Hooker's Towing JunkYard in Independence (MO)
| Address: | 9901 E US Hwy 40, Independence, MO, United States |
| Phone: | +1 816-836-8697 |
| Services: | Towing service |
| Methods of Payment: |
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| Website: | Website |
| Rating: | |
| ZIP Code: | 64055 |
| Open Hours: | Open 24 hours |
| Popular times: |
Saturdays
6am
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12pm
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Credit cards
Cash only
Description
Since 1991, Hooker's Towing has been providing our community reliable towing services within Jackson County and the surrounding areas! When you find yourself in need of a tow or help with a flat or boost for a dead battery, you can rely on our helpful team. Contact us 24-hours a day, 7-days a week to get the help you need on the road.
for Your Vehicle!
Working time & Location
| Friday | Open 24 hours | |
| Monday | Open 24 hours | |
| Sunday | Open 24 hours | |
| Tuesday | Open 24 hours | |
| Saturday | Open 24 hours | |
| Thursday | Open 24 hours | |
| Wednesday | Open 24 hours |
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Zip Codes
- 64055
Other Independence Auto Salvage Yards
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10047 E Wilson Rd, Independence, MO 64053 -
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612 N Dodgion St, Independence, MO 64050 -
26 Terrace South, Independence, MO 64052
What clients say about Hooker's Towing in Independence (MO)
Disappointed is the word. I called last night and was quoted $105 to pay with my debit card for a tow 4 miles from my house to the mechanic. Not a problem, because I know that they do have to travel to me and many factors are involved. I was very happy to pay this price. After scheduling, I got called by Cody, the tow truck driver, last night and he informed me that he would not be coming to my house because he had bald tires on his wrecker. I told him that I agreed with that decision, and that they should send another driver that had tread on his vehicle for the safety of the driver, my vehicle, and the vehicle that they would be operating. I was contacted by their dispatcher who informed me that he was going to put me on the schedule for this morning for a pick up at 6:30 AM. I woke up at six in the morning to be ready for the driver and I never received a phone call. I finally Decided to pick up the phone and call them around 7:42am, this morning, and was informed that they had no idea that I was supposed to be on the schedule and that their usual dispatcher had been in a wreck. I was OK with this simply because lack of communication does occur and it’s no one‘s fault usually except the two parties involved. I was happy to be flexible with them because I did not have to be at work until noon. The tow truck driver came shortly thereafter, got up to my house, pulled into my yard and then proceeds to back down the hill after realizing that he cannot get my car from the current position, so what I did from that point was advised to him that he should back up to my car, pick it up and then pull it straight out after. Once backed down the hill, he walked up the hill and told my husband that he did not think that he should do the maneuvering that was requested and he told us that he was going to come back around 1 PM today once the snow and ice had melted from in front of our house, which again was also just fine because it is very snowy and icy in Kansas City, right now and while we’re on the Kansas side it’s also pretty bad. 1230 approaches and I called the tow company to let them know that all the snow and ice has gone that is fully melted with our 40° temperatures and that they can send the wrecker, who by the way was the same guy from last nights phone call, so CODY, back to pick up the car. I was then told by the dispatcher that the tow truck driver informed them that he backed down our hill slid the entire way and hit a metal pole and did not feel comfortable coming back to the house. None of which occurred as we watched the entire time, and have clear view. That dispatcher, then proceeds to tell me that he has sent two wreckers out to my house with no success, when I’ve only had one visit, and a phone call refusal last night, and then also proceeds to tell me that there’s nothing further that they can do for me and that I will need to contact another company which at this point I’m OK with contacting another company because I’ve received lackluster service and apparently their tow driver likes to lie to get out of his jobs. If that’s the kind of people that you like to employ, then good for you, but that’s not the kind of people that I like to receive service by or that many people here in Kansas City would like to receive service by. I just hope that this review gets into the good hand that it needs to so that may be some changes can be made And the employee can be spoke to and that he knows that you don’t have to lie to get out of a job if you don’t want to pick up the vehicle fine just say that. Due to recent events, very poor service/communication And a lying tow truck driver I am giving one star. Be well.
Drove three hours to pick up a piece of equipment they were storing on their yard. Called in advance to be sure they would be around and available to load. They made my driver wait for four hours and then told him they would not load him that day because there was snow and ice on their yard. The snow and ice was there when I called them originally. Went back with my own loader the next week because they were “unable” to load it even though they are a very capable towing company. They charged me more storage time and not even an apology for the six hour trip that I took the week before when they were unable to load it. This was after they tried to scam the insurance company for more than double what the original agreed charges were. Please be very aware that these people are very dishonest.
DO NOT USE THIS COMPANY! They are thieves plain and simple!!!! They were instructed to drop my vehicle off 15 miles from point of pick up, they chose to take it back to their lot and bill the insurance over )$1400 to get the vehicle to the right place. It is three day later and the insurance is still trying to get my car back.