I wasn't sure this St. Louis area store would honor a lifetime battery warranty I purchased in Denver in 2021. The lovely employee agreed without hesitation, replaced the battery in the key fob for me without being asked and showed me how to open the fob so I can replace it for myself in the future if needed. The young men working at the store treated this 60+ YO woman with courtesy and respect and exceeded my already-high expectations based on prior good experiences with Batteries Plus. Count me as a loyal customer!
The first experience was fine but the exact same problem returned 2 months later. Did not honor warrantee, pretty dismissive attitude taken towards us and told me I must have dropped it. I didn't. Bummer.
Exceptional customer service from James. He had about 5 customers walking in at once as he was working on the battery in my car and incredible how he handled it all. Great service. Will come back for any service. Thank you
Car battery on 2013 VW died. Called autozone on Big Bend and was told, “I can sell you the battery but can’t install it due to all VWs having to have the computer reset.” All my arguments about the age of the car and it not needing the reset fell on deaf ears. Called Batteries Plus and they said, “No problem, come on by!”
Price was the same and install was free. But customer service was amazing! Super friendly and efficient!
Everybody was great there. Very professional fixed my phone screen for a Tmobile warranty. Set-up a time to have it fixed and it was done in 20 min after my set up time. wow. Couldn't of had a better experience. Jeff also filled me in on some of the many battery charging systems they have for my boat, utv etc. Was a great experience. Thanks and keep up the great work.
They had the replacement battery we needed in stock for our LiftMaster garage door opener, discounted by ordering online, the young man knew exactly where my order was when I arrived to pick it up, he was also helpful with lightbulbs. Super easy, super nice…overall great experience.
BEST customer service!!! During this recent snowstorm my car battery was dead in my garage. Batteries Plus in Webster Groves came to my home within 30 minutes and installed the battery for NO ADDITIONAL CHARGE. I was only charged for the battery plus tax. Two employees came and one was the owner.
I will always use them for my battery needs.
I needed a 12v marine deep cycle battery and most of the usual suspects didn’t have it in stock. The big box stores were telling me 10 days for delivery/pickup but they were less expensive. Batteries Plus had the exact model I needed in store and with a trusted name, Duracell. It was worth the extra money to buy local and get peace of mind today! Before I left Jeff told me he would put my old battery on his store charger and if it came back to life I could come get it for a “backup-backup.” That’s good customer service.
I had to make a claim through insurance on my phone. Batteries Plus was the store provided to me. They were extremely helpful, responsive, polite and fixed my phone immediately! It was nice to get human contact to resolve my issue!
I came in for a replacement battery for my car fob. The associate replaced the battery - it didn’t work. He dismantled the fob and cleaned it - WALLA working!!! He could have sold me a costly new fob instead of fixing it and I would have been none the wiser. .I appreciate honest businesses.
I needed a key & fob. The dealer was expensive; everyone said I could give BP a shot instead of trying to program it on my own, which I now wish I'd done instead. BP did say over the phone that my car was supported. They DIDN'T say how much it cost, nor that it would be a week before I'd get the parts, until I drove all the way out there. Unwisely I thought I should give them a shot anyway; they said they'd waive the key fee since the fob was so expensive. I never got a call from them afterwards (they did have my correct number)–I had to check back to see when I should be in. After I drove back over & they programmed it, they surprised me by unapologetically saying they never ordered the key! SO I had to wait another week (again, they didn't let me know when it came in, I had to check). 3 visits. No communication. Feeling ripped off; wish I'd attempted DIY I guess. Going with BP is one of the poorest decisions I've made lately for sure.
i got my iphone screen fixed april 26th bc the phone screen was cracked. they did a good job, with the job & it was like $160 after tax, it wasn’t too bad imo. however, for some odd reason the phone screen kept going completely black but the phone screen was still lit. i was able to correct it until one day it just got stuck like that. so on may 11th, i took it back and the man upfront was nice and respectful and mentioned that thats been an issue with the iphone screens and just replaced it. now, june 11th, my phone screen still does the same exact thing. it even got stuck on the all black lit up screen however after 5 mins of pressing my power button, i was able to get it back to normal. im sure my screen will definitely get stuck all black again. theyre sweet people and they were very helpful and professional to me but i don’t like the fact that my phone screen is still having issues.
I went there today 6-6-2024 at around 5pm to see if I could get my MacBook screen fixed. I been there before and got help replacing my keyboard. Which turned out great was great. But today I encountered so rude employees, who made it seem like I was asking a outrageous question if they would be able to fix my screen. Humiliating experience never going back.
Batteries Plus, you have my business for life, came through with a battery that my normal auto shop didn’t have and installed it, despite my battery being in a difficult location in my car. Good price and great service, two things are almost never together anymore. THANK YOU!
I just had my screen replaced on my Google pixel 7 pro. They were quick to get me an estimate via email and immediately got the part in the next day. I've also had them replace a battery in myself phone so I did not have to upgrade. Everyone here is friendly, efficient, and competent. I highly recommend this location.
Their prices are also competitive. My husband needed a backup battery for his computer, and they were $10 cheaper than the battery on Amazon. I could just go pick it up that night and he had it for use. Not only did we save money, but we supported local.
These stores will not refund or exchange items bought at a different Batteries Plus location. They are all independently owned and do not support one another. If you buy something here and it is not right, (they sold me the wrong item eve though I provided the correct part number) you are stuck with the item or have to take it back to the original store.
They were friendly and did their best, but phone will never be the same. Went in for battery replacement, they broke the screen and ordered a replacement overnight. Next day picked it up and speaker phone didn't work. They took it apart and couldn't fix but said would research and get back to me. Offered a refund for the battery. Got to my car and one of the buttons no longer functions. Giving up and buying a new phone 😞
Went in asking about a screen protector for my S10e as I couldn't find a good replacement anywhere for my old one that broke. They didn't have any in store but ordered one for me. A few hours later I got a call saying they had the screen protector and were ready for me to come in. They also put the screen protector on for me and it fits perfectly. Overall it was a very easy process to get what I needed.
Recently my girlfriend and I brought our Samsung J3 and Motorola G6 Play smart phones to this store for a battery replacement. Gage and Peter provided great customer service and outstanding technical expertise making our experience outstanding. They serve with integrity, which separates this store from all others we have encountered. We were thrilled to find such a great place and will continue to have confidence in taking our phones to this store for all future service. We highly recommend these guys for anyone in search of a quality place. Thanks so much.
I always receive fast and friendly service in your store. You always have the batteries that I need in stock. I was recently in your store to get my cell phone battery replaced. I was in and out within 10 minutes. Over the years, you have also replaced my car key battery fob and my watch battery. Keep up the good work!
Very excellent and organized store. If you need a weird battery or a bulb you can usually walk right in and it'll be in stock. If it's not in stock almost every time they can get it for you. Tonight I purchased a flashlight one of the 3,000 lumen models. The person working was extremely nice and courteous. This is my first time at this location and the other Batteries Plus Bulbs have always been great as well.
Older male clerk waited on me, replacing the battery in my car fob. He spoke condescendingly & with an impatient tone.
Wonder: is he like this with all customers?
Or just with women? Won't let him wait on me again.
Luckily his younger male coworker checked me out. He was friendly & pleasant.
My third Auto/Marine battery purchase from Batteries Plus Bulbs. As always, Competitive Prices, Huge Selection, Excellent Service. I ordered a non stock Deep Cycle AGM battery with lead time about a week out. My need wasn't immediate so a non issue, overall a great experience.
Would not recommend it!! To much wrong to type about it, I will save my time!! Other locations are fine. I needed a certain battery fast and they had it, the store must have changed owners or got better help because the two young men working were courteous and very helpful. This place is trying to get better. I might have to go back.
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