Locally owned and incredible service. I have used this company for many years and I provide them referrals with 100% confidence. They have proven to me, top quality is their focus. This standard is not simply written on a plaque in their lobby,,,, it is clearly on display in real life with the service and finished product. 5/5 STARS!!!
If you have an unfortunate auto body issue, at least go get an estimate from Nick and his crew!!
Truly the best in the business. Nic, Zach and the guys are the only ones I trust for auto body repair. Top notch service, great pricing, high quality work, and quick turnaround times! Highly recommend.
I can't say enough good things about this company! Zach and the team did a fantastic job for me AGAIN. Very pleased with the paint job. I have taken my vehicles to them for several years and they always deliver quality and affordability. So professional and so nice. Highly recommend!
This is the second time I've chosen Dings & Things to repair a broken side mirror on my car. I would not go anywhere else! They repaired it quickly, and it is like new. Everyone I interacted with was helpful and easy to talk with.
Zach went above and beyond to help me out with my new Subaru. Unfortunately, someone put a big scratch in it before I even made my first payment; but he got me right in and about an hour later it was like he waved a magic wand and was able to make the vandalism as if it hadn't happened. I couldn't be more grateful given how expensive repainting would have had to be. Thank you so much for helping save the day--with a smile to boot! You just gained a new loyal customer. :):)
My family has been taking all of our vehicles here for as long as I can remember. From hail damage to unfortunate scrapes and fender benders, Zach and team have not only fixed my car perfectly but have gone above and beyond helping with insurance and also having my car back to me earlier than expected. No hassles ever, no upsales, but most importantly, just fantastic work - and I am super picky! Couldn't be nicer and easier to work with on top of the great work! If you love your car like I do, only let the best work on it.
THE BEST IN THE BIZ! We have been taking our cars here for the last few years and are always so pleased by the work that is done and service received. Nic, Zach, and the whole team know their stuff and always treat us so well. I had to have some repair done to my new car due to my own fault and they quickly got it back to looking brand new. I highly, highly recommend them!
I will never NOT use this place! Zach and Nic went way above and beyond to get my van road ready after a year of it sitting with front end damage from a deer. These guys never tried to upsell anything, listened to our concerns, completely respected our budget due to out of pocket expenses, and it now looks like nothing ever happened! They truly turned a nightmare year into a dream! From the moment we walked in to the minute we walked out to our beautiful vehicle, we felt heard, respected, and truly appreciated! We will always send people to these guys and will always sing their praises!! Thank you Nic, Zach, and the rest of the crew for your top notch service and work!!
Had a little finder bender happen to my truck. Took it into Ding & Things, and right away was met with friendly faces. Zach helped me out and he was very transparent with me about what it will take to fix it. Went beyond my expectations. Even cleaned the inside of my truck and got the whole thing done fast. 10/10 recommendation.
My car was in an accident from the snow in January. Despite negative Yelp reviews, I called D&T on 1/16 to discuss working up an estimate for all the damage, informing them that I might be paying out of pocket for the repairs & would be fixing it even if the insurance company refused to pay for it. Zack ensured me that they would be happy to take my car & have a look at it. The car was delivered to D&T on Friday1/17 at 9 am. I had not heard back by Monday 1/20 so called to see if they had looked at it/prepared an estimate. I was informed that they couldn't find the key the tow company left on the vehicle. After helping them find the key, I was told they would have an estimate right away. Several days later I called for an update & was told that from a visual inspection it would be totaled, again I requested a full estimate, including suspension/engine damage. I was told they would put it on the rack & have a look but would email me an estimate for what they could see just from looking at the car in the meantime. This was sent on 1/28. I am a surgical nurse without the ability to use my phone during operations & also work the exact same hours they are open, M-F 8-5.
I patiently waited over a month to hear something, without my car or even a rental the entire time. At the urging of a coworkers, I decided to have the car towed to another body shop she had positive experiences with. Again, because of their hours, I had to send my daughter to oversee the towing & collect the key from D&T. When she arrived she spoke with Nic, who told her the estimate they conducted initially was adequate b/c they considered the car totaled & also refused to give her the key, stating she would have to pay $125/day for holding the car for over a month. The tow truck left after she was unable to collect the key & was then told by Nic, the owner, that he might be able to work out a deal for the "storage fee" (which at no point during my many conversations with Zack was ever disclosed) if we wanted them to do the work. Which sounds an awful lot like extortion NIC, if not at the very least a disgusting attempt to bully a 19 year old girl. I called Zack, he remembered our conversations, stating they never did a full estimate because the car was deemed totaled from a visual inspection. I again explained that I needed the estimate for ALL the damage, as I would potentially be paying outright for the repairs but also to compare estimates from other shops. I also reminded him that a storage fee was never disclosed during our conversations & if the key was not turned over to my daughter immediately that I would be reporting the car as stolen. He told me Nic, the owner, was handling this now & that I would have to talk with him. Nic returned my call, condescending, calling me honey, & reiterating all the things I had already discussed with Zack. He attempted to mention doing the work & working out a deal for the storage fee. I let him know that I was no longer interested in doing business with them & would be reporting the car as stolen, as well as reporting him to the BBB. He screamed at me to get the car off the lot & proceeded to yell at me over the phone, at which point I disconnected the call. I called my daughter to let her know to call the tow truck back & while I was on the phone with her overheard him screaming at her & her friends that they had 5 minutes to get the vehicle off his property. He forced her to drive a car that his shop deemed totaled, refusing to allow her to wait for another tow truck. I highly suggest going literally ANYWHERE else. The negative Yelp reviews were spot on. Zack was nice and respectful but unfortunately has to defer to the completely deranged, unequivocally unethical, dishonest, misogynistic, rude & DANGEROUS owner. To force a young girl to drive a totaled vehicle off your lot to prove a point & throw a tantrum is the most disgusting display of a business owner I have ever encountered & I am very anxious to hear what an attorney has to say about all of this.
All around amazing. Zach is an honest, open, and authentic person who genuinely wants to help people. I took my RAV4 to him after sliding into a tree and messing up my trunk/bumper. Zach came out and assessed the damage, talked me through the process of what repairs would look like, and when I asked if I could call my insurance in his store he not only said yes, but stood by and helped me talk to my insurance company. Dings & Things are also friendly with the Enterprise on Sunshine and so Zach was able to help me with having someone pick me up from his shop to get a rental car as well as returning the rental afterward. When I picked my car up from his shop my trunk and bumper looked brand new and he again came out and looked at it with us and talked us through everything they did and made sure we were happy. I hope nothing else happens to my car, but should something happen, I know exactly where I’ll be taking it!
Two visits, two amazing experiences. Zach and his team go above and beyond to make sure your car repair experience is quick, easy and satisfactory. This is the only body shop we'll ever use in Springfield. Thanks for all you guys do and how you do it!
If there were more stars, I would give them. Nick has always went above and beyond for anything I have called him about. Recently, I was in a rear-end collision. They took care of everything and my car looks brand new. Not only that, it was completely clean inside and out! Had another small issue a week later- wasn't related to the original issue, but Nick figured it out in minutes and fixed it when he didn't even have to. Top notch service, this place! Thanks Nick & Zach! Appreciate you guys!
Thoroughly impressed with the work done to repair paint damage on my vehicle. The process from talking to Zach initially was professional and all of my expectations were met after receiving my vehicle back from Dings & Things! Very happy with the restored product and the fact that they stand behind the work. Highly recommend them---really top notch work, and I'm very happy I brought my vehicle in! Thank you, Zach!
10 out of 10 would recommend! Zach and the entire team were wonderful to work with from the very beginning. We had 2 vehicles damaged by hail and they helped make a stressful process feel very stress free. Extremely accommodating to the scope of work we wanted to get done and helped educate me on the insurance claim process.
Nick and Zach go above and beyond any expectations you have to provide top notch service. Nick, the owner personally took care of two very stressful situations dealing with the insurance company and the car rental company. He was truly a life saver for me in a stressful situation. I am so grateful that Dings and Things cares for their customers on such an extraordinary level. If you want great service with excellent work these are your guys.
Zach is a GODSEND!! The real deal, you want someone trustworthy and honest??? He’s your guy. So far he has fixed both of my cars with no issues. He is fast, reliable and honest. BEST PRICES AND SERVICE IN SPRINGFIELD. As a car rental business I always have cars that need fixing and so grateful I found someone who knows what they’re doing and I can trust them!! I can’t recommend him enough 100/10
I am a single senior woman and am so grateful to Zach for his kindness and really surprising customer service. I have never been treated this well when taking my car in for any reason over the years. Many thanks to Zach and his excellent crew. I still smile when I see how great my car looks!
Could not recommend Dings & Things more!! Everyone was friendly, professional, and attentive. Zachary walked me through the whole process, sent me photos of my car after the repair, and made sure everything looked great! They got my car repaired perfectly and even detailed it after! 10/10 recommend Dings & Things
Would highly recommend! Just picked up my Bronco after it was literally destroyed by baseball sized hail, and it looks brand new. High quality work and high quality people, Zach greets you as you come in and thoroughly explains the whole process to you! They took care of everything after my initial discussion with my insurance company and then my estimate from them. They were quick to get it in and repaired and the results absolutely blew me away. If I ever have any future issues, I can guarantee they are getting my business. Thank you guys for the hard and exceptional work on my Bronco. And thank you Zach for keeping me informed through out the process.
I was recommended to Dings & Things Bodyworks and had a wonderful experience. When I first arrived at the shop to receive an estimate for the damage on my vehicle, I was greeted by Zach. After promptly washing his hands from doing work in the back, Zach introduced himself and asked how they could help. After reviewing the damage, Zach immediately began working on my estimate. He searched used parts to try and save me some money, but ultimately had to purchase new. Within 10 minutes, I had received a full estimate for the damage. I was so pleased with Zach's customer service skills, I decided to have them order to parts and get me on the schedule. I was initially told it would be a few days before the parts would arrive. However, the parts arrived early and they opened their schedule to get my vehicle fixed. There were a few shipping delays for some additional parts, but Zach was prompt with his communication and apologized for the delay. The work the shop did was fantastic and they matched the color perfectly. I would highly recommend Dings & Things Bodyworks for any auto body needs. Zach - keep up the great work. Thank you to you and your team for a job well done!
One of the best shops in town. Amazing bodywork, high quality paint, great service. I have been using Dings and Things since 90's. Never a disappointment. Thank you guys for doing an excellent job.
Zach and Nic were extremely helpful in fixing a large dent and scratch a runaway shopping cart put in my Z. Came in and got a quick estimate, talked over options and set up to have it repaired that Thursday. Went to pick it up and not only was it $100 less than the estimate, they had buffed out my headlights as well. Chatted with Nic about the car and understood that he really cared about it and enjoyed it.
I added some before and after photos below of the scratch and dent, as well as a photo of the headlights.
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