Do NOT and I repeat Do NOT use this company. I have literally waited over 2 hours and each time my roadside service provider calls them, we are told it will be another 30 to 45 minutes. I asked for their service call to be canceled because their customer service sucks! I am being towed less than 10 miles and they were literally getting paid for a minimal job! Never again. Lesson learned! A tire that was nearly flat is why I couldn’t drive on it.

Candi Lovett

10/19/2023 21:04:21

I would recommend this company to everyone. Prompt professional service. Got to me quick and got me back on the road fast. Mike was very nice. He did a great job! If I need help I'm calling them.

Rebecca Adams

04/29/2024 16:24:25

Vacationing in Branson with son and elderly mom... our car broke down twice in two days.... roadside assistance sent Affordable...Darin was very nice, respectable, helpful, understanding....called a shop for me to get my car fixed.....went that extra mile as far as I'm concerned. Thanks for taking care of our Abe, Darin!

Kristin Hagedorn

07/01/2023 04:57:05

Our 1961 Shasta had the wheel fall off on rt 44 late on a Friday afternoon. I called half a dozen emergency tow services and they all said they couldn't tow our trailer, but recommended Affordable in Springfield. Affordable said they would send a Roll-up right away. Jonathan called soon after and said he was returning from another tow and was in the area. He came quickly and repaired the wheel enough so as but to damage the trailer while it was being pulled up on the flat bed. He towed it back to Springfield to a repair facility. I highly recommend this company and their driver Jonathan.

Barbara Cote

04/23/2023 23:43:47

I get it. We parked in the wrong spot and got towed. $150 to get the vehicle back. Could have been worse. I'm a reasonable person. But, I'm being kind giving 2 stars here. Communication and, most importantly, personal safety are the areas lacking in our experience. At 7:30 am we were told 9:00 am is the earliest pick up. No problem, we can wait. Got an Uber over there. Called on the way, we were told it would be 1 hour before anyone could meet for us to pick up, and that I needed to pay over the phone right then. Great. Just waiting in the cold rain now. Meanwhile the area is less than desirable. Abandoned buildings, and homeless people, who may have been very kind, but who knows. Finally, nearly an hour later, wandering around and notice an open gate. Walk in there to find a guy sitting in a truck, says he's been sitting there 40 minutes. No contact from the company. I suggested he let the other guy, who's super friendly and has been on his way from Republic to help me out, know that I've retrieved my car. Guy says, "he'll figure it out." Real nice dude. Wouldn't count on them in an emergency.

Kerry Dilks

10/26/2019 17:23:46

Just found out that affordable towing sold my contract without my approval and without permission from me. The car went back yesterday because it wasn’t a good car put over 1,500 in the car since getting it last Aug 2022. They said when we bought it had a new motor and transmission that was a lie. Would have been better if they didn’t do people dirty. Will be filing several complaints with the attorney general and FTC and BBB. Now we are stuck with paying a car loan on a car we don’t have. The tow truck driver tore up our yard nice girl’s in the office they do try their best for people. MO Attorney General hasn’t had a response from both companies that tried to scam me. They sold the car for more than what was in the contract and they took off with the balance that they owe me. So now may have to go after them in small claims court.

Valarie Longcor

01/13/2024 15:52:32

My tire got slit by dysfunctional neighbor. It was wedged on from incident. The company sent this young man out who turned a very upsetting experience positive. He was amazing. Beyond pleasant to be around & changed my tire in a few minutes. Thank ya'll for the very positive & friendly experience HIGHLY recommended!! Wish I could give a 10* rating. God bless ya'll!!!

Colleen D'Ottaviano

04/25/2022 18:21:58

We had the pleasure of dealing with Chuck, Mike and Carroll. These guys were amazing from the time they arrived to the delivery of the vehicle. They went beyond what their job called for to help make sure the job was completed correctly. Chuck stuck through the insurance transfer when he could have left. I'm so happy we were able to deal with such an awesome guy who did this job with no complaints and sincerely wanted to help the situation. Chuck and Mike found a solution to the problem and with Carroll's help, all went smoothly. 100 stars guys. Way to go!!!

Tamara Kohnz

08/20/2023 06:34:27

My car was stolen and Mike Phillips was the tow truck that showed up to the location it was left and did everything he could to get it out. He was able to get it out of the massive mud rut that it was left in.

Casandra Gerstner

07/27/2021 03:20:39

The guy did get my car towed but he was more interested in yelling and fighting with people trying to get around us. I had to ask him to focus on the task so we could be done quicker. He wasn't very professional.

Zack

12/15/2023 02:42:15

2hrs out and $100 anywhere in town. I only needed the car towed 3-4miles to the mechanic. Henry's did it for $75 and had it gone in 20min!

Regina M Goodman

05/06/2023 19:08:55

The only good thing about my experience was the cool tow truck driver. Everything else I experienced from this company was hands down the worst I have ever experienced from a towing company. I called them at 2pm and they gave me an ETA of 3:30 pm BUT then showed up at 6:30pm. This is because they kept on accepting other towing jobs to take on and kept putting me on the back burner. This company did all of this without keeping me in the loop and without telling me what was going on. I had to call the number they gave me to call just to find out it was a disconnected number that is no longer in service, so i called their head office instead. when doing so, the first lady hung up on me and the second lady told me "Sorry we just got busy" After the guy was already apparently on his way. (This happened 3 times over and each time the ETA grew by 90 minutes). This company did not treat me as a priority as they claimed they would and did not work with integrity when it came to helping me get to where i needed to go, which was only a mile away. This Company is in no way affordable if you value your time . I highly suggest everyone to look elsewhere if you do value your time.

Joshua Lackey

08/13/2023 16:21:29

What a company!! We had a very complicated circumstance that required "out of the box" thinking and Dennis and his team really came through for us. If you are looking for integrity and professionalism, look no further. Thanks again.

David Abell

08/17/2022 21:09:40

If I could give a 0 I definitely would!! The tow truck driver was VERY inexperienced, yes he is a new driver but for what happened he should have called someone else to come help him! He put my husband's car on the L arm of the tow truck instead of putting it on the flat bed, biggest mistake ever! Our driveway has a dip in it when pulling out and he high centered our car which ended up breaking the tow strap in half and dropped our car and pulled it several feet down the driveway!! He then had the nerve to ask my husband if he was mad and my husband couldn't even say anything because of how shocked he was. The driver then proceeded to BACK UP out of on coming traffic with our car at a 45 degree tilt, whole passenger side was completely off the ground.. he then hooks up to winch it up the flat bed and the hook rips off the underside! Absolutely WORST experience ever!!! Next time I will call someone else and send receipt to my insurance. Don't waist your time with this company!!

Allison Fugate

10/07/2023 01:43:02

Ladies these people are there for you. I was broke down on 65 I walked to a nearby gas station which told me they where closing and I would have to wait outside. It's 10:30 pm and they turned off all the lights outside while they clean up inside. So i sat in the dark trying to find a tow. I called 2 other tow company's that when to busy to help me. But then I called Affordable Tow. I explain what was going on. The lady on the phone said don't worry I've got you girl. I was so happy to here those words. She had a truck there in 15 minutes to pick me up at the gas station and take me to my truck. The driver Jonathan K. was very nice and professional. Had my truck loaded and me safe at home in no time. THANKS AFFORDABLE TOW for looking out for us ladies it's nice to know that someone cares.

Tammy Evans

05/05/2023 01:17:29

Alan is awesome at his job got my car and bike all at one and had great conversation on the ride home

Garry shidler

06/13/2023 02:11:00

Alan was awsome, he stayed in contact several times informing me of his progress to get to me. He called once the tow was set up to let me know he had 1 in front of me, called when there was a delay with that truck, then messaged me to let me know he was on his way. Very knowledgeable and easy going.

Walter Jochim

09/25/2023 19:49:35

The alternator went out in my 2012 Journey and the entire electrical system was dead. Couldn’t roll the windows up. Couldn’t secure the doors. Couldn’t even put it in gear to move it. Due to miscommunication between my insurance company, the dispatcher, and myself, my vehicle was mistakenly taken to a repair shop instead of my residence. The team at Affordable Towing responded quickly and professionally to help get my vehicle where I could secure it. The tow truck driver was helpful by sharing how to put it in neutral so I could put it in the garage. I highly recommend the team at Affordable Towing. Very professional, responsive, customer focused, and willing to serve client needs.

Don Mann

07/01/2023 16:02:41

Being stuck on the side of the highway is no fun for sure! But our driver, Bryan H, made it so much better! Not only did he arrive quickly, but he was super friendly and knowledgeable. We rode back to town with him and our truck, and we enjoyed great conversation along the way. I would recommend Bryan and Affordable Towing to anyone! Thanks, Bryan!

Lynda Reed

02/14/2023 22:10:46

My son hit a dear 280 miles from home. Alan was willing to drive two hours to pick up the car and 5 hours to bring it back home so we could get it repaired locally. Alan called when he was on his way to pick up the car. He just wanted to let us know he was going to pick it up which was very nice to communicate. He wanted the phone number of the salvage yard to make sure he wasn’t going to have any issues which was great that he was thinking ahead. Once he got the car picked up he wanted to have the phone number of the body shop to make sure he could drop it in their preferred location and make sure they had a key drop box in case they left for the day. I called him to make sure everything was in good order and he was very pleasant to talk with and reassuring he had everything under control. Once he dropped off the car he text me a picture of the car sitting in the parking lot. It’s wonderful to have a towing company so interested in satisfying the customer. I would absolutely use Affordable Towing and ask for Alan.

Wesley Herzberg

07/27/2022 00:48:51

Car was totally stuck and they put a ton of manpower in to lift it up and tow it out. They were super cool and patient and didn't leave us when they definitely could have. Will definitely remember them if I need towing services in the future!

Sarah Le

08/20/2023 06:06:52

STOP!!! Read ALL the reviews on this company before you call. It will save you a lot of FRUSTRATION and TIME! There are FAR BETTER options out there. There are Towing companies that have 4.9 out of 5 Stars. Even if you feel stranded and they claim to be there quick, they left my Fiancé in a left turn lane for 2.5 hours, because they sent a standard tow truck instead of the rollback we requested for the trailer she was pulling. The wait was not worth it. The damage they caused was not worth it. The first truck was sent so we wouldn't call a Reputable company that would have done the job right. Check Case-net for Dennis Cleveland the owner, you will see how many times he has been to small claims court where customers have to sue him to recover damages. You will also see where he has a habit of selling cars before verifying ownership. Check their Facebook page, you will see where they ran over a ladies fence and have not taken responsibility for the damages. Do yourself a HUGE Favor, look at these reviews and check other company's reviews. Any positive reviews for affordable towing are the result of driver's receiving $20 for their name being dropped in a favorable review. You can imagine how many of the 5 star reviews were left by friends and family.

unsatisfied customer

10/03/2017 21:27:32

I wanted to give a shout out to Johnathan who came to my rescue yesterday. He was a very helpful respectful young man. I'm disabled and him and a Hwy patrol men had to help me in the truck and didn't make me feel bad about it and towed me to my uncle house. Thank you so much and your wife was a big help on the phone. God bless you.

Jennifer Dudley

06/01/2023 13:19:22

My SUV died on a cold night at a busy intersection. I received a very quick response when I called for service plus they showed up on site quickly as well. Drew was courteous, professional, and genuinely a nice person! Would definitely use again. Thanks Drew for making a stressful experience a little easier.

Mindy Francka

03/02/2023 13:03:18

Johnathon was absolutely amazing to our family. We were traveling to Table Rock with our family, and had a blow out that broke out axle on our boat trailer on the side of Highway 44. The sparks caused the grass to catch fire. Johnathon stopped along with another Good Samaritan and helped put the fire out before the fire department arrived. He was a huge help to us in a very desperate time of need. He towed our boat to a safe area for my husband to work on, and charged us less than what he quoted. We didn’t have a jack tall enough, and he gave us one. We tried to tip, and he would not take it. Highly recommend this service if you ever need help in the area!

Amy LaMarr

07/16/2023 21:33:11

Alan was professional and thorough. He had the right rig and tools to tow our RV.

Melissa Lindsey

08/13/2023 20:13:14

Would give 0 out of 5 stars if I could. Affordable originally told us it would take them 2 hours to get out here to help tow our vehicle which had gotten stranded on the side of the road due to a flat at around 12 am. At the 2:15 am a police officer comes by to check and see if we are ok because we are on the side of the road and not in a safe location. The police has dispatch check on the status of the tow by calling affordable towing themselves - he lets us know that they hung up on PD! I give them a call and they then tell me it’s going to take 3 hours more, when I start asking why this is happening the man on the phone changes his tune saying, “we’ll be there in 15 minutes”, relieved that help is on the way, I hang up the phone. The officer drives away to take care of another call he had received. 30 mins past the 15 minutes they said they would be there at 3:00 am I get a text message saying Affordable towing canceled the tow. I cal them to ask what’s going on and the guy in the phone just goes - “yep we canceled it. We’re too busy” and then hangs up on me. The most unprofessional towing company I have ever had the misfortune of working with.

Victoria Sanchez

08/04/2023 08:43:09

Had to end up calling a better company because affordable was in no hurry to come help

Bobby Apodaca

05/05/2024 11:48:45

My truck needed to be towed to the shop for service and Affordable Towing was recommended to me. They are very flexible, fast, friendly and worked with me on when was the best time to do the pick up. Johnathan was the driver and he was very professional, took great care of my truck, and made the process quick and easy My father was a tow truck driver for many years before he passed away, and so my experiences have been shaped by him. He would give Affordable Tow two thumbs up and 5 stars.

Kellie Harlan

04/26/2023 12:58:43

Fast and efficient! Put a request through my insurance for a tow and they were quick to get to me. Terri was awesome and even tried to jump my car to make sure it wasn’t the battery before she loaded it. Thanks Terri you’re the best!

allyson dougherty

07/19/2023 00:12:34

Address:	2023 W Division St, Springfield, MO, United States
Phone:	+1 800-908-0579
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 952 Reviews
ZIP Code:	65802
Open Hours:	Open 24 hours
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Affordable Towing JunkYard in Springfield (MO)

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