Under new ownership, they messed up twice changing my summer tires to the winter tires and gave me a really high estimate on some work I need done. I would stay clear until they either get their business straightened out or they go out of business 😕.
Update, although I only gave a 1 star rating, I need to bump up with 3 stars because they kept their word even after it took me almost a week to bring it back to get it corrected. Companies that try their best to make things right deserve to get acknowledged for that therefore I gave another 3 stars just for that.
Extremely disappointed!
Left down to lack of good communication and significant increase in pricing. We now have recently learned that two of the repairs they said they did was never done correct. Two jobs totalling over $3000 that now we need to have redone but with extra repairs due to the bad repair. Fyi ur cars are are both only a few years old!!
The team at Kezar is the best! Prompt, friendly, efficient, fair, and prices are reasonable. They have never tried to upsell me on anything and they always get the repair right the first time. Highly recommend these guys.
I've known Dave since the late 80's, great guy so we began bringing our vehicles to his shop in 2019 and experienced excellent service... until he sold to Auto Disaster Plus. I asked to have my tires rotated clockwise including the spare, but could tell by my TPMS they did not do as I requested. Convinced my mom to bring her Rav4 in for an oil change, then she notices an oil spot in her driveway. I crawled underneath (not an easy task with a Rav4) and saw oil dripping from the new filter. Tightened it by hand a quarter turn and finished with a filter wrench. (needed to drive back home to get one.) Wife brought her Jeep in for new tires. I noticed two days later 3 of her locking lug nuts were not seated tight, a full turn off. The 4th was about 4 turns from coming completely off. That was the final straw. Sorry guys, three strikes and your out. I hate to leave cause they're 5 minutes from my house, but am currently shopping for a new service facility.
My first time there and I will be back! They were flexible with scheduling and have reasonable pricing. Better than others I have checked out. They also ensured to put air in my tires that were low. Staff were super friendly as well. Highly recommend!
Simply amazing service and care. I cannot say enough about the knowledge and respect at Kezar in Chichester. I took my Cadillac to the original Banks Dealership (where I bought her and have always returned for service) as well as our family mechanic. Neither could tell me why my engine light was on. ONE HOUR at Kezar and they not only diagnosed the issue, but also repaired it and thoroughly explained it to me. I have already referred my daughter and friends to them. Save the stress and money…go straight to Kezar. Justin is the best!
We have been taking our cars to Kezar for years, even when they were working out of the barn off of Ricker Rd. Recently, I have taken 2 different cars to Kezar for basic maintenance routines. During both visits I experienced multiple concerning practices.
- I was overcharged for services ($100 to remove a heat shield).
- Quoted exorbitant prices for maintenance that was not needed ($4,600 for control arm replacements that were not at risk of failing).
- Ignored visible issues with the vehicle (oil pan plastic cover damaged) and dismissed my concerns regarding vehicle evaluation.
I was a long-term customer that would regularly recommend Kezar for car care and I will not be returning.
Was told that I need a few things like a ball joint and exhaust system that unfranchised in concord said was not necessary what so ever they said I might need the exhaust hanger that kezar didn’t give that an option I truly believe this company is dishonest and money hungry not to mention that the other parts I do need is so much more affordable at unfranchised auto care in concord charging me $1525.92 then kezar trying to charge me close to $7000
Good experience Josh was kind and helpful. I have always been treated with respect when I brought one of my cats here. Although I initially went there for a simple problem. They found more wrong and took the time to explain this to me. They are my car place !!
Thank you assessing my vehicle and addressing issues that were necessary and to be repaired. Justin was patient answering my questions, as well knowledgeable in recommended repairs. Thank you !
I use kezar for most of my car issues and maintenance. The staff are all super honest and their work is top notch. Every time I need their help, things are found and worked on in an extremely reasonable and timely manner. Very grateful for them!
Had great interaction with the staff today while getting my oil changed which I had an appointment for, and added my tire rotation/balance after walking in , no problem!
I’ll definitely be taking my car back for it’s recommended service!
I've found a new home for all my automotive repair needs. The shop we'd been using for decades lost many of its key staff; they were unable to diagnose a leaking shock that was causing a clunk when driving over bumps; and were bought out by one of the big names spreading all over N.H. like a virus.
The staff at Kezar are professional; courteous and competent. Highly recommend!
This was the third shop I took my car to. I had been trying to get my check engine light (in addition to a bunch of other lights) diagnosed for about a month, and Kezar diagnosed it within in a day, and had it fixed and ready to pick up in just two more days. I couldn’t be more thrilled! Highly highly recommend this shop, especially if you have a Subaru!
I moved to the area about two years ago and have been looking for a reputable repair shop. My search is over after receiving top notch service from Joshua and his crew. They went above and beyond to help me out and I recommend them to anyone looking for a great repair shop.
Kezar Automotive was able to take our stranded RV into their shop and have it back on the road in just a couple days. Josh at the front desk kept us informed of everything as the work progressed. Quick, efficient and professional service.
After moving to the area I tried Kezar Automotive based on my father's recommendation. I was very pleased with the service. The garage was neat and everyone that I interacted with was very personable. I appreciated how they kept me informed about the work being done and it was done in a very timely manner. I will absolutely be using Their services again in the future.
Amazing service from the first phone call, to picking up my vehicle. Did all the work with my less than stellar aftermarket warranty company. Got the repairs almost completely covered. couldn't be happier. Bunch of great guys and gave me a loaner free of charge. They will be getting a Christmas card!!
Was my 1st time going here, but it will not be my last. I had new tires, oil change and an alignment performed on my Honda and because it was a time consuming job, I was given a loaner car. The staff members were awesome and showed me pictures of everything they did, with clear and understandable explanation- that, for me, sold me on making them my new go to place for all of my auto needs! ❤️
Had my 1st appt. at Kezar this wk. Although I'm unable to have the repairs done on my '94 Hilux at this time, I appreciated the staff's (Ernie, Al, & Josh) honesty, assessment, & patient explanation of the situation).
I try to avoid writing negative reviews for local businesses, but I feel compelled to share our experience with Kezar. When we brought our car in, we were already in a vulnerable position. Our trusted mechanic had informed us that the car wouldn't pass inspection. Kezar then told us we needed to replace both the upper and lower catalytic converters as well as both O2 sensors. On top of that, they recommended replacing the serpentine belt, timing belt, and various other parts, bringing the total estimate to nearly $7,000.
We declined all the additional repairs and chose to address only the emissions issues. Even so, Kezar charged us $5,000 for the work. Despite repeatedly inquiring about the car's oil consumption—an issue they claimed caused the catalytic converters to fail—our concerns were ignored.
Fast forward to today: we took the car to a dealership, where we learned that the oil issue was caused by faulty gaskets. Additionally, only the forward catalytic converter needed replacement, along with one O2 sensor.
We had a similar experience with my daughter's car at Kezar, leading us to feel that their priority is inflating costs rather than providing honest and reliable service.
This is the best experience I’ve ever had at an auto shop! Everyone was so nice and I felt very comfortable that they were being honest about the work needed. I live 40 minutes away but I will bring my Subaru here anytime I need work.
We love Kezar! We have used them for many years with different vehicles and their prices are always unbeatable with top notch service to match.
Most recently, we were told by a local break care chain in concord that we needed a complete break job. We wanted a second opinion so we took our van to Kezar’s and they were able to accurately diagnose the problem (which was not what the other company said) and it cost us less than half of what we were quoted from the other place! The team at Kezar completely fixed our problem and we’ve had no issues since.
Thanks to everyone who works at Kezar to make it such a trustworthy & affordable shop.
I needed to change my engine oil while driving a long way on highways and the customer service representative of Kezar Automotive readily helped me while I didn’t have appointment. Excellent customer service and willingness to help while urgent situation. Thanks.
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