What clients say about J & J Autobody in Troy Township (NH)
I purchased Volkswagen parts through Facebook Marketplace from Alex Clough and Tyler Lundstrom and paid in full. After weeks of follow-up messages asking for shipping information or an update, I have received nothing. The parts were never shipped, my messages have gone unanswered, and I have not been refunded.
This has been extremely frustrating and unprofessional. Based on my experience, I would strongly advise others to be cautious and confirm details before sending payment. I would stay away from doing business here if they hire people like this
Alex Clough and Tyler Lundstrom took payment from me through Facebook Marketplace for Volkswagen parts and then vanished. Weeks later, I have received nothing. No parts, no shipping update, no response, and no refund.
This wasn’t a delay or a mix-up. They took the money and ignored every attempt to contact them.
Save yourself the headache and keep your wallet closed. Based on my experience, you are taking a serious risk trusting these people.
I was looking at a home for sale so I drove around back to get a better look I got stuck in the sand and mud I was freaking out called AAA the couldn't get to me for about 2 hrs this guy called cowboy 🤠 called me I sent him some pics he showed me how to turn off the acid control and got me out thank God for cowboy 🤠 you saved me such a major headache thanks buddy when I need body service I will call you guys !
Had to get my car towed due to a misfiring engine, and had the great pleasure of being picked up by Dylan, who was super pleasant and great to talk to during a not so great situation. He said to mention his work name is Cowboy!
We had to be towed and it ended up be around 2am and J and J auto body was there great driver and great owner! They are a company to call when in need of help!
Absolutely abismal customer service, Ford assigned them to tow my disabled $90k truck. After two hours waiting, I call J&J to see where the truck is. The woman calls the truck driver, and then comes back to tell me “oh the truck driver is declining that call”. Just talked to Ford, and J&J verbally accepted the call and confirmed the name of the employee who accepted the tow.
Don’t use them, their auto body work is probably sub par anyways.
J & J went above and beyond to help me out with my extended warranty when the dealerships wouldn't. They fixed the issue of my truck not starting after a false diag from the Toyota dealership. AND even went as far as to calling the dealership to help me get my money back. AMAZING!!
I also got my truck back the following day, when the dealerships said 2 to 6 weeks! Just such amazing service! They actually want to help people and not take advantage! We need more auto repair shops like this. 100% recommended!
Not but an hour ago, Dylan towed my husband's vehicle to our mechanic. The timing was spot on and service was excellent- couldn't have asked for better help during this stressful situation. He was professional, funny, and upbeat. I surely appreciated the interaction and assistance. Many thanks!
2 stars because this is partially AAA'S fault. I had been dealing with AAA since 5 pm the day before, long story short J&J called at 1030pm stating they had got the call. Speaking with the driver, and having done the job personally, instead of bringing a vehicle to the closed shop at night in the rain, we agreed to a 630am pick up so it could be in first thing as agreed upon between myself and the shop. 630-700am rolls around...no truck. I call the driver back and his phone is off. I call J&J, the woman who answered was very helpful, the truck arrived around 730am. When he left, and before I could get his attention, I noticed my truck secured with 2 straps very loose on the flat bed deck. Not impressed, or pleased with my experiance at all!
J and J auto were called 3 times this week twice for me and once for my daughter with AAA calls. A great group of people from customer service to trouble shooting! Each time we were met with smiling happy humans which left us smiling happy humans. They just made the turmoil of car trouble a bit easier. Thanks guys and gal in the office.
I end up needing them to tow or pull a vehicle or tractor out of a ditch or field around once a year. They are always the best price and customer oriented. If the weather is bad, they are out helping people out and super busy
The driver was prompt, professional and kind. He wasn't familiar with the area bridges and appreciated some townie directions. Arrived a bit earlier than expected and was safe and efficient. Followed all protocol.
If I could give a negative star, I would!!!
This company towed my mother's truck and when I contacted them and explained the situation (she is mentally Ill and currently hospitalized) ... not only were they EXTREMELY rude. But they would not let me search her truck for her medications. Nevermind any thing of sentimental value that she had in there. :/
This company is not kind or compassionate. I DO NOT RECCOMEND.
They were dispatched by Geico for roadside assistance, overall everyone but the tow driver were amazing. The tow driver was not very customer orientated and was rude/ignorant while on the phone as well as in person as he was assisting me with my vehicle, which is the reason why they are only receiving 3 stars from me. Understandably they were busy due to the weather conditions so the wait time was about 1 hour and 45 minutes which is good considering the conditions the roads were in.
