As a small time home owner I try to do my part in recycling Earth's metals. And to get a couple bucks for my trouble is bonus. I've been to 3 other recycling places in town and treated like a second class cites for only having less than a 100 lbs, but not at Sims. Sims was glade to recueve my business. Having pre separate my metals makes the experience better for both of us. They ensure I get the best return by ensuring my metals fulfill the correct description. They educate me on how to further my return by taking my prep work to the next level*. I endorse Sims as the place to recycle your unwanted metal products. Whether it's 1 bag of aluminum cans, or truck load. They're kind, patient, and know there metals. For the best service, do your separation and prepping at home for not only the speedy service and the
The workers here are not friendly, at least to us. I went to recycle aluminum cans recently for the first time, and while the man outside was fine, the woman inside was extremely rude. Without any explanation, she took my photo using their ceiling camera. When I asked why, she coldly said it was “for criminal reasons” and claimed police visit weekly for stolen goods. Even implying that one can I brought in could be stolen. That response was unnecessary and disrespectful. I understand they have security procedures but be polite! A little kindness and communication go a long way. Also, learn to smile. That lady is probably miserable to be around!
The gentleman that took my brass recycles was so nice and professional. Sims gave me the best price for my scraps. I will be a life long customer at Sims. Thank you, Sims for your courtesy and professionalism.
Sims pays better than anyone in the Reno/Sparks area. Always my first choice. They work with you on pricing if you have odd combos, etc. Stsrt using them for your recycling needs. You wont regret it, i ptomise you
They close at 430 I got there at 4:05 they refuse to check me and said they were closed after driving 30 mi to recycle enough to get gas to go to work I ran out of gas right out of their parking lot I would not recommend going there I would go somewhere else
Sims customer service tops all other local yards!! The employees are friendly and informative, and prices are as good as they get. Ian and the girls up front are AWESOME!! I love this place!
Their business model is about their employees being able to get home on time and so when you show up there 30 minutes before they’re closing, if they feel that they’re not gonna be able to get home on time they will send you away… So don’t believe that they actually close at 4:15. There are other options in Reno since they’re not really that hungry for business
The Gentlemen that weigh your Scrap are honest polite and VERY helpful. The Lady's in the Office super nice. I think they changed management because 4 yrs ago it was not like this Great Employees....
Best I have ever seen this place! Organized and clean! You can tell the new lady runs a tight ship. Fast service no lines both times I have been there this month! It had been a few years since my last visit. Thousand times better than the other places in town for sure!
I would give this a zero if I could. Rude staff and no guidance for first timers at all. They have put me off recycling entirely, and in future, all my aluminum cans go in the garbage. I waited for over an hour for someone to assist me, during which time 3 other people arrived, all of whom she assisted first because the woman in the front office didn't bother to tell me that I was supposed to DRIVE around the back, not walk. VERY condescending and rude. Will NEVER go back, there or to any other recycling center.
Because I caught them cheating out of a pound the said I'm not allowed back there anymore because I complain to much...This ain't the first time this place is ridiculous because you tell them their scales are off, and because they cheat people and the ones that call them on their bull you get kicked out of the place ..thays not a good way to do business at all.
I haven't been in a while but I've had good experiences with the place. The guys are fair to work with and friendly enough. Just focus on what your there for and your experience should be fine.
Poor customer service to say the least!!!! Employees all have an attitude tword the custermers. The lady in the office is rude as they come . I would strongly advise using a different scrapping company.
This business is not trustworthy. I am an out of town contractor and dealt with a buyer named Matt who provided quotations to purchase scrap metal. When I received the final settlement in the mail, Sims paid roughly half of the price they quoted. I have since given them an opportunity to right the wrong and they have done nothing. CHOOSE ANY OTHER SCRAP YARD BEFORE CALLING SIMS!!
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