I do not recommend this business at all. My husband and I had a very disappointing experience with this specific location. We were looking for a particular item, so my husband called the store and spoke with the manager, Paul. He told us they had two of the items in stock and that another nearby branch had three more. Paul also offered us a “discounted” price because of the quantity we were planning to buy, which made us think he was trying to be helpful.
When I arrived at the store, he showed me the correct item. However, while I was paying, they switched it and put a different item in the bag. When I went to the other location to pick up the rest, they told me they did NOT have the correct item. The manager there checked my receipt and said, “Yes, this is the item you paid for,” which is when I realized that Paul had tried to sell me a cheaper, incorrect product while making me believe I was getting what we originally called about.
When I returned to Paul’s store to bring back the two items, he told me that if my husband still wanted the correct cables, he could get them the next day—but at the real, full price. I wasted my time and gas thanks to him. I will never do business with them again. They clearly thought we wouldn’t notice the switch. They will not get my money.
I had to have a battery replaced in my car I called. They said come right over we do that. Took about 10 minutes explained everything to me and it was done. Kyle was very efficient very informative and very professional. Totally recommend anyone to go there.👍🏻
Great local auto parts store alone with the employees!! Always get the right parts I need for my car and even install them !! 😀 other stores don’t do that !!!!!
Great experience at Napa in Wood Ridge!
Kyle went above and beyond to help me with what I needed- he has an incredible amount of product knowledge & expertise. I really appreciate his attention to what I needed, and his overall insight has been so helpful!
Highly recommended, thank you :)
Was desperate for a new battery. Passing by their location in Wood Ridge, couldn't help but think of their Napa "know how" jingle. Kyle put the exclamation point to its famous saying by replacing my battery in just a few minutes and even shared alil knowledge about it. Was out of there in no time.
NAPA Hometown Auto Parts has always taken care of me throughout the years. Whether it's replacing headlamp bulbs, putting on new wiper blades, or even a battery change, I've never trusted my car with any other auto parts place. All of the guys are very professional and have the right parts for the job every time or, if they don't have them immediately available, they know how to get them. Brandon will usually handle replacing a necessary part on my vehicle, but today Nick took care of changing out my wiper blades. Thank you for helping me keep my car at its best! The dogs are also the most well-behaved I've ever met. I hope the shop will continue to be a fixture in Wood-Ridge for many more years.
The employees here are very attentive and knowledgeable. I was assisted by Brandon when my car needed a new battery and he made sure it was compatible with my vehicle and he even offered to change it himself right then and there. WOW! Talk about amazing service! I was impressed needless to say. The store had some cute dogs (very well behaved of course.) I wish I could give NAPA more than 5 stars! I will be coming back for all my car needs.
Everyone here was exceedingly friendly, professional, and informative. They also have three extremely well-behaved canine employees who made my experience even better, and far less stressful. I'll be back for any and all car needs! Thank you!
A great auto parts store. They are customer focused. They understand that great customer service leads to more business. They are a credit to NAPA. In my case they helped resolve an issue with a battery to my satisfaction. Ensuring that I will continue to be a NAPA customer. NAPA products are great and better knowing that if you have an issue, NAPA will resolve it. Also this NAPA store resurfaces brake rotors. Very few auto stores offer this service and it’s wonderful, it can save lots of cash. And for difficult to source rotors this service can save a lot hassle. These guys are a credit to NAPA.
Business has no respect for the dead. Delivery pickup driver couldn’t wait 2 minutes for procession to pass, had to cut into the middle of the cemetery ride. Support another auto part store.
The store has a gray truck with the store logo on it. Traffic was heavy and we were all stuck at a light. The driver of the company car drove around everyone that was waiting, cut us all off and blocked traffic for his convenience. If employees behave this way outside the store I can’t imagine they provide good service inside the store.
I want to give a huge shoutout to Brandon who was so helpful and was able to get me the parts I needed for my car so last minute. He went above and beyond and out of his way to get them for me. Thanks a ton again Brandon!!
I called looking for a flex pipe for my Hyundai. I know as much about cars as I do about vaccines. So the gentleman on the phone told me what I needed to look for. When I called him back he explained they didnt carry my part. He was able to lead me in the right direction and I bought and received my needed part for a great price. This is what service was like in the 80s and before. When people still helped you even though their place couldnt. I recommend this store location for all your auto needs. They get it! Thank you for the outstanding service!
Decent people who know what they are doing. Courtesy is there and customer service is 5 stars.. if you need some and want problem free service. Stop there and they will definitely help like they did me. I sent a picture of my 99 dodge ram truck alternator the man on the phone.
It was there in 15 minutes. He changed the pulley and the ground contact so it matched the one I brought in
Service here was pretty good. This was my first time visiting this place. The employees here were very helpful and polite. And surprisingly enough, the customers there too were kind and helpful as well. It was a good experience. Unless I missed their parking lot, I think the parking might be an issue for some folks. But other than that, this Napa store is pretty great. Prices are very reasonable and for the most part, they seem to have plenty of inventory.
This review should be 10 stars because for one, NAPA Hometown Auto Parts in Wood-Ridge N.J, near Teterboro Airport, surprised me with their knowledgeable and personal attentiveness regarding a simple battery purchase for my Acura TL. The very value I received was unlike any other auto store or dealer I had called, and the reason, it is a family owned business for over 40 years, with a passion and caring for what they do, and the customers they serve. Furthermore, during my initial phone call to Napa Hometown Auto Parts, I was treated by a professional who was able to recommend the best solution for my car, which happened to be a higher quality battery, for less money, with a longer warranty, then others quoted me, whom I had previously called.
When I arrived, I wasn't surprised to see a very clean, organized, and expansive ( not expensive ) store and inventory. I was welcomed by second generation member who had helped me on the phone, and noticed patriarch close at hand, along with other big dogs, I mean real dogs, like one, Walker, a very sweet, well seasoned & nourished, red dutch Labrador who got up to greet me.
Getting down to business, on this coldish, dark, sleet swept night, it was very much nearing closing time. However, with great patience and diligence, my existing battery was tested, and the replacement installed, complete with modest explanation and education about the old and new. The whole experience over-met my expectations, and furthermore, I paid less for the battery then I thought I would, and at the same time, received a valuable referral to a reliable, honest auto mechanic, that was located not too far from where I live.
I appreciate finding and patronizing Hometown Auto, Wood-Ridge,with their high quality NAPA Auto-Parts and the great service which they happily provide, and I hope you will too.
I just moved to the area, but have been a NAPA customer for quite some time. Using their corporate website, I purchased my car battery from this location. To my surprise, I got a call from one of the guys there, confirming that they had it in stock. Great prices, great service, = highly recommended.
I went in looking to replace my wipers on my car since I broke them today trying to get the snow off my car and wow! Everyone was very helpful. It was nice to find a place that gave me options and showed me how to fix it properly. Thank you again so much.
Awesome spot. How I imagine an old school professional auto parts store that the old timers talk about was like. Got a taller Gold oil filter for my 4Runner and a few other things. I already knew the part number but he let me know it wasn't on the book for what fits it. When I explained why I was using that part number he got the idea quickly and verified my part number was the taller equivalent. This was a few years ago but I think the knowledge speaks for itself.
I approve of this store.
Nothing like the good old family owned hometown Auto partswalk-in aviary to treat you like family because they have a great staff that is always there to help you with all of your needs from the smallest light bulb to the biggest camshaft they will be there and give you all the help if you love dogs definitely stop by cuz they haven't you beautiful canines
Although I deal with Hometown business to business, I find them to provide exceptional customer service. I just tried to place an order for something that they DON'T stock and they went to another store, picked it up and delivered it. They are the best!!!
Incredible service! These folks at this Napa go above and beyond for their customers, i bought a hub and bearing from them and they pressed it there for me! The hub ended up being the incorrect one, so i went back and let them know..the manager himself went ahead and handled everything for me, got my new hub in and even resurfaced my rotor for me for free! It is great to see Auto places like this in an industry full of theives and crooks! also they have 2 awesome dogs! Will definitely be back for all my auto parts!!
Everybody in the store is very helpful went there last week out of starting problem he checked it out told me was a battery which I purchased from him two years ago you gave me the rebate back under battery and charge me $62 service fantastic
The owner seemed nice, and they had the bar battery I needed. However, they refused to install the battery because it was a few minutes before 6pm, and that's "when they go home." Instead, I was told to come back another day. I mentioned that I left work early and fought through bad traffic to make it by 6pm and returning another day would not be easy. I offered to install the battery myself as long as he would stick around for me to return the old one. The owner wouldn't stay open for an additional 5 minutes to let me do this. Pretty poor service for a place that claims to be an independently owned neighborhood store...
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