JJ, Megan and the service department are awesome. When I needed some immediate service without an appointment these guys stepped up and got me back on the road super quick! I highly recommend NETC!
We had a breakdown, they came out in less then 60 minutes, communication was on point, and Brandon Plante the technician went over and beyond for us. Rare to find good people like these ??
I called for roadside service on my medium duty truck. They told me they would follow up shortly with a quote and eta. They never called back, not even to tell me they wouldn't be helping me. I waited over an hour before I realized I needed to look at other options.
Putting this review just to mention and compliment JJ. Had a difficult situation with my Freightliner breaking down in Greenland. Towing, repair attempts, stubborn truck, multiple days of efforts, approaching the 4th of July long weekend. Nothing was going right. His team (and on the last day JJ himself was working on the truck) did their best. Why this review - to appreciate JJ's helpfulness in pricing, showing flexibility reg rules, and just being understanding of a trucker's truck and wallet situation! Gives me the confidence to recommend this workshop to anyone in need.
Great job!!! My lights were out on my trailer during DOT blitz and they got us in and out in 2 hours. Ryan the tech did an amazing job!! I highly recommend them for your repairs.
The ONLY reason it's even 2 stars is because of Dan in the office. Horrible roadside call experience, very slow and rude! Sunday called for repair, and Monday service tech did not want to come out because of rain, I assume. 1030 a.m. monday, I'm still waiting for the guy to come out, and Dan had to find a new tech to come out with the part. It's expensive, frustrating, and long wait time. All and all, idk make up your when mind with this post.
Do not go to this workshop under any circumstances. They are very despotic and rude with their customers and offer extremely high prices. And if that were not enough, they put in parts that they claim are new, but they turn out to be used and in poor condition. They do not respond to the guarantees. The best recommendation is not to use this workshop.
Just to say, look for another option to fix your truck. These irresponsible people change the quote they give you for very high prices. I really don't recommend going through the same bad time I had at this place.
I used New England Truck Center to move my toolboxes from Concord NH to Exeter NH. The driver Jon Wall was awesome through the whole process. I have over 60k in tools as I’m a mechanic and my tools keep food in my son’s mouth and a roof over his head. Jon was very fast, professional, detailed and kind. I appreciate his expertise and smooth relocation of my tool boxes! Thank you so much! New England Truck Center will continue to receive my business/referrals.
I recently needed my Tesla electric car removed from my garage and transported to Peabody, MA for service. My car was locked and, without a functioning battery, I was unable to get inside of it. I called New England Truck Center today and they were here in about one hour. Their driver, Jon Wall, quickly and efficiently figured everything out and loaded it onto his car carrier and then delivered it to Tesla for repair. I tried several other local towing companies but they informed me that they did not deal with issues involving Tesla electric cars. Overall, New England Truck Center was prompt, efficient, and reasonably priced. I would recommend them, without reservation, to anyone facing a similar issue. (Will Ralph)
UPDATE 1/30/25 - The driver, Jon Wall, noticed that the dealership misplaced a part I provided for them to install which he subsequently found on the ground several days after delivering my vehicle. He took the initiative to pick it up and go out of his way and deliver it to my home. That's what I call "going the extra mile". Thanks for being such a conscientious employee, Jon. It was truly appreciated! (Will Ralph)
I am beyond disappointed with New England truck center.One of their own employees openly admitted that they’re told to do half-assed jobs because management doesn’t care about doing things the right way! Are you serious? How is this acceptable? It’s insulting to customers who are paying for quality and to the employees who clearly want to do better but are being held back by lazy, incompetent leadership.
This kind of attitude shows a complete lack of respect for both the workers and the people they serve. If this is how they operate, I’ll never recommend them or use their services again. JJ and Ryan should be fire if they don’t get their act together—this is unacceptable!
Me and my company would not be making business with this place
My son was involved in a head on MVA. David was prompt at picking up vehicle, very courteous upon pick up too. Then when we called to get the vehicle, he was kind and accommodating for the time we were available for pick up. David and Stacey promptly and efficiently gave the receipt for the Auto Insurance. They were able to quickly get that receipt to us via text or email. David helped soothe the worried nerves of a Mother by speaking calmly to me. I encourage all to us their services!!!!!
Today’s October 11, 2024 it’s a Friday and I was driving down 93 south getting on route 101 and one of these trucks hauling a piece of equipment heavy industrial equipment with flying down 93 going probably 80 miles an hour because I was going 73 and he flew by me in a blink of an eye. I don’t understand why these trucks feel the need to go that fast. All it takes is a second and an accident occurs and somebody can be killed what these companies don’t understand about that is beyond my understanding. Being in the Transporation business for 24 years, I see the accidents every single day. That big hauling something that heavy does not need to go that fast. All these trucks should be GPS.’d
We were traveling home from Essex Junction Vt. and our car broke down in Exeter NH. We called NETC to inquire about a tow to Westbrook Me (1 1/2 hours away). Dave was our hero - It was Sunday of Labor Day weekend so we weren't even sure that we would locate someone. He towed our vehicle safely and he was the most personable person, so nice and we even had some small world acquaintances which was interesting. Thank you NETC for helping us out and providing a great service.
Rick and Lori Robinson
I accidentally locked myself out of my car at the car wash and Exeter and the staff at New England Truck Center were kind enough to come over and help me get my car unlocked. I am so grateful for them. Great people and awesome service!
As always, the team at New England Truck Center took great care of us today. Waiting for a roadside service can be a pain sometimes while Penske tries to find a vendor. That's why when we're broken down in the New Hampshire area I tell them to just call New England Truck Center. They were able to source the fan belt we needed and get our truck rolling in about an hour and a half. Hopefully we don't need them too often, but I will always call them first when we do.
Misquoted / upcharged.
Told 520 for tech to arrive and perform min two hour work by David.
Tech showed up, worked one hour just diagnosing, and wanted to charge over $1000.
3% fee of total bill to use debit card.
Charge by hour for arrival and departure.
(One hour to me , one hour to leave) 450 total.
$225 hr with two hour minimum
$120 for mileage and tolls
$25 for shop and supplies.
Questioned price in regards to quote received and tech Don cussed me out complaining how he has been on the job for 12 hours, and if I don't pay now, he was gonna charge me another hour.
Avoid these guys, please. If you don't they will rob your money.
Don't realize if they have a new truck.
New trucks will take you the right place.
But their tongue isn't appropriate.
If you debate them, they will break or cut your wires.
Make sure them what time they are leaving from shops.
My driver was stopped by a state trooper 10/28/22 he was discharged out of service 10 hour with the wording that he does not believe that the driver will stand all this time.Officer that's why he called this towing service and the employee did not even tow the car with the trailer, but simply sat down at the wheel of the truck and drove himself to the parking lot and for the fact that the NETC employee "rode" on the truck, we paid $1236 !!!
I believe this is a fraudulent scheme by NETC and a local state trooper
Avoid this company!!! My 2012 Prius was towed 4 miles after an accident - Cost $973.00 to tow. I instructed the tow driver not to tow the vehicle. He said he had already hooked to the car. Charged $21 fuel charge; to disconnect battery & remove fluids $135; Storage fee $85 (vehicle was towed from their lot within 24 hrs) plus Administrative fee $95.
David the dispatcher said don't worry your insurance will pay for all of his. He was most concerned that I had full coverage insurance. I recommend never allowing this company to touch/tow your vehicle.
Thanks SO Much to the Team at New England Truck Center for your professionalism and “world-class” service. While on vacation at a local campground, the rear-tire lost the bead on our Class-A Motorhome and needed to be repaired prior to driving hundreds of miles to get home. Even though we didn’t have a pre-scheduled appointment, your team squeezed us in - that same day - to have the wheel pulled and tire bead reset safely & securely. You took great care of us while we were away from home…and, you did it at a VERY reasonable price! Many Thanks, once again.
Worst service I have ever gotten, especially from an agent, David from dispatch. The way he spoke to us (who is the second language speaker) was not ok. He was racist, rude, and was unacceptable. He was not helpful, and degrading to people whose language is not English primarily. We got into a car accident and needed to retrieve our IDs and important belongings but he would keep yelling and get frustrated when we tried to call and update and asked for the next steps because we weren’t sure what to do. Worst place you will ever be. Would not recommend to anyone because how discriminating we have felt. And would not even recommend this company to anyone to utilize. You would just get yelled at for being in a car accident.
Last night our tow was services by Jessie from New England truck center, from Boat US. We had a bearing issue where the wheel fell off our bass boat trailer and the boat and trailer were sitting in the road on the axel.
Jessie showed up right at the agreed 30 minute mark and knew exactly what to do in order to get the trailer and bass boat up onto the trailer quickly and correctly. He then brought the boat to our long driveway and backed it in and dropped it perfectly in place with no issues, no second tries. They were personable, great talent and awesome service. Thank you to New England Truck Center and a shout out to Jessie for great Saturday night service! Many thanks from our family to yours!
We were referred from our mechanic at another shop since he was too busy to meet our deadline. I explained the situation on the phone and they said they could get us in sooner to do the work. So I got on the schedule. Our mechanic called and spoke with the other mechanic at NETC to give him a rundown of what needed to be done. I also dropped off the itemized list ahead of time with them so they could be ready to actually do the work on the day we dropped it off. Not only did they instead do another inspection (which we didn't ask for and subsequently had to pay for) but wasted an entire day of our time by not doing any work. When we picked up, they gave us their list of things that needed to be done- as if we didn't already give them a list with the exact same things on it. So they didn't even look at the paperwork I dropped off ahead of time. Front desk woman was very rude on the phone, but okay in person.
Also idk what they did do, but all of our items on the inside were thrown about everywhere, even things that had been secured in cabinets. It looks like someone ransacked the place. Some of our items were even smashed and broken.
I was very surprised by not only how I was treated, but also the lack of respect shown to my time and the time of my mechanic who referred me. I will definitely be telling him not to refer any business to them in the future.
EDIT: in response to owner. I had no problem replacing the entire brake system. What I had a problem with was that I told you that was the issue from the beginning. It had already been diagnosed. You would have known that if you read the paperwork I brought in early and when I made the appointment. It's the rude behavior and poor communication that ultimately led me to make arrangements elsewhere not a lack of desiring complete safety.
These guys can build one hell of a truck. Any issues or concerns we have had have been addressed or corrected shortly thereafter. Great bunch of people up there very friendly and helpful.
Great people to deal with. The truck design went very simple. With the amount of custom work that went into the truck, I was amazed how easy they were to deal with. The paint work was excellent. A great crew at New England Truck Center. Service after the sale was spot on.
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