BEST IN TOWN — AND I’M NOT EVEN TALKING ABOUT PRICE! James’s first priority was making sure I was safe. He kept telling me to stay in my car and stay warm while he handled everything....unless I just WANTED to be cold!! Professional, thoughtful, and genuinely awesome.
My car broke down on hwy 65 with fast traffic in a constant 3 cars wide near James River FWY. My car shook with every car that passed. I was terrified. James knew it was dangerous and made my tow a priority. He called to let me know he was close and he arrived in a short time. He worked just a few feet away from fast cars that could not get over. He told me not to worry about the payment part until we are in a safe place. He was like a superhero in a big movie. I even cried just a bit. I will start praying for their safety. James does great work.
James was awesome, starting with knowing his name instead of a corporate greeting. 417 Towing was very responsive. Great rate. Great service. Thanks, James!
The driver was kind and quick faster than i thought. The service was done quick and it was an amazing experience look forward to using there service again.
I gave 417 towing a call when my starter went out and we were needing a lift to the mechanic. James showed up and somehow magically started it first try! Most people wouldn’t have even attempted to start it to get a quick buck but James did & that spoke volumes! He was so sweet and I will definitely be calling him the next time we need a lift!
James was very pleasant to work with. He got us on the schedule and when we needed to change the day of our towing, he was accommodating and more than willing to reschedule our towing. He also communicated with us when he was on his way to get our vehicle and when the tow was complete.
I was pretty nervous to have my 1968 classic car towed. James was understanding, and came out and took care of everything personally to make sure pickup and delivery were absolutely perfect. Safe to say they have a customer for life!
(Edit 12/9/25) Had another classic car towed, James went above and beyond to make sure the car was safe and sound. These guys are awesome. Best in town.
Very satisfied with my service from 417 towing. James answered the phone promptly and was able to help me get the service I needed immediately. If you are you looking for a true professional who will take in consideration of your needs, James is your guy.
I’m from out of town and had an unexpected breakdown. James was super fast to pick up my car, very nice, and gave me a great recommendation for service to get me back on the road.
James was in the right place at the right time. I was on the phone with him as he was driving by with another customer already onboard. The kind customer was fine with James assisting me, traveling with my disabled husband who had limited oxygen. He was fast changing my tire, the amount I paid was quite reasonable and he assisted me to the closest tire shop for my tire repair. James and his kind customer were real lifesavers today. Thank you!
I would recommend James 100 times over. My car was in a ditch and within minutes he was there to help me. Very reasonable rates fantastic customer service.
James was a life saver. He showed up within the hour, and was extremely kind and helpful. One of the cheapest rates for a tow, I've seen in a while. When I find someone like this guy, I stay loyal. 417 Towing, all the way!
I absolutely LOVE 417Towing! I have had car issues with two different cars and in just a couple months I’ve gotten 3 tows. James is not only professional but explains what the issue probably is. He also works with where you want to go towing pretty much anywhere in Springfield. I love that he doesn’t have any hidden fees and his invoices are 100% transparent. I will always pick 417Towing!!
Called James to get a quote. Not only was he the cheapest in town but he came within 10 minutes of my call. Easy to work with, no hidden fees, laid back, simple. Highly recommend for a no hassle tow!
This is amazing and honest company! I’ve never used a towing company before and I felt quite hesitant about calling. The owner was down to earth, quick, and even offered to buy a drink for me at the gas station! 10/10 for service, timeliness, and ethics.
I needed a tow and I called 417 Towing. James showed up and helped me out. He showed up within 30 minutes, looked at what was wrong with my car. Offered to put air in my tires. Got me safely to my destination and was very professional. He made sure everything was taken care before leaving. I really appreciate the fast service, Professionalism, kindness, and not notch customer service. Thank you so much. You made my life easier and better. Thank you so much.
Very easy to work with. Showed up when he said he would, and was very professional and pleasant to talk with. I was pleased enough with the service that I will be calling back tomorrow to have the same vehicle towed to different location. Highly recommended.
Great experience! Gave us an accurate time expectation when we called, and showed up as expected. Our situation was “unique” and 417 spent the time and energy necessary to make sure no vehicles were damaged. Highly recommend and I will absolutely call again when needed!
I experienced a breakdown in the rain, and my car would not move. The situation was incredibly stressful, and the weather only made things worse. It was clear I needed a tow, so I used my phone to search for help and found 417 Tow. I spoke with a gentleman named James, who reassured me that he could assist. He arrived promptly and was both efficient and professional. James quickly got my car towed, allowing me to get back to my routine. What started as a difficult night was made much easier thanks to his help. I’m very grateful and will definitely recommend this towing company to others in the future.
I needed to have my car towed to the mechanic, but due to a bad storm, several large limbs from a neighbor's tree blocked the road. Two super nice guys from 417, came out and moved the limbs so they could get to my car. Way to go above and beyond the service. We will only be using 417 towing in the future. Thanks so much!!
When you need a tow, the odds are pretty good that something not so great has happened. If you’re lucky, it’s just a breakdown, if you’re unlucky, it’s something worse. We recently found ourselves in the “something worse” category after my daughter was in an accident. Thankfully, she is okay, but her vehicle is not.
These situations are stressful for the driver and their family. Our daughter lives in Springfield, MO, but we are over three hours away, so rushing to her immediate aid wasn’t possible.
When she was finally through the process of police reports and towing and made it back to her apartment, we were able to talk to her at length. She was understandably upset, but one of the things she shared through the tears was how nice her tow truck driver was to her through the whole incident. As a parent, hearing that someone treated your child with respect and kindness, especially during a stressful time, is heartwarming.
When I finally had a chance to talk to the driver, James, on the phone, he was every bit as polite and helpful as my daughter had described. He asked how she was doing and, in spite of it being late at night, gave us access to the location where her vehicle was stored so that we could clean it out and remove the license plates.
I honestly don’t have enough good things to say about 417Towing and James McCullough. He helped make a stressful situation easier and did so with uncommon empathy.
No matter how hard you try, you can’t always be there for your children, but it’s nice to know that when you can’t, there are still others who care.
When my son got stranded on the side of the highway about an hour from home, then had already gotten scammed my another “tow” company who insisted he pay upfront (yes, red flag but the kid is still learning) & never showed, causing my boy to be waiting for OVER 2hrs, the driver of this tow company ended up being just a few miles from him & showed up very quickly, towing my boy to a tire shop so he could get his problem addressed. The guy who I talked to could I think sense my stress, as I was in full “mom” mode (b/c teenage boys who THINK they know everything, STILL need their mommas) & he assured me that he would get my boy taken care of…& he did! Will definitely be using them again if the need arises & would recommend them to anyone in the Springfield area!
10/10 I Recommend Excellent Experience Went Above & Beyond To Get My Car To Kia & Was Kind Enough To Offer To Ride Me Over To Enterprise.. As Car Problems Is Already A Hassle Dennis Great Conversation As Well..
Called a week ahead to get picked up, they called me a day before to confirm. The next day they met me at my truck when they said they would. Excellent communication. Great service. Thank you!
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