Big Boy's Towing & Recovery in
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Address:3600 W Waddill St, Springfield, MO, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Towing service
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Zip Code:65802
Working Time and Location
What clients say about Big Boy's Towing & Recovery in Springfield (MO)
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Josh is awesome!! He took such good care of us and our truck. He went above and beyond and even helped us get our truck in our storage unit!! Super quick, efficient, and cheap. If I could give more stars I absolutely would! Thank you so much for helping us out during such a stressful time! You rock!
Jun 07, 2025 -
I was less than fortunate on a trip I was taking to Texas because my dad was having triple by pass surgery. My car broke down, I had to get a tow and find a rental car on a Sunday. Josh was my tow truck driver and he was so kind and helpful to me. I can not appreciate him enough. Thank you so much.
Jul 21, 2025 -
Drivers answered questions, trucks were very nice. They worked together communicated with each other. The driver transporting my truck spoke to the dealership service technician. My truck was seen immediately and repaired immediately. His knowledge and rapport with the dealership made a difference. Thanks
Jun 26, 2025 -
So thankful to Nicole, who answered the phone and Cole the Springfield manager. Cole knew he was providing great service by accepting the abandoned RV with SPD Incident Number and I appreciate he and this company beyond words. I volunteer for a non-profit that acquired a Tax Lien Investment Property in hopes of helping clean up blighted locations in Springfield, but it turned out to be a hoarder money pit so I was desperate for help. Cole was so gracious and knowledgeable. I’m so impressed with him and his knowledge about the companies other service offerings such as dumpster rental and repair work. Cole and Big Boys are a vast difference to the call I made to Henry’s Towing who gave the RV job a fast brush off and rejected pickup; not listening to my problem, nor allowing me to speak to a manager. I certainly hope the powers that be in Springfield Government offer Cole and Big Boys Towing more city work in the near future. When good organizations and people join forces there is no end to the mutual good we can do. Even when it’s hard, let’s keep doing the right. Let’s keep supporting, working and promoting one another and see the positive changes and prosperity believing good people and business will thrive. Thank for being trustworthy Big Boys to the rescue!
Oct 25, 2024 -
I had family coming to visit, and they lost a wheel off of their jet ski trailer. The receptionist and driver did a fantastic job. Josh (driver) was professional and kept safety at the forefront of everything. Ensured we were satisfied with his service. I will continue to use them and ask for Josh!
Jul 07, 2025 -
Great customer service. Josh explained everything perfectly and did an excellent job getting my truck towed to the dealership. I would definitely recommend them if you ever need a tow. Thank you Josh on getting my truck out of the bay and to dealer as quickly as possible.
Mar 29, 2025 -
I have used big boys towing several times! They successfully got my car where it needed to go and also got me where I needed to go! Perfect gentlemen, Josh and Tyler were TOP NOTCH! VERY careful with my car and accurate. With their work ethics and professionalism, they still went out of their way to support and get me through my bad luck and through the transition! Thank you Big Boys Towing!! A+++!!!
Apr 12, 2025 -
Fast friendly and professional service. Which in this day and age is hard to come by. The driver called me right after I called there office to let me know when he would be at my location. And arrived on time was dressed very professional and was friendly. Took car of my vehicle not to damage it. Office staff was very friendly and helpful and assuring. In all fantastic service.
Mar 12, 2025 -
Jesse and Big Boys truly helped me out in a pinch when I needed it. Everyone was nice and the truck was there super quick! Fair rates that are laid out with now hidden fees. Hopefully I won't have to but if I need a tow, I'm calling these guys! Huge thank you to Jesse and Big Boys.
Apr 04, 2025 -
Van died in the middle of an intersection. Nice person helped push me out of the way of traffic. Called the first towing company I could think of. After being on hold for over 5 minutes, I noticed across the street a Big Boy’s truck. Hadn’t ever heard of them, but ran over anyways to ask them for help. Got a card to call it in, and was answered immediately. Super polite, and extremely professional. Got me home safely! And was cheaper than the company I was on hold with earlier. Thanks again!
Feb 28, 2024 -
Driver was very nice and professional! Arrived on time and had my vehicle loaded quickly and delivered to repair shop with no issues.
Jun 26, 2025 -
Although you did not get me back up and running, the service was EXCELLENT. The driver was thorough and knowledgeable and so so nice. My husband was able to replace both the starter battery and the main battery and we were back up and running. Thank you for trying as hard as you did. I really appreciated your work.
Jan 24, 2024 -
Outstanding services. They show up on time and the driver kept me informed of his whereabouts while waiting. Driver very cordial and very safety oriéntate. Highly recommend theirs services.
May 07, 2025 -
WOW! Very impressed with this towing service. Matt, their driver was very professional & polite. Our jeep had slid off of our icy driveway & was wedged into some trees. Matt was here the next morning & did an awesome job getting our jeep out back onto our lane. Very happy with their service & would call on them again. Thank you Big Boy Towing & Matt.
Jan 25, 2025 -
Makayla quoted me on a towing price & told me that I could decide if I wanted to get a tow through them after I called a few places. I decided to go with a cheaper company but Big Boys showed up first, without calling in advance, and it had been about an hour since I called originally. She told me she could have them drop my car back off and I could recall the other company. Terrible customer service and attitude from Makayla after she made the mistake. The man who towed my car was very kind and I’m thankful the company worked with me on price, but the lack of communication and Makayla are the reasons I won’t use this company again.
Jan 22, 2025 -
Great service! In any emergency they will show up fast and help you with any roadside problems. I recommend them 110%
Mar 12, 2025 -
Big boys roll off dumpsters called late on Friday 3:00 pm deliver by 5:30 pm & pickup only Monday & deliver another dumpster waited picked up on Monday 12:00 Pm Big Boys get 5 star i recommend BIG BOYS.
Mar 12, 2025 -
Y'all are great you've saved my bacon a couple of times already this year the professional reasonably priced and do wonderful work thank you so much
Mar 14, 2025 -
I’ve never had to call a tow truck before but for my first time it went so smoothly. Super fast and friendly!
Jun 02, 2025 -
Justin from Big Boys Towing arrived within 45 minutes of calling. I was so thankful, as other companies estimated they would arrive in 2-3 hours. Justin knew exactly what he was doing! He explained how he would get the vehicle back to safety and he did just that. Exactly how he explained. Super duper professional job. I was so impressed!
Nov 17, 2024 -
We had an urgent need to move equipment that had been damaged due to being defective. Big Boy's responded quickly and the task was completed earlier than expected. Excellent Service. Excellent Results.
Dec 04, 2024 -
Well, they made a killing off a crap situation. We finally got someone's car out of impound who wasn't able to do it themselves, which took several calls, runaround, and so forth while the car racked up $900 in fees... most of which could have been avoided if we didn't have to follow up multiple times after being told we had to pick up the form, but later it could be emailed, then multiple calls to get the form, or any of the other steps. And once that was all finally figured out from out of state, the guy said "we only take exact cash, so I'll just keep the extra $10." Uh, no? The one star is for taking off a few days of fees from over the holidays when it wouldn't have been able to get picked up anyway, so it didn't top $1k... thanks?
Dec 17, 2024 -
Speedy and professional service. Rescued me on the coldest day of the year. Really happy that I used these guys and if every needed again, I will be calling.
Jan 15, 2025 -
Prompt service. No problems. Wish I had been told the charges in advance!! Felt ambushed...
Mar 12, 2025 -
Every tow company in town either put me on hold or told me it would take an hour... and I was stuck in the middle of a busy street! I called Big Boys, and they were there in FIVE MINUTES!!! Super fast. Super nice, and they had the best price out of all of them! Needless to say, the next time shenanigans befall me, I will call Big Boys first!
Sep 30, 2024 -
Used Big Boy towing to move a vehicle from one shop to another. Made all the arrangements over the phone. Customer service was outstanding. Payment was easy via Square. Highly recommend!
Dec 04, 2024 -
This is my second time using Big Boy's Towing, and it only further cemented my decision to only ever use this company. Every person there is courteous, respectful, and professional. Tyler, one of their technicians, was able to tow my car backwards perfectly into a parking space like it was nothing. There is no company I would recommend more.
Aug 15, 2024 -
Thanks for the tow, Jordan was very professional, polite. Would recommend your tow company again.
Mar 12, 2025 -
Fast & Friendly service: I used Big Boy's twice in a weekend. Once to get my 3500HD running after a mysterious failure. I went to a local repair shop for diagnosis. If course nothing found. A day later I was in worse shape and called back for a tow.
Nov 06, 2024 -
Big Boys company is the real big boy. They did a great job with my truck with this location. Got it there safely with no damages. So professional and know what they are doing. Dispatcher Montana was the best and has helped a lot.
May 18, 2024
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