This rating is based on customer reviews, inventory size, pricing, and service quality
NAPA Auto Parts - Dan's Auto Parts in Chinook, MT earns a strong 94/100. Reviews praise exceptionally friendly, knowledgeable staff, prompt help, and customer service that goes the extra mile—even diagnosing fixes when a part isn’t in stock. Inventory is generally solid and many find what they need, though selection isn’t perfect. One standout negative: a battery return policy/value complaint tied to premature failure and refusal to exchange. Pricing feedback is otherwise sparse. Little data on yard/store organization or wait times. Overall: highly rated, small‑town reliability with rare policy frustrations.
Sending a huge thank you to the team at this Napa Auto Parts! Dan, Shawn and Lynn Friede really helped us with a problem we were having with a fitting for towing our car behind our motorcoach. They didn't have the part, but took the time to investigate and then fix the part that was broken.<br><br>I'd say this was above and beyond service!!! And they didn't charge anything and tried to turn down a gratuity. We left it anyways.<br><br>Thank you!!!
Normally great, but wouldn't accept a return on a brand new unused battery with a receipt. I feel a bit cheated. Last Napa battery I used in that same vehicle left me stranded on the road 16 times. It was new and the exact same kind as the much cheaper Wal-Mart brand I replaced it with that never once let me down. Years later I now need a new one and am stuck with something I won't use just because I had to send someone to get me a new battery and I told him not to buy Napa brand but they talked him into it and refuse to exchange it.<br>Update... The battery he wouldn't return died in less than 4 months.
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