They are regular on their weekly pick ups. The only real issue I have with the service is that they don't always empty the trash can, leaving small amounts of trash behind. I do wish they would complete the job.
We have had AAA trash service since we moved here in 2015. They have been great. Excellent to work with when needing to dispose of larger items. They have always been responsive to any questions or any assistance needed.
We’ve used AAA at two homes now for a total of about 17 years. We’ve also rented roll aways a few times too. We’ve never had any problems. The office staff is always very friendly. Love that we can pay online for our trash service. The communication via Facebook with reminders or schedule changes this winter and around holidays has been great.
We live in rural Kearney and have been we AAA Disposal Services for several years. We have zero complaints. They always pick up our trash when scheduled. If we have a holiday or bad weather, they are really good about posting on their Facebook page. I wouldn't hesitate to recommend them.
Do not use them they skipped pick up a few times and they are lazy all the way down to the office. I Canceled service and went with Ted’s they are way better with service so far.
I'm not sure why they have 1.9 stars. My trash service has always been great, as has the customer service. They've been flexible about payment and worked with me, even. Don't be dissuaded by some of the negative reviews!
Had to cancel my card due to fraud not realizing the trash got paid through it. So they collected our cans. We paid to get reinstated and to have our cans brought back out. 2 weeks later still no cans. We called and they said it could still be a week or so. So we called lies trash service. Got cans to us in a couple of days and it's dramatically cheaper. Normally I wouldn't complain post but aaa said no refund for the 2 weeks we didn't have cans and no refund for them bringing our cans back out which they never did. I give a fff for aaa.
Nice friendly company, cheap too, had great customer service had my trashed picked up on time had also ordered a replacement for my old dumpster and they were late by 1 hour, which it fine cause Ik there busy! I do recommend!
I've never had any huge problems with the service but the online payment system is iffy. I paid 4 days before pickup but they didn't process the payment until 5 days, making it late. They hilariously charge a 'reconnect' fee to tell their guys to pick up the trash again.
My husband has been bringing our dump trailer here for a couple years, this was my first time bringing it here and it was a phenomenal experience! The employees were friendly and helpful. ❤️
My home is rural so the only option I know of is AAA. Service has been great for 4 years I’ve owned my home. Two weeks ago my service was randomly cancelled. I called in and spoke with a woman that said my bill was past due, I always call in at the 3.5 month mark as usual and pay via card. She states they mailed a letter and called me only to never have received said letter and they had an old phone number which I know I updated. I informed her that i didn’t appreciate the sudden cancellation and her attitude changed. So I needed the call. I’m expecting a final bill and have not received it in the mail. I’ve been looking for new trash service and I see there is a monopoly and my only option is AAA. mind you I’m a liberty address and AAA is Buckner mo.
We have had great experience with AAA trash/disposal service. They pick up all our trash on the day they're scheduled. The customer service has also been excellent anytime that we have called with questions.
AAA would get 5 stars because I've never had the problems most of the reviewers say they've had. The reason it's not 5 stars is, they dropped off an extra container I didn't need, and the smell was ungodly. Anyway, they would never come pick it up. I had to rent a truck because I don't have one to personally take the container out to Buckner to drop it off. They couldn't have cared less. Disappointing, but my trash gets picked up consistently.
I’ve been with AAA for nine years and one day. I noticed that my dumpster had holes in the bottom of it because it was getting Old so I made a phone call and ask them about it and they would see what they could do ,next day I had a good looking dumpster in front of my house with no holes. I’ve checked my cameras also and I’ve seen trash fall out from around the truck and they always seem to pick it up and keep it nice around there. thanks again keep up the good work. The receptionist Lady is nice also.
I have been a happy customer for awhile.
I am currently on working the physical aspects of my estate.
I got a quote for the removal of a damaged recliner chair and 3 broken dining chairs
I am interested in getting more complete removal quotes for my house
We have had AAA trash service for About, 5 or 6 months now. They are very reliable, and very affordable!! the office staff is very friendly!!!! I wish I would’ve found this company sooner!! I recommend this company to anyone that is looking for a trash service. I will be sticking with them for many many years. Thank you so much To everyone at AAA trash service. ❤️
Called to cancel my service because their driver has been hitting my curb and busting it up, not to mention it isn't very old concrete. They've been dumping my neighbors trash ( who also use them) on my drive in back where dumpster is and not picking up some weeks without a call. I own a business and expect service as such. It has been far from satisfactory. I call to cancel and get told I still have a year and a half on a 5 year contract... ummmm what... 5 years..?? then basically tells me that they can do whatever they want and if I don't like it to cancel and pay them to do so. Apparently they can be negligent in their contract and it doesn't void it. You have to pay regardless, needless to say I'll be avoiding them like the plague in the future. If your reading this and thinking about doing business with them, don't.! Save yourself the headache.
I'm not sure why they have a bad review. I've used this company for probably 15 years or more and the only time I've had a problem it was because I set my can out late or forgot to pay my bill.
That would be my fault. I have always had a great a great experience with the people who pick up my trash and they have always been friendly with me. I'm guessing that some people are not getting their cans out on time or dont bother to say hello here's a bottle of water it's gonna be hot today. Oh btw thank you. That goes a long way.
Our trash has never been missed in 5 years. The drivers are great. If it's raining, they will put the cans upside down under my tree, and I noticed they stack my neighbor's cans to make it easier to drag up their long driveway. They go above and beyond and we have been satisfied with their service.
We have lived in AAA's coverage area for one year and nine months and so far they have been perfect - no missed pickups and no bad customer service when I have called about larger item pickups. I also forgot one of the bi-monthly payments early on in our use of them and they continued to pick up the trash and just added it to the next bill. I see all these bad reviews and wonder how we can have such different experiences with the same company.
Absolutely 100% satisfied with the roll-off dumpster team! Amanda went above and beyond to keep me informed of the time of arrival with the driver and what date and time to pick up. Everything about it was just a great experience! pause used this company 4 times never been let down from Big 40 yard dumpsters to 20 yard dumpsters! Also great pricing including extension cost if needed!
Our garbage has not been picked up for two weeks. Called to find out why and they said our road is not serviceable. We have seen their trucks across the road picking up the neighbors garbage and other disposal services trucks have been picking up garbage in our neighborhood on the same street. The person on the phone wanted to make excuses for not picking up our garbage rather than finding a solution for the problem. See the pic of our road which is quite clear.
Moved and transferred service. 3 weeks they didn't pick up my trash. Driver tried to say my trash wasn't out and was around back of house. My trash was 20ft from edge of driveway, in clear view. Customer service was no help. Absolutely do not recommend this trash service. Poor customer service all the way around. The picture is taken from my street at end of driveway. Clearly visible and not in back of house as driver tried to say.
Now instead of picking up can adtwr I canceled, they dropped another one off and giving ne no date of when they will pick them up. I rent and landlord wants them gone! Horrible horrible service, go another route, not this company
I have tried to be patient with this company, but after many failed pickups, I cancelled my service. This was over three weeks ago and they have yet to pick up the bin. I have called several times asking about when it would be picked up and yesterday I was assured it was happening that day. Well, the bins are still in the street the next day. Not surprised.
My neighbor across the street cancelled his over 5 weeks ago and same story.
Believe the bad reviews. This company needs to go out of business as they are not able to complete the basic aspect of their business.
I cancelled my services in January 2019 and its mid April still haven't picked up my containers. I call all the time the excuses i get are they are behind a gate which you can see in the pictures they are not or when they get enough to be picked up they will pick them up. I cant pay my bill on line, I do mail it in or call them to pay and calling them sometimes i have to call for several hours just to be able to talk to someone. I wouldnt even give one star but have to just to post.
This week I was hit by a AAA trash truck on trash day (6/7/2016) in Grain Valley, MO and they have yet to call me back. I have filed a claim with my insurance company and need answers from AAA regarding this hit and run. I don't deserve to have to pay a dime for their blatant disregard for my, or anyone else's vehicle. It is their protocol to not take the trash if a vehicle is too close to the trash cans. The trash can was emptied and my car was damaged.... Unfortunately, their were no witnesses but the writing is on the wall. I don't deserve to have to pay a $500 deductible for my car being parked.
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