AutoZone Auto Parts in
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Address:1425 E Chestnut St, Springfield, MO, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Auto parts store
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Website:
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Zip Code:65802
Working Time and Location
What clients say about AutoZone Auto Parts in Springfield (MO)
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Man at the counter was extremely helpful and knowledgeable! Amazing service for a Friday night at 7pm! I don’t remember his name unfortunately but he was a g
Sep 07, 2025 -
They used to be so helpful. I used to spend so much money in this store. They we're different. I came to get a new battery for my remote control for my car remote. I couldn't figure out the signs and nobody spoke or assisted!?? I'm going to Batteries Plus!! They are at the counter, waiting to assist. Done in minutes.
Jul 15, 2025 -
Got a nail in our tire. Came in to ask to borrow a jack and the employee was extremely rude and bland. And proceeds to give us dirty looks as we wait for a friend to bring us the right tools to change out our tire to the spare. Completely unprofessional.
Jun 29, 2025 -
The guys that I had help me to find a part that might work on my trucks radiator worked hard on trying to find something that might work. Unfortunately that part didn't work and they didn't tell me I couldn't return it if it didn't fit. It wasn't nothing but a drain pitcock valve that I don't know how you could damage unless you tried to drive it in with a sledgehammer, but because it was opened I couldn't return it.
Jun 28, 2025 -
If I could give this a a zero I would. Order a part for same day delivery. Never received my package then when I called in to see how we could go about this, I was told there was nothing they could do, no refund, replacement or anything . I essentially got robbed by this pathetic excuse for a auto parts shop. Spend your money elsewhere.
May 16, 2025 -
Writing a review because of Alex an employee at the East chestnut location. I had a question about my gauge and refrigerant and why the readings were off so he guided me and troubleshooted my fuse box to solve the underlying issue, and like magic my A/C kicked back on!! Saved me money, Alex is the man!!
Apr 08, 2025 -
I went here this morning to get a new battery as it was corroded and leaking acid. They told me it was still a "good battery" and just cleaned it up for me. Well, that wasn't sitting right with me, as I've had my car for four years and never changed the battery, AND it was corroded!!!! So I went to O'Reilly's and had them check it out, and they actually showed me on their screen that it said "bad battery, unsafe to operate." So they got it changed for me and they were even able to remove the "welded on" terminal, as Autozone said. So now I have a new battery and terminal all thanks to O'Reilly's! The people here at Autozone that helped me were very kind, but I'm disappointed that they lied to me.
Mar 21, 2025 -
Alex was wonderfully helpful and patient, helped me take care of finding everything so much quicker and easier than on my own.
Dec 11, 2024 -
I needed a new battery for my vehicle and I was able to purchase a great quality battery for a reasonable price that includes a 3-year warranty. Special shout-out to Lester; from explaining my options to installing the new battery into my car, he went above and beyond to assist me! The customer service was top notch!
Nov 06, 2024 -
Jamie W saved us! Our battery was corroded, he taught us how to clean and properly maintain it. He had amazing customer service and treated us like one of his own!
Sep 06, 2024 -
Andrew helped me take my battery off and put it on for me, super nice guy with a professional attitude. Very thankful for the help!!!
May 13, 2024 -
We went and asked for a certain item. The young guy at the counter took us right to what we needed, and we were able to get in and out of the store in less than 5 minutes.
May 13, 2024 -
Every time i need help with my car problems one of the amazing workers helps me through fixing it shout out to Justin today for the amazing service
Apr 17, 2024 -
Sad experience. Military- asked for the military discount. Was told rep couldn’t do it without manager. Said manager was in the rest room. Waited and waited. Not sure if what rep was saying was correct. Apparently another customer had some kind of return. Ooops, rep not trained for that or can’t help him either. Seems like if a “manager” is on duty, he should be available.
Dec 15, 2023 -
OMG Alex is a life saver!!! Best Auto Zone I've ever been to!!! Not only did he went above and beyond and replaced 2 fuses for me but he also installed my signal light bulb for me!! I am beyond grateful and I will recommend EVERYONE to come here!!! Thanks for being a blessing Alex!!!!
Dec 03, 2023 -
Amazing service. Friendly and so helpful. Got diagnosed and a battery installed in less than 30 minutes. Definitely my go to store for now one. That you gentlemen!!!!
Nov 29, 2023 -
I want to give a GREAT BIG HUGE SHOUT OUT TO BOBBY and the gang here at Auto Zone. Bobby was the greatest; he went out of his way to go to the Kearney Store to pick us up an alternator when ours went out on us. Then he loaned us the tools that we needed to get our truck running again
Aug 17, 2023 -
Bobby and his team went way above and beyond to get the wipers I needed, and then to help me install them. I’m very happy with their service! Great job.
Aug 04, 2023 -
It totally depends on who you get to help you. If they're knowledgeable, then they're usually extremely helpful. If you get some kind of clown helping you, then you're likely to get ripped off on a product you don't need or something of that nature. I was lucky enough this time.
Jun 05, 2023 -
The quality of their store brand parts is usually pretty good and far better than O'Reilly or Amazon which seem to have no quality control at all. Their reward program caught me by surprise I never pay attention to that sort of thing but with my last purchase I received a $20 store credit which I did not know the gave out.
Dec 16, 2022 -
My heating an aire company stopped here to pick up afew things ..an I want everyone who shops here to know there is a gray shirt here by the name of Chris we watched the most unprofessional out of control an rude individual we have ever seen in our life mistreating yelling an screaming at a female employee at the top of his lungs in front of other employees an customers. If this is how you treat your employees an this is the type of people you put in positions of management then this is a poorly ran company an my company will no longer do business here this gray shirt should be fired immediately no questions ask.
Apr 13, 2022 -
The man i spoke to on the phone (Michael ) was very knowledgeable and helpful, but when i went into the store it was randy, the store manager who i talked to, im only 18 but have a lot of experience when it comes to cars (swapping engines and etc.) and randy spoke down to me as if i didnt know what i was talking about, correcting me on little details and at one point arguing that i was asking for the wrong part, when i asked about a noise my car was making to get a second opinion and asked if he could some listen to it he just said i dont know im not a mechanic, overall i was very disappointed, this was unlike anything ive experienced at my local nixa store
Nov 27, 2021 -
I got my battery tested and it was bad like I figured since I had to have roadside assistance come jump my car. The kind man stood in the cold at night to install my new battery. All the staff were super nice and helpful.
Nov 20, 2021 -
AutoZone you rock very helpful I called about 3 minutes until closing time and I was about 5 minutes away and the manager already knew what I wanted had it pulled and on the shelf and let me in to purchase it very very important for my vehicle to run and he was very helpful and kind to do that and they are always very kind everyone in that store this one on West Chestnut expressway in Springfield Missouri very informative you can ask him anything and they'll find the answer if they don't know it
May 30, 2021 -
I hate to give bad reviews. So I'll start with a positive, GREAT selection. I was greeted, and asked what I was looking for. However trying to converstate the problem im having, staff was disconnected. No suggestions, he hurried & told me "I need fourteen dollars" I paid & left. Like he wanted me to hurry up & leave. Thats what these kinds of customers do. Cause we go in there assuming they know more & heard more & they can probably (& usually) do/suggest what to do, &/orwhat you need to buy to fix your problem.
Dec 01, 2020 -
I have had a problem with my battery all day, I was about at the end of my rope but was able to get my car started and it to Auto Zone. One of their technicians(i really wish I’d gotten his name, an older gentleman with longer hair.) came to check the battery and then after both of us being completely perplexed because the battery and alternator were fine i was about to leave and go to the mechanic. By chance he hit the grounder as we were about to close the hood and realized it was really loose. He tightened it and the car worked perfectly. He saved my day. Great service and super friendly. Cannot give Enough praise.
Jan 13, 2020 -
My car was making a funny sound, and as I had a two hour drive home to make in the evening and didn't want car trouble on the way home, I was worried about it. I took my car in and spoke with a very kind and helpful man (I wish I could remember his name), who looked under my hood and performed a quick diagnostic. Nothing needed to be done, fortunately. He gave me a print out of what the diagnostic revealed and when I went to pay him for his time and advice, there was no charge! I can't rate that sort of kindness and service highly enough. They deserve your business!
Jun 24, 2017
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