Quick and great service. They explain the issue in a way that anyone can understand and don’t try to nickel and dime. They lay out the options and give you all the information that they have. Makes making an informed decision easy and transparent
I couldn't be happier with Brad and everyone at Budget! Today I picked my Pontiac up after the third power steering pump was installed. Faulty parts are absolutely no black mark on Budget Automotive, that's on the parts manufacturer. The work done was sound, and Budget Automotive went above and beyond to make things right before sending me down the road. I'll never take my vehicle anywhere else!
I had a great experience here! They replaced my downstream O2 sensor, got me in quickly, and had my car running perfectly again. What I really appreciated was that they didn’t try to upsell me on anything extra — just honest, straightforward service.
They’re also very kid-friendly, which means a lot to me as a mom. The guy always offers my toddler a sucker and makes us feel welcome whenever I have to bring him along. It’s such a relief to find a shop that’s not only reliable but also thoughtful about their customers. I’ll definitely keep coming back!
Awesome shop and people to take a vehicle to. Everything was explained down to the last detail , I was given options on how to proceed with repairs to keep cost down . This last problem was tricky but it was taken care off ( not the first time there with a problem) definitely recommend this place Bonus: they have a sense of Humor
Stop. To have a taillight, blinker changed and a fuse for my cigarette.Water plug only calls that may a 190 bucks.I will never go back there again.Would not recommend them
I live 2hrs awayi got in and out fast. Great place. Fast service. Radiator checked serviced and returned within 2hrs. Chad Childers and the whole crew did an amazing job on a very short notice. Very highly recommended. They've got my business from here on.
A good word for Chad who works on the radiator side. I brought in a leaking and damaged radiator (new cost over $1k) a while ago for a 77 John Deere 450C dozer. I just got done using the dozer over a couple days and the radiator works well, no leaks. He straightened out the fins, rerounded a damaged connection, and even gave it a quick coat of paint. Works great and the price was absolutely worth the work, especially compared to new unit cost. Many thanks.
A great place to take your automotive repair needs and the technicians are highly trained and certified and very patient and attentive with the customer needs. I definitely recommend this home town repair shop and in turn has lower over hourly pricing
I took my husbands radiator in to get it repaired. Chet, had it fixed by the next day. He even helped unload it and later load it into my vehicle when it was ready. He went above and beyond to answer all my questions. Very polite and helpful. I felt we were charged fairly. I highly recommend Chet and Budget Automotive and Radiator.
Found myself needing to find a good, honest mechanic and thought I had found one until he told me the cost of what I needed done and I almost gave up hope of getting my car fixed. A friend recommended this shop bc she had fallen on hard times and needed her car fixed and they really helped her out and were honest. I called them up and their quote was considerably less for what I needed done. Throughout the whole process they were prompt, upfront, and I really felt like I could trust them. I am happy to say my car is back up and running and I don't have any more car stress. I will forever bring my car here, and I will refer anyone I know to them as well. As sad as it is, being a female who knows Jack about cars.. I almost got swindled into paying way more and doing additional things that weren't necessary. Thank you guys so much for everything! (And the card in my car was SO nice and such a nice small detail to the level of customer service and appreciation you have towards your patrons.) 10/10!
Was surprised when I got the shop and the bill was higher than expected. It was very dissapointed, but the GM called the next day to give me a couple option to retain me as a customer. At the time I was receiving the bill, the gentlemen was up front was considerate enough to go through the bill and double check charges. It was an average experience between the wait and price and were back on the road.
I wish I could put into words how well this shop has taken care of me and my family. I had the misfortune of having one of my engine cylinders crack and flood with oil. Worst day of my life.
Paul and Wendy's shop gave it to me straight and had me up and running in no time! They cured all of the trust issues that I have had in my life with auto mechanic shops. I could not recommend this place more. Thank you guys so much!
I am delighted to share my exceptional experience with Budget Automotive and Radiator. I reached out to them regarding the replacement of the engine in my 2014 Ram 1500 with a remanufactured engine I had shipped to their location. From the moment I contacted them, their team exhibited remarkable kindness and expertise, guiding me through the entire process with ease.
Not only were they swift in getting things in motion, but their efficiency in replacing the engine was truly impressive. Since the replacement, my vehicle has been running next to flawlessly, a testament to the high-quality workmanship and dedication of the team at Budget Automotive and Radiator. I am sincerely grateful for their hard work and exceptional service, which have undoubtedly exceeded my expectations. I wholeheartedly recommend Budget Automotive and Radiator to anyone in need of automotive services; their professionalism and commitment to customer satisfaction are truly commendable.
Thank you Tony for a another great experience. You are so understanding and always seem to get me back on the road quickly. I have never been more pleased with anyone for all my repairs at a low cost. You're the best Tony. **Congratulations** I was happy to see you in your own shop now. Sunnyview Transmission lost one hell of guy!!
Took a radiator in to get repaired and had it done the next day and the price was a lot lower than I expected. Very nice folks and explain every question i had. Well worth it compared to a new one.
Everyone at Budget Automotive are AWESOME . They are knowledgeable, compassionate, they communicate details for your needs. I would not trade them for anyone else. They are very special people who can really get your vehicle up and running. God Bless All of you & and your wonderful business.
A friend recommended Budget to me when two other mechanics had failed to figure out what was causing my car to overheat, and a third had quoted me $1800 for a major repair that didn't sound right to me. Budget figured out the problem and solved it for $400. I have been using them ever since.
Nobody is more honest than this team. They do great work, have very reasonable pricing, and never talk down to you. Lots of mechanics will hardly bother with older cars and small jobs, but they have been keeping my salvage-title 15-year-old car in great shape for two years now. They really stand by their work. Really thankful to have found them. I won't go anywhere else.
I’m writing this review in March of 24, marking my 20th year of having Paul, Wendy, and the Budget crew wrench on my vehicles. There are a few things I want to write here, as I should have left this review years ago.
First: there are no lack of corporate shops in the area that are driven by quarterly profits alone. Maximizing labor hours, recommending services that may not be needed, or (anecdotally) straight up stretching the truth. That said, I have never- not a single time- been advised of something by the crew at Budget that wasn’t either absolutely necessary or will be in the near future. They care about your safety and are as honest as the day is long.
Second: the integrity that Paul and Wendy run their shop with is evident in every conversation I have had with them as a client. For diagnosis, they've always clearly told me the issue, what caused it so I can avoid it in the future, and what it’s going to take to fix it in terms that a non-mechanic understands. They respect every financial situation that comes in, and will keep the bill down where they can.
Third: things go wrong. Not every service goes as expected, unexpected problems WILL arise from time to time, and there isn’t a mechanic on the planet that nails every service perfectly, every time. Any shop that says otherwise I'd be wary of. What matters is how you take care of your people when things DO go sideways, and this is where the Budget crew seriously excels. Paul & Tim have always taken charge of situations like this, worked with me on what my options are, and reached a resolution that is always more than fair. Can’t say enough about them here.
All in all, I wouldn’t take my stuff anywhere else, have had literally over 20 vehicles through here over the decades, and until a world exists without Budget Automotive, they’ll get my service every time.
Most Automotive shops I've been to, and I've been to a dozen in Springfield with my last vehicle will charge you and some basically "rob" you to get that extra dollar in my experience - NOT **Budget Automotive and Radiator!** They not only told me I didn't need an expensive service but checked my car out for other issues and the charge was a fraction of what I thought I'd end up paying. I'm impressed and highly recommend them. Thanks for being honest; it's hard to find in today's business world.
This is our new favorite repair shop! We are from Joplin and had an issue with our van while traveling home. That forced us to stay overnight in Springfield (because we didn't know what was wrong), and they fit us in for an emergency the next morning just to help us get home. They called and told me what it was and they were happy to fix it for us within a few hours. They were life savers, and they did an excellent job. We drove home safe and comfortable. Not only that, but they left us a Thank You card in our van when they were finished. Top-notch professionalism all the way around. I wish they were in Joplin!
My family has been going to Budget since we moved to Missouri. Ive gone back, even though I live an hour away, just because they do quality work and are very helpful. They helped my mother out so much after her accident, I know they took fantastic care of her. They have helped us find new cars by checking out the ones weve brought to them. They have fixed repairs that other shops said they did. They have saved us money where they could while not sacrificing quality work or parts. They always smile and are super friendly and polite when working on our cars. I know they will always do quality work and treat us like family. I cant thank the team at Budget enough for everything they have done! Paul and Wendy are my favorites but the other mechanics are amazing too. Thank you Budget from the bottom of my heart.
Paul and Wendy are the best! I've been bringing my vehicles to them for years now and trust them to do a great job every time. Not only are they locally owned but they have the best prices In town. I know when I bring my car in that I will be taken care of quickly.
I've been a loyal customer to Budget Automotive and Radiator ever since I moved to Springfield about four years ago! I cannot recommend them enough. Tim and Paul take the time to explain everything they're doing for you. They never push you for extra repairs, but will give you a heads-up if they notice anything that could cause you trouble later down the line.
Several times I've come in and when I picked up my car they would mention "Your car needed [blank] and it was as easy as tightening a few screws" or something similar and they took care of it free-of-charge.
When my car was the victim of a hit-and-run accident two years ago. They carefully inspected everything and gently let me know what the damages were.
Tim and Paul treat all of their younger clients like they're children. I don't mean that in a "they talk down to you" kind-of-way. I mean they treat you like you are one of their own family members! They'll give you tips and tricks for taking care of your car, driving in bad weather, and treat you with respect and care when they have to give you bad news about your car.
If you go anywhere else, you're wasting your time. These guys are the best!!
Very happy with the service I received from Budget Automotive & Radiator. They took the time to explain the problems with my car, gave options to solve them, and explained what repairs could wait and what repairs are critical. They use quality parts and not the cheap/junk that is available. The work to replace my radiator, water pump, thermostat, and flush my coolant system was very thorough. My car now runs much better and cooler than it has in years. I would choose the people at Budget Automotive and Radiator again and again! Oh, and their prices are excellent too!
Budget Automotive was sure to deliver the best experience I've ever had with auto repair! Not only did Wendy allow me to drop my car off before they opened, but Paul followed up with a call a couple of hours later to ensure me that everything was fine with my car. There's not a lot of places that treat you like a guest in their home and make you feel like family. This is by far the place to trust with your vehicle needs! I appreciate the honesty and the "Thank You" card they left for me in the dash. This is top notch customer service and appreciation! Thank you, Wendy and Paul for setting the bar high on customer service! This is the only place I will go for service on my vehicle from now on.
I’m new in town and I needed assistance installing my front license plate. They were so helpful and they did it for free. They even put this thank you card in my car after finishing the work :)
Called Budget Automotive this morning after searching for a place to take my car for brake work not knowing exactly how simple or extensive the repairs might be. I didn't want to go to a "big box" store because they always seem very pushy. As a woman in my mid-20's I've had other reputable local shops try to take advantage of me for repair work as they assume they can capitalize on my naivety. This shop was so accommodating and the people were very friendly! They called as soon as they were finished checking out my vehicle, were honest about what needed to be done and what looked fine, then presented me with a variety of cost options in terms of getting things fixed. The best part was picking up my car. When I walked in, I was greeted with "Do you want the good news, or the good news?" which is something you rarely hear for repair work! The shop came in $30 under their estimate and the mechanic who performed the service talked me through what he did and the condition everything was in before he made the repairs. Hands down the only place I will use moving forward for mechanical repair work! Thanks so much for a great experience-I'll recommend your shop to everyone. The kind of place a dad would insist his daughter take her vehicle.
I highly recommend this place! We lost our whole tire right in front of their shop and they came right over and offered their help! Even though they were completely booked for the day they did not hesistate to help us to get back on the road. Our vehicle had to be fixed being that we live nearly 2 hours away from Springfield, they gave us a price that couldn't be beat by any other shop. We are very grateful for their lending hand! I would not hesitate to go back. Thank you budget Automotive for your friendly hospitality.
Paul, Wendy, Bryan and Staff - Amazing customer service. They helped get us back on the road quickly and effectively. They quickly diagnosed the problem with our radiator and didn't charge us crazy fees. They were honest and fair and had incredible integrity. Great family business. It is worth it to drive the 45 minutes from our home to have such great service. The Thank You note they sent with us at the end was very classy... 5 stars for the over-the-top customer service. Highly recommended!
Jul 29, 2014
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