We've been going to Midwest for a couple of years or so and 99 percent of the staff have always been professional, courteous and accommodating. Prices are fair and payment is quick.
I stopped by to deliver some belts this morning and Alex was so quick to address and take me to the right direction, I drove around the place and it was clean organized and everyone was very nice and driven. I will come back and recycle my own stuff myself. Great times!
I was honestly blown away from the moment I pulled in. Everything ran so smoothly, and once I had a chance to really look around, I was impressed by how clean and organized everything was, equipment, piles, the yard, all of it. This was my first time at Scrap Management Industries in Kansas City, and everyone I talked to, whether they were out in the yard or inside the office, was friendly, upbeat, and more than willing to help. You can tell they take pride in what they do. Coming from another town with other scrap options, I can confidently say I won’t be going anywhere else now. They were fair across the board, quick, efficient, and they genuinely care. Overall, an excellent experience and I’ll definitely be a repeat customer.
The administrative and support team at SMI is top notch. Any time there are issues or discrepancies, they are handled very quickly. Sabrina is my “go to” and jumps right on the task at hand. In the very rare situation that she cannot help, she gets me directly over to somebody who can. She is always a pleasure. Keep up the good work team. Thank you.
Such a Great Operation! Scrap Industries in Kansas City is seriously impressive! The place runs like clockwork — fast, organized, and super fair on pricing. The team brings great energy and professionalism, and you can tell they really care about doing things right. It’s awesome to see a local business that keeps things clean, honest, and efficient. Highly recommend checking them out if you want a smooth, positive scrap experience!
Great customer service, prices are very competitive and fast service. They offer pickup service for commercial account holders if regular junk customer they will help you get the best deals in town
Great customer service and they always have good pricing. AND THEY PAY CASH! Highly recommend using SMI to recycle any excess or unwanted metal you have!
If you are a scrapper or just someone who has scrap and wants to make the most money for what you have then this is the place for you to take your scrap they have the best customer service and are so quick getting you in and out I recommend this place for everyone just stop by and see for your self
My overall experience has been nothing but excellent with each and every staff member I have been in contact with. My company is there 6 days a week and not 1 complaint has been brought to my attention. There prices is very competitive as well.
The staff is always courteous friendly and helpful. They're always more than happy to answer my questions. All staff that I've had encounters with have always been friendly and helpful . The guys on the non-ferrous side are always friendly courteous professional and helpful. Thank you.
Pretty interesting place to find, only because we are in a sleeper truck so it was a little tight but overall, super nice people, fast and friendly loaders, overall about 40 minutes from arrival to departure. Scale in stop and wait for the young lady to come to you for your pickup number, then she will tell you to proceed thru the building to the dock. Loading was quick, didn't even have time to make me a coffee lol. Exit around the building and reenter the scale. Green light pull up to the building and go inside for bills. Young lady (i apologize i did not get her name) will come out and seal your doors. Then you roll thru the building and exit back out to the street.
I'm dont know about their payouts, I sure would have liked to find out but I showed up at 4:22 with two air compressor tanks. Not much to weigh, not much to count, should be a quick stop. Well it was but not for acceptable reasons. They turned me away 8 minutes before close, when their website clearly states they weigh till 4:30. So I dunno in my opinion it was unacceptable customer service.
Since I start bringing my scrap here 2 years ago. I've never had a bad experience. .when I was new to scaping they happily answered all the ?s I had....A HUGE SHOUT OUT TO BERRY. An unknown hero who happily helps unload my trailer time to time with his huge magnet..because of his kindness 30 mins of work is reduced to only a few seconds..both me and my sore back thanks u for how awesome u are!!!!
Top notch! Always pay me in a timely manner and very respectful on the phone. Love these guys! I work with scrap yards all over the country to help move product and they always work with me to ensure the freight is ready to go so my drivers can get on the road.
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