Great job Custom Towing & Recovery! 5 stars for Jeremy! He took the guesswork out of a breakdown by being super communicative about his ETA and location. He’s professional, kind, and efficient. I can’t recommend him highly enough!
This company provided exceptional service. As an out-of-town visitor, my truck experienced a breakdown. Upon contacting them, they made every effort to assist me. Although my F800 work truck exceeded their towing capacity, they went above and beyond to help me get back on the road. This included providing hotel recommendations, transporting me to the hotel, and later, replacing a part roadside in challenging weather conditions. Furthermore, they ensured I received a favorable arrangement with another towing company to transport my vehicle to a mechanic. Should I require roadside assistance again in this city, I would not hesitate to contact them. Their support was invaluable during a difficult situation.
The driver Joe who came out and helped tow our vehicle after we hit a deer was very helpful. And the dispatcher who we communicated with afterwards provided us with the answers to the questions we had. I would highly recommend, prompt and helped make a stressful situation not so bad.
This company was a life saver. I had a tire blow at 1030 at night in Hannibal. The tech, Joe, was there shortly after I called and gave me a lead on where best place to get a tire was after he put my donut on. Their dispatcher gave me the name of hotels that I could take my dog to.
Very pleased with quick response and tow service. Broken down vehicles are never fun and always stressful. They took a lot of stress and logistical issues out of the way. I will call them again if I ever need their assistance.
I am so thankful for this business and their customer service and their quality of work, they helped me in a very stressful time of need and were very accommodating, they were super affordable and so easy to work with! I highly recommend their business to anyone needing anything towed, always remember to request Custom Towing! Andy and Deborah are great people, thanks so much! I appreciate you both!
Chris was very professional and did an excellent job loading my truck up in the pitch black pouring rain night. I highly recommend him and Custom Towing & Recovery.
The rates were priced much lower than I expected. Very friendly and helped me as this was my first time needing a tow. They walked me through every step. I highly recommend Custom Towing & Recovery, LLC.
I can't remember the operator's name but he was the most pleasant guy. The office worked with me as far as timing goes because I broke down pulling into the hospital for a doctor's appointment so I didn't know the timing on when I could be down there to get the tow. They made breaking down a less stressful experience.
Excellent to work with. Very friendly staff. Professional and did everything I asked. Pricing for job was excellent also. Will definitely work with again!
Great tow service. They got me were i needed to be right when I needed to be there. The driver was great and accommodating.the communication was excellent I highly recommend
I have NEVER had anything but GREAT service from this company!!! They handled my vehicle with care, the rates were fair, and the service was top-notch!! I highly recommend Custom Towing to anyone in need of reliable and courteous towing services. Thank you for your excellent work!
I found myself stranded in the area but not for long. Debbie was very kind and helpful and Noah the driver very respectful. I highly recommend them.
Yes! Colt. But he was a salvation for me.
My car broke down and my insurance company contacted custom towing and recovery. Even with them being a little over an hour away they were there as quickly as they could be. Driver was able to get me and my car home safely. My driver was really nice had my car loaded and unloaded super fast.
This company is the best! Not a phone call missed no matter what time of day they will always come through! I will not call anyone else besides them! They are a great service and great people!! By far the best towing company around!! Much rather walk then use anyone else!
Best place around if you find yourself needing a tow. Employees were great at assisting me with my situation. The operator was very understanding and helpful at getting someone to me quickly. The price of service was extremely affordable compared to anyone around. Highly recommend this tow company.
Unfortunately I have had to use their services twice within the last month. And I honestly don't have anything bad to say about these lovely people. I got a different driver both times and both drivers were very professional and efficient. When I had to call in earlier because my insurance scheduled it for the wrong time, the lady was very nice and understanding and didn't hesitate to move my time to where I needed it to be. The drivers were both on time and really made the experience less stressful. If I ever need tow services again I would definitely call them.
Hit a deer on interstate 72 close to midnight. Was at my location quickly with a flatbed to grab my vehicle. Driver was patient while waiting for my ride to come pick me up. Deborah and all her staff were very kind, patient and helpful with information throughout my experience. Highly recommend using their recovery service when in a pinch!
I was four hours away from home when my water pump locked up and my serpentine belt snapped. Custom Towing was contacted by my insurance company's road side assistance provider and they were amazing. The driver was able to advise me over the phone about the most likely source of my issue, which allowed me to adjust the roadside assistance request. He arrived quickly, and both he and his boss were very helpful in dealing with the (clueless) insurance company. Custom's people were honest, forthright, and treated me far better than I could have expected. They helped me find a place that could get my repair done immediately and they were critical in getting me back on the road. They truly went the extra mile in every respect. 5/5 would definitely recommend.
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