Samuel is so amazing!!! I came in panicked. I had a rental that I had drove from Texas when I noticed the oil light said it was low. I stopped in and Samuel checked and the oil was about out. He put oil in the car so I could make it home for Thanksgiving to see my grandma. I’ll never forget him. Thanks for getting me taken care of! You’re an Angel!!! May God bless you!!!
I want to give the biggest shoutout to the O’Reilly Auto Parts team in El Dorado Springs. After a long, exhausting weekend where our car had to be towed back home from another town, we ended up dealing with a dead battery. The tow company didn’t have jumpers and wouldn’t do anything beyond towing, so by the time we discovered the issue, it was Sunday and everything was closed.
When we finally got in touch with O’Reilly’s, they didn’t just use the VIN to make sure we got the exact right battery—they went far beyond what anyone would expect. Our car was sitting at the mechanic’s shop just down the street, and their help didn’t stop at the counter. After Jeremy got off work, he came on his own time to the shop where the car was sitting and installed the battery for us.
He absolutely did not have to do that, but he did—and that level of kindness and dedication made a world of difference during an already stressful situation.
To top everything off, once the car was running again, they had us bring it back to the store so they could check everything over and make sure nothing else was wrong. That final step really showed how much they care.
Some might chalk this up to small-town life, but to me, this was truly exceptional, above-and-beyond service. I’m incredibly grateful for the entire team’s help and won’t forget how they turned a tough weekend into a moment of real community support.
Thank you, O’Reilly Auto Parts in El Dorado Springs—you’ve absolutely earned this five-star review! 🌟
I used to really like going to oriellys,the employees were nice and helpful. The last couple times I've been in there one of the employees the same employee both times has been rude and did everything he could not to help me.
Give them 5 stars .. they're always polite, knowledgeable, willing to help. If they don't have it they'll get it. They really go out of their way to provide good customer service. Unlike other auto parts store, they have a huge inventory in stock
The guys at O'reilly Auto Parts continue to score high marks. Each and every time these guys are knowledgeable, motivated, friendly, and consider the many factors involved In maintaining an older vehicle. Cost is a factor. The staff is always willing to help, investigate, and coach me. In a world of automotive predators these guys still believe in straight forward and answers and customer service. I am thankful and appreciative of the extra effort they put out. Awesome job, See you soon.
The guy at the counter got on the computer & looked up the answers to all my questions, took care of me all 3 times that I had to come back & ask my questions, was very polite & helpful.
Always helpful, good environment and attitudes. Eager to help if its needed but not annoying and repetitive "can I help you?" "can I help you find anything?" "Is there somethin specific your lookin for?" More of a "good ol boys" environment and like I said, willing to help if its needed.
Adam helped us replace an alternator on our truck in the parking lot on a Saturday night with only 30 minutes to go before closing. We were a few hours from home with no tools of our own. Polite, friendly people with great customer service!
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