This rating is based on customer reviews, inventory size, pricing, and service quality
J and J Towing and Recovery LLC in Carl Junction, MO scores 89/100. Overall sentiment is strongly positive: rapid arrivals, careful handling, and professional, empathetic drivers (notably Dude and Ricky). Customer service is usually excellent with clear communication, though a few reviews cite rude office interactions, difficulty retrieving belongings, and steep fees. Wait times are typically short; occasional delays occur during major incidents. There’s little clear info on pricing trends, inventory variety, yard organization, or ease of finding parts, and some reviews reference a different brand, so details are inconsistent.
Th man was very rude said we were ignorant for leaving the keys in the center console instead of the seat will never use them again and im filing a complaint with my insurance company
I am thankful for the older gentlemen who helped me today. I called for roadside assistance he came within 20 minutes, great customer service experience. He listened to the issues I had, jumped my car and offered to follow me until I made it to the location nearby to get my car checked out. Awesome of him to do that. I noticed before I turned on his truck front bumper said "Jesus saves" I cried. His help today helped me tremendously! I appreciate you. Thank you!
J&J towing quickly arrived and carefully handled our vehicle. The service provider took care of jumping the battery and airing a tire before backing the car out the garage. I will call J&J the next time I need help!
The old man in the office is probably the rudest person I've dealt with in this area after them stealing a vehicle off private property. They are very unprofessional and cuss their customers for them not liking the responses they get. You wanna be rude im gonna be even more rude. You can't steal someone's property then expect people to like your business.
The owner of this company was so nice he even helped us with strapping stuff down along with how nice he was when he came to town our blazer from our old house to the new house. I WILL BE RECOMMENDING THIS PLACE TO ANYONE WHO NEEDS A TOW. Thanks again for all the help you gave my son and I today.
My husband broke down on his way to work in Carl Junction today. I searched for a Carl Junction tow company and found J&J. I called at 6:00AM, and he had it towed to my house by 6:30AM and dropped it in my driveway. This was one of the best customer service experiences I have had recently. Thank you so much!
Wonderful service! Highly recommend. I saved this number in my phone incase I need it in the future! Came within 20 minutes to pick up my vehicle. Affordable and very friendly man driving the truck!
EXTREMELY HELPFUL AND KIND!! My car was stuck on the side of the road in a storm and I had 3 very impatient babies in the backseat. James was there within ten minutes and got us right back on the road. He even drove with us to the safe pull off up the road to check my car for damage and make sure we were safe to keep going. I highly recommend!
DO NOT USE IF YOU ARE USING INSURANCE. If you have an issue with your insurance instead of handling it like a decent person this company will yell, cuss, be rude, threaten to impound your vehicle all while complaining about his business issues he’s had and hang up on you whenever trying to resolve the issue. Worst customer service experience I’ve ever experienced hands down. This company hates their jobs and I think their life. I wish zero stars was an option.
I am so grateful that this company was the one to tow my car. He was quick, kind, and he told me exactly what was wrong with my car. I had a terrible day prior to wrecking my car, and the great service I received here made me feel much better than before.
James is wonderful! I have had a bad string of luck this week and have needed to call him twice. He’s very quick to respond, extremely knowledgeable and didn’t cost an arm and a leg! This is my go to towing company from now on! Highly recommend!!
Amazing service and without the 2 hour wait. We broke down 2 hours from home, he showed up in 40 minutes and took us to the closest town to a shop he was familiar with. Would highly recommend!
Absolutely saved us from a bad situation being stuck on interstate 44 in our rv. VERY reasonably priced, hands down. This is your tow company to call when you need help.
My daughter in law came to visit with the grandkids. When she got ready to leave she was missing her keys. After a thorough search she realized the must still be in the car. We called our roadside assistance provider and they dispatched J and J Towing and Recovery. They were at our location in 30 minutes. We were so thankful for them and would highly recommend them. They are relatively new to our area, but have been in business for years. Thank you James for relieving our stress, and providing exceptional service for my family.
