickly. I had no idea they were a full garage, so I guess they're also now going to be my new garage! Thank you Bear, & AAA for a good choice! lol

Called AAA for battery issue. Bear Tire & Auto Center came within a half hour (I think his nane was Mike not sure) What a great gentleman. Replaced battery. Great Service. Gave me a note for a survey. Have not received it yet, but wanted make sure AAA and Bear Tire....are aware of the great service. (Date of Service 6/4/2024)...Thsnks again!!!!!

I recently had a brake issue with my truck. I called AAA and requested it be towed to my mechanic. Bear Tire and Auto sent out their AAA Tow Truck. My driver James was awesome!! Words cannot express the high level of his professionalism, courtesy & friendliness. He made a horrible beginning to my day into a fun road trip from Hainesport down 206 to Tabernacle. I highly recommend them and major kudos to James!!

Called AAA for a tow when my car wouldn't start, despite having my battery replaced earlier in the day. James showed up and was friendly, knowledgeable, and able to diagnose that the technician who installed my battery (not a Bear technician) had not properly connected the battery terminal. This saved me time, money, and my car unnecessarily sitting at shop. Very grateful for James, and will be requesting Bear the next time I call AAA!

Just had my truck towed through AAA. Bear showed up. Craig was my driver today and couldn’t be happier. Craig was early, professional, courteous, and just a good person. I want to say thank you to the staff and Craig for your professional help. You guys made this seamless and easy. Thank you very much.

Had to get my car towed through AAA yesterday afternoon- after 15+ years with them I have to say this was the best tow experience I’ve ever had! I wish I caught the guys name, but he showed up in under 20 minutes- was incredibly friendly and helpful, and just overall provided a great experience when I was very flustered and having a tough time. I felt much better after which is rare while having your car get towed away. Very appreciative of their service!