Terrible. They don’t respect the customer. They are rude and ill-mannered, always in a bad mood. The prices are high and the cars are truly garbage. I do not recommend it.
Very expensive 160 for an airbag and shifter. Wanted to try a new location but was very dissatisfied and very very let down. Don’t waste your time and especially not your money would much prefer going buddies on Brookline coming from republic.
We did not want to go with this company. However, a lot of the other companies that we were calling could not come before Christmas. Let me just say that it was a mistake. I spoke with both a man and a woman. The woman called me just after 8 AM to tell me that I was probably going to be her first pickup. She had a tone in her voice, which for somebody who works in customer service I would think they would know how to direct inflection in their voice. And then she was gonna call me back in a few minutes.
TWO hours later, I called the business and asked when they were coming. They told me that the driver would let dispatch know after 11 What time they were coming and to call back and that I should hear from the driver in 20 mins, and if I didn't go ahead and call back. So I called back the the driver to let them know at that point, that I had somebody coming to fix my phone, and my phone would be off for a period above about an hour and to go ahead and still come. Apparently what I said amused her because she snickered on the phone. All of my children have an appointment at noon. Now because the woman called me just after eight o'clock and told me that I was going to be one of her first pickups, I based my whole morning on that.
The driver ended up calling me back after 11 to tell me that she called me to tell me that she was on her way but because I didn't pick up, she went somewhere else. I'm sorry, but I called very specifically to communicate That my phone was not going to be working.How long it was not going to be working that I was home and please still come.
To me, this is very much lack of consideration and lack of communication on their end.
A man called me back after I got off the phone with the driver telling me that he needed to reschedule, at which point I said, don't bother.
Imagine spending damn near an hour pulling your own parts just for them not to price match what's on their own website. I even pulled up their website price guide and showed him the stated price. The clerk (staff) behind the counter didn't seem to acknowledge or care one bit and continued to try to overcharge me by $40. I used to like and recommend this place. What the heck happened? What happened to the customer service at this place?
It wasn't like I didn't have the extra $40; it was the principle for me. What's the point of having part pricing online if you won't honor your own set pricing? Super disappointed.
So went here 2 times with my husband and disabled father. Both times the same person has accused my father and now my husband for stealing and I'm absolutely sick of it.
He flat out told my father "thanks for robbing me". Never coming back here again. Shameful.
Awesome place, clean yard and helpful employees. Devon's customer service is excellent. He is always willing to answer all of my questions and he has always been very considerate and friendly.
Austin went above and beyond because he carried my dad Virgil's battery to his car and carried the old battery back inside. My dad says they need more employees like Austin!
Drove two hours from mountain believing that they had the O2 sensors for two vehicles. Ended up unfairly treated by the worker serving people came after me and just said sorry. Your SORRY can’t help me at all. Paid to walk the junk yard for nothing. The serving guy loves to chat while serving others. Never come here.
First- what is this new environmental added charge they now have? Where did it come from and why are the patrons paying to enter and then being charged extra for purchases under this subject? The last 2 times I've been at this place, I've been charged way more than the parts price they advertise, plus the other fee, taxes we expect. The gate fee is now double, but we deal with it. Yes the prices have gone up, and with everything else added, new parts are not that much more of a cost in some cases. I've purchased many parts from this location, and up until this past year hthe prices seemed fair enough. With the raising of prices the addition to the entry fee along with this environmental fee, it's actually not worth the hassel if you have to take the part back. Seems we forget the time spent installing,removing and returning to get another part which may or may not be functional and have to repeat the process again. True in some cases the parts may not be available as OEM parts, and are cheap after markets., but they work. Yes, I enjoy working on my own vehicle, and like to keep it all OEM if at all possible. Still, with installing, Uninstaller returning to pull another part, then reinstalling the part(s), the cost is to close to new to take a chance. No I won't be back at this establishment anymore. I'll buy after market if the need arises. I ask everyone to make their own decision, but ask what the new fee is for. I'm fairly sure it has nothing to do with the environment that the patrons should be handed the responsibility of paying. Also in their own code of conduct and operations, they plainly state their recycling procedures. So what are they doing? Getting paid twice for the same thing. All I'm doing is pulling a part, I'm not spilling any fluids because fluids are not supposed to be in the vehicles at the time I'm pulling these parts.
$2 admission fee. They also charge an environmental fee and then a core fee on top of it. Unless they are running a toolkit deal a lot of parts are cheaper on rock auto!
Nasty mess not nearly as clean as buddys . Having to pay 2 bucks to go in and look is a joke .pay what ever they want even if it's not what it says on reciept
Cheap admission of 2$, wanted 60$ for a window motor that is 56$ or oreilys brand new….its not worth spend your time to come here. Just buy the stuff from the internet and save yourself the hassle.
Staff is very rude and unhelpful. Didn't have my parts and the guy told me his plans as he denied my services. Go to any other salvage yard and they'll pull it.
I drove a little over 4 hours one way to get a hood for a 2014 Ford Focus Titanium. They showed 2 red cars one was 2014 & the other one was a 2013 both had the hood in the color I needed. I called up there and asked if both cars were still there. I told the guy I was coming from Little Rock, Ar. and I was told he didn't have anyway of telling me if they were there I asked him to go if he would go out and check and he wouldn't. So I drove up there and they ask what car and part I was looking for they printed out a list of 10 cars and the row they were on but they only had 2 cars and they didn't have hoods. And they still show 20 cars on the website with the 2 I needed to get a hood off of. They have poor customer service I wouldn't go there if I was you.
It was an all-around good experience, we were able to bring my son which you're not able to at Pick-n-Pull .. 100 + times more options than pick b oull
Went to look for a motor had 4 people with me and had to pay an entry fee. Not a big deal but I told them I needed a standard and every car they printed (15) were automatic. This place has poor service and they don't know what they even have! Went on a 2 hour drive here for nothing.
I drove from Lake of the Ozarks to Springfield just to check out the inventory and arrived at 5:32 p.m. According to their schedule, they close at 6:00 a.m. I wasn't buying parts; I just wanted to see if they had what I needed so i could pull them the next day on my way back. On June 3rd, at 5:32 p.m., the no good for nothing guy working the counter wouldn't let me in to look because, according to them, their yard closes at 5:30 p.m. and there hours say they close at 6 pm. What a wasted trip to a place where I've spent a fortune! Yes, they lost my business.
I picked up a lady friend and pulled her into my truck there.. Turns out that she was not on the menu. Got that straightened out with the police and left with a new headlight switch. Great place just not for picking up chicks!
Do not sell your car to them, they will scam you if they can. They have a misleading questions on their form that lower how much they'll pay you, and even if you fill it out again they won't pay you properly. Their drivers also tell you that you have to keep your plates on which is not legal. Found that one out too late.
Tried coming here to see about a engine. Walked in an was ignored and even passed over by a guy that walked in behind me. Would definitely find another salvage yard to find parts..
H &W is across the street. I've gotten good parts from them in the past
workers are super rude to the women that walk in.
it’s very discouraging because some of us girls don’t have a man in our life to help, so we do things ourself. i’m grown adult but i was continuously chastised about being 16. and then the guy was rude about needed to have tools. i told him i’d never been there before so i didn’t know what to expect. i got my part without a tool anyways. i probably won’t be coming back because i felt very uncomfortable and unwelcomed. my stepdad was my mechanic, he passed away earlier this year. it was nice to do something like this for myself but it’s unfortunate i was treated the way i was.
I will NEVER go back!!
After getting 3 different starters for my car none of them work.
They are more concerned with keeping your money than keeping a happy customer.
I used the last bit of money I had to get this part and made 2 extra trips (45 miles one way) to get one that works but it still does not start my car.
I have wasted an entire day dealing with these crooks.
The day they go out of business will be the start of my biggest party ever
First off wear your mask. You well get chastised by front desk gal if you don't.I didn't recall seeing sign on outside to wear mask but a soon as entering you are treated like a child for not having it on.One person already in didn't have his on either until she made a fuss For goodness sakes its a salvage yard. Anyway large selection of picked over junk. Nothing to really jump up and down for. Prices are high. Can buy some stuff new cheaper than used. Cost a dollar to enter and look around. I have been to better places and some a whole lot worse.
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