What clients say about KRP Automotive Repair - Franklin in Franklin Lakes (NJ)
Fantastic HONEST people and fast, quality work. I will never go anywhere else now. I recently had a problem in the steering column of my Santa Fe. Several mechanics said I needed the entire steering column replaced; thousands of dollars. I called KRP and spoke with Evan. He said what he believed the issue to be and told me to bring it in for them to look at. The problem was exactly what he originally said based on my verbal description of the issue!! They repaired my vehicle same day and for less than 1/4 the price quoted by other garages. They are honest, hardworking professionals who actually care about their customers. I feel relieved and grateful to have stumbled upon this repair shop. There’s no reason to go anywhere else. Honesty is everything!
The absolute best customer service and mechanics! They are attentive, so sweet, and have a nice waiting area with drinks! I hate having to get my car fixed but don’t mind when I get to come here. They are honest and quick with all of your car needs!
This place will rip you off. If you are fine with paying 3x what you would pay at any other decent shop then go here. They were going to charge me 900$ to fix my door handle the parts weren’t even 150$. Had it done by another reputable shop for 300$. They broke my suspension coil last time I was here when they lifted the car up. Had it fixed by someone else because I do not trust these people at ALL. The guy at the front desk gave me an attitude when I went to pick up my car after they had the car for two days just to do an oil change. There are plenty of other shops that do great work and are kind and don’t charge even half of what these guys do. It’s plain price gouging. I feel bad for the people who come here and don’t know any better.
The entire team at KRP Franklin is a perfect example of how you and your vehicle should be treated. Friendly, professional, and truly care about their customers. Thank you so much for the excellent service!!!!
I didn’t know what to expect on my first time to KRP, but I was extremely satisfied with the work done. Just as important, the customer service was outstanding: everyone was totally professional and personable.
Even the waiting area is great if you choose to wait for your vehicle.
Since then, I’ve had another vehicle brought in to KRP, and, once again, was impressed with the service.
I’ve gotten my car fix here multiple times and they do a great job. Great and friendly customer care and they work with you regarding costs. I love the warranty they provide you with for repairs. I would recommend them for sure.
We have been experiencing a problem with smoke coming from the engine for the past year. We took it twice for repair to another shop but they couldn't find the problem. This time we brought our truck to KRP and they found it and fixed it. No more smoke!
Absolutely handled my repairs quickly and professionally. They are all so pleasant to work with. Very knowledgeable and honest. They even ordered an Uber for me when I dropped my car off. That was awesome!. I will only be taking my car to KPR for all my automotive needs. Thank you all so very much.
I have been coming here for everything car related since they have opened this shop. Everyone is kind and respectful and handles everything professionally (like Ben). They don’t try to oversell on things that are not needed and are very straightforward with what they need to do. They all actually care and want to make sure you don’t break the bank with vehicle repairs while ensuring your vehicle is safe and reliable. 10/10 recommend
Ben and Evin we're very helpful in finding and explaining about parts that I needed for my vehicle. They have fair prices. I'm satisfied with their work.
Knowledgeable, top notch and honest service. Total transparency in all work done. Very hard to find these days. Huge Thank you to Ben, Evan and the whole crew of KRP Auto.
Awesome! We needed some extensive repairs on an older Jeep before a road trip to get a Wounded Warrior back home to Texas. These guys were great. They did a thorough inspection and got the repairs done quickly at a great price. Thank you!
Was very pleased with the pricing and transparency. Very informative throughout my service. My vehicle needed a few things that I could not do all at once, but they put them in order of importance, and we are going chip away. I have no doubt, when we get everything completed, the truck will be running top notch. I have brought my other 2 vehicles as well and have gotten top notch service on every vehicle.
One in hundreds!
You may google search a bunch of mechanic shops in the area, but with a professional, welcoming, friendly staff, plus a reasonable price backed up with guarantee; just KRP Automotive Repair! Thank you all! (Joe and Ben).Keep up the outstanding service and competitive prices, that’s always won the race long term.
I just had work done on my Durango RT, just regular upkeep of the vehicle, new tires, brakes, rotors, oil change, some flush of something, etc..and everything turned out fantastic. She’s running like a beauty. Thanks guys!
New truck don't t even bring to dealer anymore! well this is my 4th service with them, all just routine . but the service is great, honest, and affordable. so yes very happy bringing my truck there. my wife has had different issues with her vehicle, and again very happy !
I can't say enough good things about this place and am so glad to have someplace close to home that I can bring my volvo. They were not only more reasonably priced than the dealership, but also faster. My car needed a water pump and they were able to get it quickly so I wasn’t without my car for long. I also got four new tires while I was there, and the pricing was very fair.
It’s such a relief to have a trustworthy mechanic close to home. I’ll definitely be coming back and recommending them to anyone who needs honest, quality auto service!
They did a full inspection and took lots of pictures. Then they addressed the issues we were having and got the car back to us in a timely fashion. They gave us their recommendations for repairs and let us decide what we wanted to have done. No sales pressure for other work which was nice.
I was a walk in for a battery replacement and service. They fit me in to their schedule. They were friendly and professional and didn't try to push unnecessary work (no leaf tossed on top of the air filter 😅)
Very happy with the service. Will definitely be back and I highly recommend.
Wow! I’ve been looking for a local shop I can depend on and boy have I found it. I know cars and engines but don’t always wanna do the work myself. These people are absolutely top notch. Great scheduling. Great communication. No pressure upsells. They’re just super talented gear heads that do great evals, tell you exactly what’s up with your vehicle and work with you on options. Fair pricing for efficient, high quality work. Highly, highly recommended!!!
Great customer service, detailed invoices with easy to understand repairs. Warranties are excellent. Always go above and beyond for their customers!!! Did not have an appointment as it was an emergency and they were so accommodating and did the repair same day!!!
Very happy with their service. They diagnosed the issues, gave us photos of the problems and a clear written estimate with the ability to choose which repairs we wanted to proceed with. The repairs were done quickly for all that needed to be done and the staff were friendly. I even sent a text to ask a question during their inspection and got an answer right away. Will definitely be a return customer for my oil changes. Thanks for giving me my blueberry back!
We recently needed new tires, and KRP Automotive made the entire process effortless. The team was friendly, professional, and took the time to break down all our options. They ordered the tires quickly, got them in within a 1 or 2 days, and installed everything just as fast. Working with KRP Automotive is always a great experience. Highly recommend! Thank you KRP team!
Will be taking my car to KRP for all future repairs. Good people. Fair prices. Lifetime warranties. And they are honest about what repairs are truly necessary. 10/10
First time customer in Oct 2025. My experience was great, the free no wrench inspection they performed identified 2 issues that needed priority over why I thought I was bringing my car in. Not only did they get my car fixed in 1 day, Ben at the counter gave me a discount for getting both repairs. Can't wait to bring my car back for the next big fix it needs; thank you for your great customer service.
My car was a leaky mess and they fixed all betters!! Before I took it it wasn't climbing hills well and loss of power :'( Now powers back running pretty awesome!! I was so 😊 happy 😊 It was like taking my baby to the Dr.'s and she's all better😌 Thank you, Thank you KRP family!!!! Have a wonderful holiday season!!!
KRP in Franklin, NJ is absolutely fantastic! Their prices are the best in the area, and the service is fast, honest, and super reliable. You can really tell they care about doing quality work and treating customers right. I’ve been impressed every time — they make car repairs stress-free and affordable. Highly recommend KRP to anyone looking for trustworthy service and great value!
I have never been to this shop before. Today, as a walk-in, with a car issue, KRP was attentive and professional. Fortunately they were able to diagnose and fix my problem on the spot. I highly recommend KRP. I will never go anywhere else for my auto repair (and diagnostic) needs!
Highly recommend! Very professional , very honest , and very reliable place to bring you car for anything ! Communicated very well with updates on vehicle ! Loved how they had pictures or everything that was checked and needed to be fixed to show the customer what was wrong instead of other companies just saying you need this this and this ! Thank you KRP in Franklin!
I started going to KRP a little over a year ago and it was the best decision. I trust everyone there to keep me driving safe. When I was considering cars to purchase Ben made sure that I was able to bring it in for a check up before going through with my purchase because he wanted to make sure I am safe on the roads. I will continue to come to KRP for as long as I possibly can, they are a team of great guys that I trust for anything. If you’re considering going to KRP, do yourself a favor and go, you won’t regret it one bit.
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