What clients say about Mascoma Auto Inc in Canaan Township (NH)
I was new to the area and needed a mechanic to swap a blown motor. I brought it to Mascoma Auto because they were able to get me right in, and it seemed like a good place to go. Other shops around were booked and couldn't schedule me in for several weeks. Unfortunately, they ended up putting in the wrong engine. I had to bring it back to get the proper engine installed. Yet, they seemed annoyed at ME because of THEIR mistake. They finally fixed the issue, but the lack of customer service and below average competence of the mechanic were so bad I never went back. They also charge a 100% upcharge on parts (if the part costs them $100, they will charge $200 to the customer). Unbelievable. I found another local auto shop that actually cares about customers and doesn't screw them over.
We Purchased a Toyota Tacoma yesterday. Before I got home, we discovered the steering is very loose, the radiator has leaks that were attempted to be hidden with a silver liquid to plug the leaks, and very bad, unsafe brakes. Yes this is after test driving it, 2 days before.
Mascoma is a great place to purchase a vehicle, their people are polite and professional.For a small dealership they have a extensive inventory and they will help you find something that your comfortable in and with Financially! If they don’t have what you’re looking for they will find it.
I had a great experience with Mascoma Auto. I bought a 2020 used GMC truck at a fair price and the service was very good. I appreciate a small business like this trying to make a living and do right by people. Shout out to Li for his great work.
The gentleman who aligned my truck tires did a thoroughly professional job at Mascoma Auto. I am very pleased with the quality of his work. This truck tracks better than ever. Thanks!
We are full time RV’ers and staying an RV park in East Thetford VT. On our way to visit some local sites our “check engine” light came on. We stopped at the closest auto store to have the code checked. They also gave a list of some local shops the might be able to fix the car but did recommend Mascoma Auto. We were in and out very quickly once they found the part. Just EXCELLENT service !!!!! Highly recommend them !!
Nothing but a run around and never even a phone call back after I did all the paperwork and gave them all proofs needed. So don't let them fool you " they don't finance everyone!"
Seemed nice enough. Called about possibly financing a vehicle, he asked if he could run my credit to see what they could do, I said sure, within 24 hours I had 17 new hard inquiries on my credit which is extremely excessive. Asked them to please discard my application and stop excessively running my credit, went with another dealer that knew it’s lenders and my approval odds, ran my credit once and had me in a really nice new car within a day.
I have purchased 2 cars from Mascoma Auto and both times had great customer service. All the staff I encountered was professional, helpful and kind. Will do business again when I’m ready for another car! Thank you!
Doing business was simple. The car was within our price range and the payments too. They had us jump through a few more hoops than we were looking for but it still went smooth. The sales man wasn't pushy. He was helpful though. We may be repeat customers. Depends hasnt been 30 days yet and are already havin issues since 4 days in. The only problem we had was the check engine light coming on 4 days after we brought it home. Went and brought it back up and they did something with the gas cap. It came on four days later with a change oil dinging now too. Waited a week to get a loner and get it fixed. Haven't had it a month yet. We did everything they requested to get the car, a trade in and cash. It's worth a look into if you need a used car without a bunch of hassle, but have a mechanic check it out for you if you can. We couldn't and are now dealing with that problem. I'll update this post later and let you know what happens in a few months.
Had such an awesome experience here! Kevin was awesome took care of us, explained everything to my significant other, who was a first time buyer. They even kept the car, just for a day extra to make sure everything was set and cleaned! They were amazing would recommend this place to anyone👍
Had a minor issue, don’t know anything about cars so I brought it here, they were very nice and had a cute dog and didn’t charge me anything since it was such a simple & quick thing. I am happy and will come back in future :)
Went to look at a used truck to find they took the perfect angles to hide the fact the outer bed walls were completely detached. Just frustrated that I wasted my time.
Excellent service with good quality and pricing. The sales staff don't push, and they have a very friendly environment. Fairly laid back, but quick to solve problems.
Great place to take your car for something as simple as an oil change or as complex as an engine problem. They are honest and very reasonably priced. Also, the people who work there are clearly passionate about cars and very friendly. Would 100% recommend.
I just bought a truck here, best experience I ever had . Nice truck,they had the truckready when they said, I attived , the plate was on the truck, the paperwork was ready, I signed and left
Diligent, knowledgeable, polite, and genuinely kind folks who go out if their way to help you, no matter what!
They will truly earn your repeat business. Worth a travel if you're not close by! :-)
So happy i got to meet all of the people at Mascoma Auto! Kirk Hershey, Gina hershey, Chris Bagalio, Kevin Paul! My wife and i have purchased three vehicles from Mascoma Auto and recently my mother in law also purchased her new car from Mascoma Auto, and most recently, my daughter needed service to her vehicle badly and even though having not purchased that vehicle from Mascoma Auto, they picked the car up where it had broke down and took the vehicle in and repaired it for her at a very decent price! I have the highest recomendations for anyone in need of a new vehicle that you go to Mascoma Auto, and they have great customer service and much, much, more! Thanks Mascoma Auto!
I would like to thank Chris and the owner of Masocam Valley Auto. I bought a truck from them a year ago with only 4000 mile and love it. I just had what I thought was warranty work that turned out to not be covered. The truck had been in an accident and not fix right. Masocoma Valley Auto did not know this when they sold it to me. They took care of getting the original owner to pay for every thing. With out there help I do not know what I would have done.
THank You So Much
Roberta
Transfer Station Rd, Canaan, NHRecycling center
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