What clients say about Carquest Auto Parts - CARQUEST OF COLUMBIA in Columbia (MO)
Went here to get a low dollar lower pressure AC cap. Damion helped us. He made it feel like it was an expensive part. Took his time and showed us different options. Went above and beyond for sure. I would recommend this place any day. If they treat you like this for a low dollar part, they will do great on high dollar parts.
Got my order wrong and had me looking stupid and having to come back to their store to get my parts 🙄 didn't even get an apology for the inconvenience.
I needed a vacuum pump for my 2019 Equinox. It was fir the brake assist which had a recall. I couldn't get the part anywhere but they found one and about a week later got it for me.. I put it on and immediately oil was everywhere. It's only 3 bolts so I was confused about why it was doing it. I replaced the seal but nothing helped. As it is our only car, I just kept putting oil in it cause I had to drive it. After working another week so I could afford to get another pump, I took theirs back off and carefully inspected it. Turns out the outer faceplate is warped and there's a 32nd of an in gap on the bottom of the pump. I didn't have a replacement yet so I bought a tube of high heat and vibration gasket maker and used it to seal the gap. It worked and after losing over $100 worth of ow20 it didn't work but stopped the leak. I'm rating them a 3 because I'm taking their pump back Monday and I expect a full refund. It's not their fault it was defective, but they sold it to me. They should have to get their money back from whoever they got it from. Other than that I love them. They were friendly and helpful and I'll continue to use them as long as they make good on this pump. I can't afford to lose $130.
Update: I took the defective pump back, and they know I got it from them, but made the excuse that I didn't have the box it came in so too bad for me. It wasn't in its original box to begin with. So basically they are screwing me out of my money. I contacted the corporate headquarters who told me to take it back for a refund and I showed them the message and they said they're independent and didn't have to listen to them. Simply put they know and are intentionally cheating me out of almost $150
By far the worst company and people I ever had the misfortune of dealing with. They're bums and thieves. Stay away from them.
Still refusing to honor their guarantee. I'd give them a zero if I could.
Excellent service! Marvin and Andy were extremely helpful. I was in urgent need of a part they had it delivered by 8am the next morning. They even had a note on the part telling the driver to deliver first thing in the AM. Little things like that go a long way.
Extremely helpful and saved me over $100. My Honda was having difficulty starting. My Google search indicated it is usually the battery. So I went to purchase a new battery. When I was talking with gentleman behind the counter, he recommended to test the battery in my car first, then came from behind the counter with his machine. The battery tested fine, but he noticed my connections were corroded. He recommended a terminal cleaning kit that cost a fraction of the battery. I bought and used it that day, and I haven't had an issue since. Both would have fixed my situation and he was honest which created more work and less revenue for him that day. However he gained revenue, as now I will be a customer for life.
Nice parking lot, good store front, good visibility.
Parts counter people were very nice and quite helpful.
They are the people to see with your automotive questions- they offer practical options for your traveling needs. Good place.
Very helpful and nice folks.. I needed a battery for my car and it takes a specific model. They were great. Got me squared away and back on the road. This is where you want to go
Called, talked to rep, he got me best deal and supposedly/hopefully the correct fit, this was on 17th, quick and friendly, just now picked up part, won't know about fit till this weekend.
The agent was very nice, understanding even though we kept changing vehicles on him asking for parts for each of them. He wasn't wearing a name tag so I don't know that but he was friendly and made us feel welcome.
Carquest helped me do a coast-to-coast battery swap without any trouble. The staff was extremely kind and patient and made sure I was well taken care of. Highly recommend.
I work up in Columbia just down the road from CQ and when I need parts most of the time I drop in to Car Quest on providence as they are real friendly and most of the time quick with getting to me. (have had a time or so where I had to wait low staff) But as of right now never have a problem with the parts braking on me. and almost always have the parts I need in stock.
Highly recommended! Saved me a ton of money and had the part I needed in stock. Everywhere else I called had to order my part at a higher price. These guys were very helpful and answered all of my questions. I will always do business here in the future.
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