What clients say about BC Auto in Peterborough Township (NH)
Easily the best auto shop I've ever been to. Just can't say enough about the friendly and professional nature of these guys, truly above and beyond what you would come to expect from a town like ours.
Took my wife’s car for a state inspection. Gene was attentive to details and helpful in working around my hectic schedule. He proactively let me know about something on my vehicle that would not pass inspection if I were to bring it to him when it’s due. Helpful to know I’ll need to take care of the feature ahead of time.
I took my car in for an inspection as I just moved here and registered car a few days ago. I’ve never been treated so poorly! Both the mechanic and other guy who I think was owner were so rude! I was told my car wasnt passing inspection because I needed new front tires. I asked to see what they were talking about because I just had an inspection done a month ago in Florida and all 4 tires were rated 7/10. Older guy said, “well this isn’t Florida”. They pulled car out and older guy said he couldn’t see what mechanic was talking about. Then mechanic came out and said I need all 4 new tires!!! Older guy spoke so rudely to me and cut me off every time I tried to speak. Finally he gave me back my registration and said “here’s your registration, I’m not charging you.” I took it and left!
This was my third and last time using BC Auto for my vehicle (plus 3 visits for my wife’s vehicle). I took my vehicle in this morning for an inspection, oil change, and tire rotation which they were immediately able to get started on.
Within the first 10 minutes, one of the mechanics became irrationally angry and was yelling about how much he hated Volkswagen and my vehicle specifically. I became concerned that he might take the anger and frustration out on my vehicle so I moved from the waiting room to the counter in the garage to watch.
During that time he called out that my yellow fog lamps would not pass inspection. I respectfully challenged that position noting that they had passed it last year with no issue. Gene looked up the statute and confirmed that it actually wasn’t against the law in NH to have yellow fog lamps.
A while later, Gene was in the office and I let him know that I was going to be leaving and would come back in a while to pick up my vehicle when it was done. At this time, I also politely addressed the other mechanic’s behavior with Gene. Gene quickly dismissed his behavior saying “that’s just the way he is” and then scolded me for standing out in the shop watching them earlier because “they aren’t animals in a zoo.” I only went to watch after his employee was acting completely unhinged and I became concerned.
I picked up my vehicle and everything seems to be fine. The price for the work was fair. However, we likely won’t be back after today’s experience.
Gene listens well, and explains well. He took my car in on short notice, when I was traveling in the area. I'm grateful to him for doing the work that needed to be done to get me back home!
I go there for my car care and inspections. Great, timely service. Explains things. Reasonable prices. And nice people. Doesn't get much better than that!
I can't thank BC Auto enough for an emergency repair they completed so quickly that I was back on the road in less than 3 hours. I recommend them highly for excellent service and integrity.
One of the most valuable commodities in the world today is a good mechanic. A mechanic who is upfront and honest with you, and doesn't ambush you with an unpleasant surprise when you get the bill.
Gene at BC Auto is such a mechanic. He is kind and personable, but most importantly he is straightforward and will take the time to explain what needs to be done. When I need work done in the future I won't hesitate to call.
They are excellent! We used this repair shop when I lived in Peterborough and now my brother and I both periodically drive up from CT to have our cars repaired here because they are honest, have fair prices and the repairs last!
Honest men, fair prices, great service. Polite and true to their word. Being a female, this means a lot. These are not the type of men who take advantage of unknowing woman.
I love this shop. Honest, professional, efficient and friendly.
Today I had an aftermarket exhaust put on my car. They had it done in about 45 minutes and even took the time to put the stock exhaust in the box the other one came in and back into my car.
I've only been here a couple times now, but I can't say enough good things. They've taken good care of me and my family.
It's always a challenge to find an auto mechanic you can trust. If you're in the area and need something taken care of, look no further. I've been taking several cars to these guys for years and have always had great, reliable, fairly-priced service.
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