this place is Smittys. This review is about the awful workers & experience. when they towed my car, they damaged it, tried to fight when confronted about it. and then charged $180 to take it home . Re brand was clearly needed due to the amount of bad reputation built by the severe amount of damaged cars when towing, but nothing has changed
Kruczeks went above and beyond to help me and saved me thousands.
You always hear nightmare car buying stories but you know your to smart to ever get swindled. That what I said until last March.
I bought a Badass Chevy Trailblazer SS from a local dealer. An SUV with a Corvette engine, lowered stance and performance suspension and exhaust.
Local dealer I had not bought from before but they seemed upfront. Both sales rep and the owner gave me every assurance the truck was nearly new, spent its life down south, the owner was a mechanic and it was well maintained"...within 24 hours it started having issues starting and as I was coming down 4 driving about 50...the truck died. Pulled over and wouldn't restart.
Kruczeks Garage towed me for a very fair rate. The staff assessed the starting and stalling issue, looked up codes, Checked battery, and replaced worn connections at no charge. After calling me regarding the estimate I explained everything I knew and after hearing my story he was rinded about other customers he had in years past all with similar stories.
One of the other mechanics at Kruczeks in Durham looked online and found a website with another person that had the same thing happen 2 years earlier on another Chevy SUV.
Thanks to Everyone at Kruczeks in Durham for taking the time to find out all the information and assessing additional issues that would also need to be addressed. Kruczeks Garage saved me thousands and were such a help during a stressful situation.
I don't typically go out of my way to recommend services but for anyone looking for towing or auto repair and maintenance go to Kruczeks Garage & Towing in Durham, NH. I have been going to the location in Newmarket for years . Glad they have expanded and Durham is lucky to have Kruczeks here.
tow truck was prompt and driver was friendly. Whoever the mechanic is however told me my manual transmission had grenaded itself and was fully destroyed. Took it to another shop and they fixed the shift tower/arm and my car is driving again for a only couple hundred bucks. Even after an hour of research myself it didn't seem like the transmission was done. If I had listened to this mechanic my 2014 car would've been scrapped, or installed a new transmission for no reason.
I own 4 cars. A 2003, 2006, 2016, and a 2021. European, Japanese, and American. Kruczek's has worked on all of them and have impressed me so much by their transparency, honesty, value, and speed.
There was a repair on one of my Saabs that they didn't think was in their wheelhouse. Rather than open a can of worms and waste our time and money, they recommended a nearby Saab specialist. No dishonest shop would do this.
Very friendly and easy to work with. 10/10 would recommend.
Realized I needed a last minute oil change and Josh was able to get me right in! The service was amazing, the price was great, and the lot/location was user friendly. Will absolutely be back!
I recently had my car serviced at Kruczeks, and I couldn't be happier with the experience. From the moment I walked in, the staff was friendly and welcoming, making me feel valued as a customer. They took the time to listen to my concerns and thoroughly explained the repairs needed without any jargon.
The service was prompt and efficient, with my car ready sooner than expected. I was impressed by their attention to detail and commitment to quality work. The pricing was transparent and fair, with no hidden fees, which I truly appreciated.
What stood out the most was their commitment to customer satisfaction. They followed up after the service to ensure everything was running smoothly, which is a rare touch these days. I highly recommend Kruczeks to anyone looking for reliable and honest auto repair services. I will definitely be returning for any future needs!
Website