I visited Pick and Pull recently to find wheels for my truck. The employee at the front told me they had several makes and models available, so I paid the $3 fee to enter the yard. When I got to the back, there were no wheels or tires at all, everything had been stripped off the vehicles.
When I returned to the front, I noticed an “employees only” area full of wheels and tires—some of which I could have used—but was told I couldn’t look through them. When I asked why they charged me knowing there were no wheels in the yard, the employee said, “Yeah, we kind of knew there wasn’t any.” They refused to refund my $3.
I felt completely misled and taken advantage of. It’s poor business practice to knowingly charge customers for something that doesn’t exist. I would not recommend this place to anyone.
Staff is getting better.
The price of items is getting outrageous.
Great selection of vehicles.
It's convenient that you can check their inventory on-line.
Towards closing time it takes a long time to checkout
If your going to try to pull a ignition with a matching key, good luck
Someone steals all the keys.
Honestly, not a bad place to pick up parts, but you do kind of have to haggle. Or you WILL get charged out the ass. Social skills are preferred. Also if someone asks to use your tools 40 minutes before they close just say no. It's not worth helping especially if they are using hose clamp pliers to take a bolt off a coil pack. Red flag.
Good junkyard now open 7 days a week and there's multiple of them around the city. Been going since childhood with my grandpa so they have a special place in my heart. They even sell cars but they are "As is" so be warned and bring someone moderately knowledgeable about vehicles if your aren't. They buy cars too.
All Pick and pools are a waste of time and money. You can find brand new parts on rock auto for half to 3rd the price this place is a joke don’t go through them.
DO NOT COME HERE. TOTAL RIP OFF. $50 for a passenger mirror on a 2006 vehicle. I mean, these prices are getting out of hand. There used to be a time where junk was priced accordingly. I go somewhere else
Normally I have a decent experience but yall put me on hold for 40mins and then come to find out yall crushed the car I need parts off of before I got there. Kinda disappointing
Not the best yard. Pic n pull is honestly very overpriced. The employees do a decent job. If you want better prices and more professional staff go to all-n-1
Used to come here a lot, but never again, takes forever for them to get you checked in and they wanted a fortune for a stupid little trim piece I needed. Just buy new parts, this place is trash.
Boy I tell ya. It's bad enough the staff talks to customers like we're nobody. Yet if it wasn't for us customers Pick n pull would be out of business and some of their staff would have to work at McDonald's.
I went to pull sway bar linkage. Bought 2 others for $6 to $7.00 each. Today 5/22/24 the manger with the pink or purple hair didn't even know what I had and made up a part which she called tyrod ends. Wanted to change me $38.00. I can get 4 brand new ones for $40.00 see picture.
All 3 pick n pulls in Kansas City. The staff give deals to some. Others they make up prices for. If you don't know the freaking part, look it up. I passed on some shocks because the KCK store wanted to charge way too much for "USED" shocks. $125.00 for 2. I bought brand new ones for under $99.00.
If I were you, don't waste your time with pick n pull, either of the 3 yards I'm Kansas City.
I'm a tool kit member. I rarely get anything for a discount being a tool kit member.
If you have to return something. You don't get your money back. They only give you store credit.and when you go in and don't have your recipe. NONE of the staff will look your purchase up on your membership because they are simply LAZY and smart a** with you the customer. Some even think it's funny when the customer gets pissed by the way they take advantage of " The Customer".
So Pick n pull you lost a long time customer due to your RUDE staff and your outrageous prices on used parts.
Terrible customer service.
I get it's not your "job" to know what on YOUR lot, but if I ask you to check if a vehicle simply has a transmission on it don't start hollering about it and then hang up. That's what we're at? Grow up.
The website listed the parts for $30. I was charged $60. These thieves do not tell you the truth. Full on scam. Don't waste your time or money with pick n pull
How are you gonna charge brand new prices for used parts that you pull your self! Late model pulls them for you and there cheaper on some stuff. Don't waste your time here All n 1 junkyard on Blue ridge is better and a lot cheaper prices are cut in half. And they don't charge you every little cent.
11-13-22: I absolutely LOVE going here. Like even if I don't technically need anything for my car and I'm bored at home and have nothing to do or anywhere to go, I'll go and just look around in all the different cars just to see if there's something that I can't live without that'd go good in my car or even in my apartment somehow lol it's also a neat place for a not so fancy date, cuz that's something my boyfriend and me used to do
truman rd going down hill.... need nicer people... prices a lot cheaper at all competitors and no fighting at counter. go try to price match something and see how that works...why would anyone ask their employees to run off customers?? They need to be nice and welcome people...either price match or don't. winner rd store is improving daily. They actually care.
Just called this place to check and see if the part I needed was there because I am 3 hours away and wasn't ready to make the drive on a hunch. This lady named Tina gladly went out and not only checked if it was there, but called me with her personal phone so we could facetime and look at the damage that other customers have made. This allowed me to see if the part was usable or not. Sadly it wasn't, but no matter what I am grateful for her thoughtfulness and saving me a 6-7 hour round trip.
Great place to get parts for your DIY car and truck projects. Join the club and get great notification specials and discounts. Great staff at Truman a d Winner roads in KCMO.
Don’t expect much out of service from this place. Was consistently put on hold for over 30 minutes, “Hello pick N pull, please hold. “Click”. Waited over a week to get my vehicle picked up, wouldn’t pick up a vehicle from MY companies lot. Told me I had to tow it about 100 yards to another lot before they would take it. Wanted them to come pick up another vehicle, had everything set and had been waiting almost 3 1/2 hours for the driver to come pick it up. Before pick up, he calls me to tell me I have to drive to the store to show paperwork..
They are changing their system for grouping vehicles...I didn't like it because there were no row markers! But they are in midst of the update so I guess it wasn't bad. Staff was helpful and not rude to a dude that should have been put in his place so kiddos for that! They have a self waiver station that would be amazing if they integrated vehicle interchange self lookup but it was seamless. It was organized and fairly clean...I've seen way worse! The only complaint is the Jonny on the spots were so gross I waited another couple hrs to pee elsewhere. Otherwise pick n pull is amazing!
My 2001 Dodge Ram 1500 truck was stolen here today. The store clerk's only response was, "We don't have cameras," so I went back outside and took a picture of their camera. The police dispatcher who took the call said, "I get these reports from there a lot." Community + officer = heads up at this location. Suspect vehicle green Dodge that looked a lot like my blue one was involved.
When we got there I knew you had to go in on your own and get what you wanted out of the vehicles they have...but, that being said, it's walk in ONLY! HOW do I, a person in A wheelchair, come out with a transmission???
I can wheel in and pull it out sure but getting it out? Come on guys?? Lets have some compassion for a change!! I also needed seats...couldn't carry them out either. I guess thinking I would be able to go in and load my things with help. Guess I will shop closer to home...
Ridiculously short-staffed. If you call them and they ask you to hold, just drop the call cause they are never picking the phone back up.
After confronting the person on the phone that I had called over 6 times in 3 days and was asked to hold everytime, he told me that he was really busy and didn't have time to answer me. When asked how long I should hold, he said as long as I want cause I wasn't a priority. He didn't want to frustrate the customers at the store yet would rather argue and frustrate me over the phone (also a paying customer btw). All I needed to know was whether they had a size 35 battery in stock, I requested the man to just let me know but he would not budge. I live over 30 miles from the yard and I'm not going to drive up there just to check the stock when someone should be able to give me this info over the phone.
I'm a toolkit member that regularly visits the yard and you just lost me as a customer.
Why buy new? If you can manage getting the car part off then you can put it back on. And of it doesn't work or fit. Take it back for the correct one. They mark the parts purchased there. And, considering the nature of the business, the return policy is very admirable and fair. I urge you to give the place a try before you go spending your paycheck on parts and car labor. It could save you hundreds. Even thousands!
I've never had a bad time here. It's nice to have a place to go if I just need a random part and don't want to pay for the whole component. I needed the ring that hold the headlight bulb in place today. You can buy just the ring at a parts store, you have to buy the whole light, and it's about $100. I went and pulled the ring off an old car here and paid less than $4 for it.
If you're comfortable pulling and replacing your own parts, this is a good go to place.
Pick n pull offers great friendly customer service and they usually what you need for used parts! The only issue i had was their NO CASH REFUND POLICY. That i totally disagree with! If i work hard for my money and buy something i should be able to return the part and receive a full cash refund with the correct return procedures applied properly!
This place has a large number of vehicles from which two extract parts. Prices are reasonable in the vehicles are elevated for easy access. In addition, some of them are indoors in an old Warehouse type structure, which makes extracting parts less sensitive to the weather. Their prices are reasonable; however, expect core charges. There is a small entry fee to get in like two or three dollars.
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