Jennifer did an excellent job over the phone. You can tell instantly that she has your best interest in mind, and doesn't quit until she knows that you have what you called for. She treats you like a friend that matters. What a rare experience these days. Thanks Jennifer and Co.
If you are looking for customer service they way it's supposed to be, then this is your place. Aaron was great. He made sure I got what I needed and stayed in my budget. Then he took the time to educate upon my request. Never rushed me even though there were other customers. I was treated like I was his priority then as I was leaving I watched him treat the next customer the same way. The prices are fair and the people are awesome. Thank you for all your help.
Very helpful and honest. Tried to repair my camper battery before selling me a new one. They also have refurbished options if you want a more affordable battery.
Highly recommend the guys at this Interstate Batteries location for any of your automotive, boating, motorcycle, or other battery equipment needs. Super friendly, courteous, and helpful. Not to mention down to earth.
Very helpful and a fair price on the battery. Been here many times for a variety of batteries for lawn equipment, cars and my tractor. Always a good experience.
Always great customer service and good products. I've been here occasionally over several years and plan to continue using them.
I just visited again today, 12/20/24, and want to say thanks to Aaron T. for the great service with the 2 batteries I needed for a JD crawler. I'm very grateful. It's experiences like today that bring people back to keep doing business.
I usually get the EconoPower batteries for a fraction of new cost and have had good experiences with them. The employees have good working knowledge of their products and demonstrate true customer care. I strongly recommend this place for all battery related needs.
We had a flat and pulled into the the parking lot to call roadside assistance. Not once but twice employees came to check on us and offered us help and water. Just wanted to make sure we were ok. Did i mention we are seniors...What a good business with WONDERFUL EMPLOYEES. THANK YOU!
Aaron the manager! Can’t say enough about him. Makes the entire interstate team look good. Come here for all your battery needs if you can! He is good with people and knows his work. Thanks again, folks at interstate. Truck drivers need lots of batteries. Try the good stuff.
I was in from out of town visiting a relative with a busy weekend ahead that required a reliable vehicle. My car battery died on me late on a Friday afternoon. I walked into this establishment, in a panic, at 4:40pm, 20 minutes before they would be closed for the weekend. Scott went over and above to help me out, even staying late to make sure I was taken care of. He treated me with incredible kindness and compassion and made a difficult situation better. Because of his actions, I had a reliable vehicle and was able to do the things I needed to do and enjoy my weekend without worrying about whether or not my car would start. I highly recommend this business and Scott in particular. He is a rare customer service gem and I appreciate him more than I could ever convey in this review.
Scott and his team always do an excellent job and I have confidence in the information that they give me is accurate and honest. Today they went the extra mile and so I'm going to take time to just tell people my highest recommendations. Thanks for all you do Mike and Pam, Springfield Missouri
I will never buy another interstate battery again!. I had a very frustrating battery issue. It was under warranty. I had to drop off the battery and wait over a week for a replacement battery to arrive. That battery never even showed up. Horrible communications with customers. This was a very expensive premium battery and yet they were dragging their feet on getting it replaced. They tried to weasel their way out of replacing it. Eventually, I had to call customer service and complain. In the end, I did get a prorated refund. It just was not worth , the extra expense of dealing with interstate batteries. I would not recommend buying an overpriced, and under performing, interstate battery.
THE BEST WORDS OR FIVE STARS DO THEM NO JUSTICE THEY HAVE ALWAYS HELPED ME AND MY FAMILY WITH BATTERIES AND KNOWLEDGE BEEN GOING AND SENDING PEOPLE FOR YEARS GREAT PEOPLE
I won't go anywhere else for batteries. And haven't for over ten years. I must've been rewarded unexpectedly for that today by this Christian company when my daughter was in need. Highly recommend both the quality/price of their products and their service.
I have been coming here for over 10 years and will NOT go anywhere else for batteries. The service is awesome, the prices are amazing and they are so helpful, knowledgeable, friendly and honest. You can't beat them on their service, price and products anywhere. I will be a life long customer and now half my family and friends are as well. I always recommend Interstate Batteries to anyone I meet
The products I got were good quality and I'm happy with them. I am not happy with the random $15 "miscellaneous" fee. There was no explanation to the fee, which is upsetting.
My battery in my Harley died and I was stranded in Springfield. After calling 8-10 different places for help I called this Interstate Battery Location and talked to Jennifer. She was extremely helpful! They had the correct battery but I couldn't find anybody to install. They loaned me the tools to install the battery and were extremely helpful. I can't say enough about the customer service Jennifer gave. Daniel and Jerry were also extremely helpful with figuring out what I needed to remove the batter and working with me. IT was a 4 hour process and I am extremely thankful for these 3. You have 3 dedicated employees that are assets to your business. Thank you!
I just want to give a shout out to the team at the Springfield MO location. Jennifer and Erin were awesome. They truly went above and beyond! You have earned a life long battery customer!
Called this morning about a hard to find 12volt golf cart battery. Jennifer was the best at getting me fixed up. The best experience I have ever had on helping over the phone Great attitude!!!!!! And battery in stock.
My interstate car battery purchased from this dealer was only halfway through its warranty and failed. Upon trying to return it, Tyler stated that I would need to take my car somewhere and have my complete charging system analyzed. I chose US Automotive, and they determined that the battery was indeed bad. I returned and presented Tyler with all the results, but he stated that I would need to leave the battery for a few days to be checked out. A few days later, I returned, butTyler stated that I must leave it a few more days. Tired of waiting I asked to be given the faulty battery back. I still have it. My advice to everyone is to buy your Interstate batteries at Costco where you will be given great service and not just the runaround.
The people were very customer oriented, and the prices are reasonable. I checked several other places and even a new battery installed was less than all the others! Great service!
My 1st 5 star review! I rolled in this afternoon and was immediately pulled into the shop. Work was done fast and right. I think his name was Bob. I'll be back for several more batteries next spring.
I drove 2100 miles and my battery light came on. And I went in and saw these guys. Bob was so friendly and so helpful. He explained everything that needed to be done so I understood it and wasn't confused at all and never got once frustrated with me. I would highly recommend these guys to anyone. They did a wonderful job and surprisingly it didn't cost me an arm and a leg to get it all done. If you need work done go and see Bob. He is the best.
Came in today after being referred here by my friend and Bob hooked me up. All of my battery cables I thought needed replaced but instead of selling me something I didn’t need, Bob took his time to look over everything and just replaced the bolts, nuts, and washers. Customer service is doing the right thing and showing the customer they don’t need to spend hundreds of dollars on new cables when the company could fix the issue in 10 minutes for pennies to the dime. Great place, highly recommend!
I arrived at Interstate Battery at about 4:15 PM Bob Horne informed me that they normally dont perform battery tests after 4:00, but he didnt hesitate to help me out and test my battery. He determined the battery was bad and quickly sold me a new battery and got me on the road within an hour. I HIGHLY recommend Interstate Battery to everyone. They are very polite and dont treat us women like we are stupid. The customer service is top notch. They are cheaper than O'Reilly and have a better warranty. I will NEVER go anywhere else. I cant say enough about Bob and Interstate Battey. I wish I could give them 10 stars
Had some issues and batteries didn't fit, and had to return them. Bob H. did an amazing job making everything right and apologized for the inconvenience. He got me taken care of and back on the road. Great customer service!!
Awesome place with awesome service. Bob was able to get us in (even a few min before the place opened) and knew exactly what we needed and gave the details how how to go about doing everything. Cool place with cool staff! I will be returning :)
Aug 28, 2019
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