I stopped in with an annoying windshield wiper problem. I was expecting to make an appointment, then replace parts, and an expensive pair. NO! He came out, looked at it, came back with a wrench, and a few minutes later I was on my way. He didn't even charge me! I will definitely be going back for any car repair needs!
My husband and I are from Kentucky, he works for Norfolk Southern and is currently in Mississippi at the moment. On his way down, he noticed his wheel bearing was going out. He normally works on all of our vehicles at home and thought he was going to have to change it in the hotel parking lot one day after work. Thankfully to Phillips car care he did not have to. I’m not sure if it was the owner or an employee, but a very nice gentleman gave my husband a ride back to his hotel after he dropped his truck off and came and picked him up after his truck was done. Cannot explain how much this means to the both of us, great place of business.
Joey and his family are awesome. Joey went above and beyond to fix my car. The new part was on back order for a undetermined time so he went out of his way and got me a used one and told me he did but could have said nothing and charged me for a new one.The man knows I work out of state and only come back into Hattiesburg on certain days so he came to the shop on Sunday his day off so I could have my car for the holidays. Merry Christmas Happy New Years to your family and crew.
I went to get a whole new set of spark plugs and coils. Paid almost $700 only to find out later when my truck started having problems again (the same problems that the coils pack and spark plug was suppose to fix) that they were new at all. They are probably the same ones that my truck had or old ones from around their shop that they washed off and put on my truck. They played on the fact that some girls don’t know what to look for or how to tell just to make a quick buck.
I would give them a no star cuz that’s so unprofessional and down right wrong to treat someone like that.
These guys do great work. I recently had them perform a bunch of repairs on a 30 year old truck and they were able to do everything in about a week. I’ve been using them for years and I highly recommend them.
Professional and efficient family-run mechanic shop. I’ve taken my truck here several times and have been only impressed by their customer service and swift delivery of repairs.
Always so very honest and hard working. They know what they are doing because my problems are always fixed. I have been bringing my cars here since 2003 when I moved to Hattiesburg and will without a doubt continue to be back. Thanks for keeping my cars in good condition!
My wife, her sister, and nine kids were on their way back from Pensacola when my van started overheating and pouring coolant and they made it to a gas station. By the grace of God, this incredible mechanic shop was just three minutes away. It was around 4:40 PM, and they were scheduled to close at 5:00. I called from Arkansas, and the man kindly told me to have them bring it in and he’d take a look.
The water pump had gone out. These amazing mechanics didn’t just look at it—they stayed an hour and a half after closing to fix the van and get them safely back on the road. That kind of service, compassion, and work ethic is rare.
From a grateful husband and father in Arkansas: thank you from the bottom of my heart. And thank You, Lord, for making sure they broke down near this shop, right before they closed, in Hattiesburg, Tennessee. If you’re ever nearby and need help, this is the place you can trust.
No tire service, but they were able to tell me exactly what was wrong for free, to make sure I go to the right place for repairs. Incredible customer service and very friendly employees that I’d recommend to anyone
This has to be the best maintenance team in Hattiesburg. Every time I come here with a car problem, there is always someone there ready to help me right away. The quality and speed of their work is always the BEST. The best thing about Phillip's Car Care is that the mechanics can be trusted to not overcharge you for their work. I will never go anywhere else for car problems.
Extremely Rare for me to give a 5-STAR rating… Quality, Trustworthy, Fair & Friendly Service!!! Thank you for being my go-to guys for automotive care the past 12 years.
The best auto shop I’ve ever been to, if I could give 10 stars I would. I Was moving from Florida to Wyoming when I broke down right outside Hattiesburg in the jeep I bought days before. I got the car to the shop towards the end of the day and explained my situation to them and they helped me get back on the road as soon as possible. They had to order parts the next morning so the owner gave me and my dog a ride to a hotel for the night then picked me up in the morning around checkout time when my car was finished And got me back on the road by 11am. Everyone here is amazing and saved me lots of trouble with my car and my timeframe to get to Wyoming for my job. Thank yall so much!!!
Came to Hattiesburg to visit with friends. My ignition switch fell out. But I got it back in. Then I woke up to gremlins in my 1996 Jeep Grand Cherokee with the 5.2 V8 engine. No Air Conditioner (AC), No electric windows, Air Bag light on, No radio. If there is no AC, then you need the windows down. Call Phillips Car Care Center and talk to Tony, said drop by, and he would pull codes. He plugged it in, cranked it, and everything worked. No codes. Old school customer service for sure. If I have problems in Hattiesburg, Mississippi Phillips Car Care Center will be my go-to auto repair. On the plus side even other shops recommend them.
I brought a 1986 Chevy 2 ton dump truck in to be repaired. Joey told me up front that he didn't want to tackle a repair of this magnitude, given the size of the truck, but had compassion on me and agreed to do it. I live 400+ miles away and taking it back home broken was not an easy option. We couldn't find a replacement part, so we pulled the part from the truck, and one of the large auto parts stores shipped it to a manufacturer to be rebuilt. AND LOST IT AT THEIR DISTRIBUTION CENTER. Mr. Joey and I looked for a replacement part for several weeks, as the part store that lost it said they couldn't replace it. After more than 4 months of wrestling with this trial, Joey and his team returned my truck running smooth as silk. Thanks guys..
I had one of my ignition coils go out in my truck, and they were able to fix it very quickly! We also found out that I had a wheel bearing going bad, so while they had my truck we decided to get a new one. There was a little complication with the new wheel bearing, and while they were doing a test drive of my truck it broke, and in the process so did my break caliper and speed sensor. Now I would have been completely ignorant of this fact had they not told me, and they could have charged me for the parts and just claimed they were going bad. But Joey was completely honest about the whole process, and I couldn't be more thankful! Instead of charging for the parts and extra labor, he handled it all, and even aligned my tires just to make sure everything was how it was supposed to be. This whole process took only 3 Days, even with the unexpected complication! They went above and beyond to make sure everything was handled properly. Fantastic service, and even better integrity and honesty! I can't express how grateful I am, and I would recommend them to everyone!
I spent $2,000 with these people back in June on a new rear end ,5 months and only about 1,500 miles later my rear axle comes out from under my truck as I'm going down the road in February. And just about 100 yards from getting on 4 lane Highway 84 I get it towed up there knowing it's their mechanic's fault for leaving the retaining bolt loose that holds the pin in place for this exact incident of axles slipping out not to happen. I go up there and that short man behind counter with his long hair down to his butt pulled Into PONY-TAIL says it was parts failure and out of warranty but they would get me another rearend put in with me paying total cost. I was like Wow so like an idiot I agreed. As I get to the door leaving, the Ponytail Manager says "the pin dropped in rearend, that's what happened". I replied no crap, I'm not an ignorant old lady that doesn't know anything about vehicles. And he comes out from behind desk hollering at me after I get out the door. So I walk back inside to ask what he yelled. And he played dumb, I said just fix it right this time and we'll be Cool. It sat up there from February till I got it towed away from there yesterday May 6th. They hadn't done anything to it for almost 4 months and when I called up there Manager Ponytail would just say I'll call you when it's ready and hang up. I send a tow truck up there with out calling Phillips first, and they didn't call me to confirm with me this is a legit tow and just let the guy have it. So any tow truck guy can just pull up with out notice or confirmation from vehicle owner, and load it up and take it??? Wow, they almost get me killed or put in a wheelchair from leaving a retaining bolt loose in the rearend they installed, treat me like an idiot, holler at me after I get out front door, keep my ride 4 months with no intention of fixing it, then let it be towed from their premises with out even asking me if I sent him. That right there let's me know they have sabatage mechanics and sorry management. Just show these pictures to any mechanic and ask them how this Axle could possibly come completely out doing 35 mph down the road right after the rearend was installed??? Leaving the retaining bolt loose is not "parts failure" that's mechanic neglegence or disregard. Anybody reading this, you were warned
Been knowing Selva and Joey Phillips for years and years. Will not let anyone else work on my 1990 Ford Festiva, but these two. They are the only ones I trust. It feels like family when we're there. Trust me in this. They will fix what ails your auto.
I have had to go to phillips at least 4 times in the last year, and they are always so kind and willing to explain things to me. Being a student away from home, going to get my car looked at alone can be scary because of my lack of knowledge, but they have never made me feel worried or anxious there! They are also a lot more adorable than some other places I’ve been to!
These guys saved me $100 on an engine mount I needed fixed, and called to let me know it was ready to pick up just 4 hours after drop off. They have earned my business, and I would recommended them to anyone in the area!
I stopped in today on my way through Hattiesburg because my engine was running hot. The owner took a quick look at my truck (they were very busy) and suggested we fill it with water instead of antifreeze since it looked like I had a leak and I didn’t have time to get the leak looked at. Most places would automatically charge you to fill it up with antifreeze but he instead filled me up with water and didn’t charge me a dime! Very honest and great people. I would recommend this place to anyone!!!
I cannot recommend Phillips highly enough. They are professional, reasonable pricing and committed to getting the job done right/satisfying the customer. Joey was a pleasure to work with. Thanks Phillips, my AC repair job was handled with excellence!
This is your fist and best choice for car repair. Everyone was more than an employee showing up for work. Really interested in helping to get the car back in service for your busy life. Never found them to be too high in cost
Had my car for over 4 months and I still had to take it somewhere else to be properly repaired. No one stayed in contact with me and would take literally weeks to respond and even then, my concerns weren't even addressed. $4,000 later and a total of 3 times of placing the car in the shop I'm still unable to drive my car. The owner also had no concern or professionalism to provide peace of mind or to ensure that the issue was finally resolved after promising it was.
NOTE**** PLEASE PAY ATTENTION TO YOUR ITEMIZED RECIEPT AS MINE WAS COPY AND PASTED EVERYTIME DESPITE BEING TOLD DIFFERENT THINGS WERE DONE.
IDK IF my experience was due to my race, but I did not feel seen heard or appreciated as a customer that was robbed and inconvenienced.
I took my vehicle to Phillips Car Care Center because it was making a noise I couldn’t identify. They told me up front they wouldn’t be able to get to it in the next few days but if I brought it by, they would see if they could identify the sound. After an initial look, they couldn’t be entirely sure of the problem. The young man helping me said he didn’t want me to leave in case something happened with the car. He went and put it on the rack to find out exactly what was going on. It was the alternator. They offered to replace it right then if I could spare the time. Not only did they fix it - they made me a priority and I am so grateful. These gentleman could not have been nicer. I will be a loyal customer anytime we need maintenance or repairs!!
Dropped my car off at Phillips Car Care center today and was immediately greeted by Joey! After communicating with them on the phone quite a few times in the last week for a future appointment. I had a sudden issue come up and they let me drop my car off immediately. Phillips has made room for me every time I have called while making me feel heard which is hard to come across for a younger girl. The other car repair shops I have used in Hattiesburg I have found that I am talked down to because I don’t know a lot about cars. But not Phillips they have been professional every time. Joey was so personable and friendly I felt I was leaving my car in safe hands. Even if it’s bad news I know that I can trust Phillips Car Care Center!! Highly recommend!
I cannot say enough about the professionalism and customer care displayed here. I had major engine repairs done, and upon completion, an issue arose once the vehicle would get hot, where it would shut off when stopped. Joey made it clear that he did not want me to drive the vehicle if I did not feel safe...he offered to send a truck and have it towed (about 40 miles) if need be. After working tirelessly on figuring out the issue, it was fixed with no extra charge. As busy as they were and as aggravating as the issue was to resolve, I was always met with a smile and felt welcome. Throughout the process, Joey would call and check on me to be sure things were working correctly and that I made it back to work safely after the truck was fixed. I highly recommend Phillips Car Care Center in Hattiesburg, MS.
I've never written a google review, but I had to in this case. I was initially very nervous about taking my car to anyone except my usual mechanic back home, due to the fact that I've got 300,000 miles and can't take any chances. But when I say service with a smile, I mean it, and it's excellent service. I came in with an oil leak and they had it fixed in a day for a super fair price. Can't reccomend enough!
I took my British model car to Phillips to see my car and it turns out my car just had a small hiccup. Then I asked if they can check out my wiper fluid tank and it was an easy fix! He did not charge me for the services but I am thankful for the wonderful service. I was helped by Joe and he was extremely helpful! this is one of the few places in H-burg where they can check out British modes. Other than that, they have a great service and great people! 10/10 recommend.
Took my car in for a loud, obnoxious squeak and the temp light popping on occasionally. Joey’s customer service was fantastic; really sweet and chipper guy. He tightened up my belt which stopped the squeak and checking for a leak in my coolant system and got me up and running same day. Didn’t charge me a thing. I’ve been taking my cars here for years and continue to get great service every time. Highly recommended.
The hospitality was suburb. Everyone was wearing a smile and extremely helpful. Went above and beyond to ensure my absolute satisfaction. Compared what the Hyundai dealership said was wrong and showed me that nothing needed to fixed right now and he could fix those issues for lower price. Would highly recommend this auto shop. You have gained a customer for life Joey and Silva!
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