What clients say about NAPA Auto Parts - SANEL AUTO PARTS - LINCOLN, NH in Lincoln Township (NH)
My heat shield fell off my Jeep and the floor was too hot for anyone to put their feet on it especially the dog. While the shop didn't have anything in stock to help me out until I got home in MA the guy behind the counter helped me figure out a half solution and gave me a thick mat that helped tremendously. Staff at the store is amazing. Five stars.
Well, I understand it's the only parts store in a Vacation town. But my experience was just awful. Portly fellow with long hair behind counter. I needed brake fluid and he did point it out. So I start explaining my issue/worry. Now, there is no one in there. And I'm not expecting him to give me advice or anything. But he acted as if I hadn't said anything. And I wasn't holding up the transaction at all, just talking about my car issue as I'm in a part store. During giving the money it would have been when he should have at least said "well that's unfortunate, hope the fluid helps". That's all I'm asking. But no, completely ignored me and asked if I wanted a receipt and said good bye. Sorry Bro, but you work at a parts store. If you can't shoot the breeze even for a second on car problems maybe you're more cut out of a convenience store. I'm sorry, that was pathetic. I'd give him zero stats if I could
was there today, I am up for a weeks vacation on my motorcycle. my battery was totally dead. The manager waited on me. he was amazing a gentleman. His customer service was impeccable. and personality just added to the experience. old time service that just does not exist anymore. I highly recommend
I prayed and ask God to watch over my family as we traveled. Ended up with stuck rear breaks i called Napa in Lincoln nh and ordered breaks and a rotor. Problem still persisted. I need a caliper bracket and decided to call again and was told they didn't have the rear passenger bracket. That day we were heading back to Connecticut. As I jumped on the highway with frozen breaks Napa calls me back and says they can make the opposite side work told me me to come in and they will have it ready. I probably won't have made it home that day if I didn't receive a call back. They understood my problem and came up with a solution and they called me back. You guys are amazing people me and my family thank you guys with are hearts. I'll give 10 stars if possible
Great service with a smile. Friendly and helpful as can be. Thanks for the help on the battery test yesterday. The gentleman who helped couldn’t have been nicer.
Usually dont have the part in stock but for some strange reason they will always have 4 or 4 in stock in Plymouth or Littleton nh store been like this for over 10years now
Joe and his guys go that extra mile to find what you need. There are times when the just don't have the part and will say so. (got one of those Pinzgauers and if they can find a part I go to another out of state source). Local support of every repair shop in town. The place to start when you need automotive.
Joe, the store manager was beyond helpful! I went to Mobil next door looking for help filling air in my tires, they told me to go next door to Napa. Joe quickly realized I had a nail stuck in my tire and helped me out a patch in, free of charge. He was super helpful and patient! Definitely recommend going here for all your auto parts.
This is definitely a small town auto parts store that wears a national brand's jacket. These dudes were so cool and helpful. My coolant expansion tank cracked while I was on vacation and they were more than accomodating.
Thank you!!! Joe was so incredibly helpful when our tire blew on the backroads. Our rental car company couldn't help us and Joe found us a tire at VIP AUTO and saved our last day of vacation. Not only that - we saw how he helped other customers who came in with their car troubles finding them solutions efficiently. Helpfulness like this is amazing and I would recommend NAPA Auto Parts to everyone.
They helped me install two headlights before it got dark so I wouldn't be stranded. Note that the Google address is currently wrong, they are actually at 83 Main St. in Lincoln. I think this site was recently bought and the sign wasn't even up yet. I would have missed it if my passenger hadn't seen it.
