What clients say about Stillwater Towing in Stillwater (MN)
The manager was very very rude to me on the phone. I understand policies and such. We have been trying to get our friends car out of the impound lot for almost 1 month. Our lawyer is not allowed to bring POA papers to her at the ICE holding center and the holding center is not allowing her to sign them via e-mail. They are giving zero understanding, so they can make money off a horrible situation we have no control over. The managers knows all of this. They want to make easy money off someone who has no control and access to sign POA papers.
Absolutely terrible. Called at 3:10 PM and were told, yep, we will be there within the hour. Called back at 4:15 PM, were told oh sorry something else came up we are heading there now. Called a THIRD time to ask where our tow was and was told we were bumped to the bottom of the list again, due to an "accident". Told the receptionist I was frustrated and her response was "well if the police call us, we drop everyone to the bottom". Sure would've been nice to have been told that when we initially called, or for someone to have taken the proactive approach to call us instead. What a joke.
These guys always save me when my car needs a tow! Communicative, pretty quick to get my car when I’m in an urgent need, and patient with me. Always have a good experience with them. I have AAA, and they’re partners with AAA which is why they tow my vehicle. If I ever got rid of AAA, I would directly call Stillwater Towing
Towed through Onstar. This company was amazing. Driver's name was William. They were to me within an hour and got my car home safely! Super grateful and I would recommend them for towing. If only Tires Plus Corporate would do the right thing and cover the damage. :(
Had a major blowout while traveling home to NY from SD. AAA sent these guys. Came super fast, was very polite and friendly. Got us to a great shop. Couldn't have had a better experience. Thanks again
Great experience with Josh, they were within the eta range they stated on the phone and Josh was very nice also helpful to recommend local repair shops for this area that are open on the weekends.
Thankful for their services at 2:00 AM on a Saturday morning when I needed them.
They overcharge you for there tows and $20 more a day then the legal state limit. It says clear as say in the Minnesota law that a tow company cannot charge more than $30 a day and they charge $50 a day plus $50 admin fee plus $15 for gas plus $36 hookup fee (whatever that made up charge is about) oh and $225 for the tow which is $75 more than the legal limit. Collins brothers towing is the dispatch company and they are all disrespectful rude individuals that are clearly ripping people off with their over the top prices. I'm glad you feel better at night ripping people off so you can eat. I'LL SEE YOU IN COURT BELIEVE ME IM GETTING MY MONEY BACK!!!!
I Had an accident, the police called this company to move the non-drivable vehicle. The next morning I contacted them to move my vehicle to the collision company and right off the bat, attitude! Rudest people I have ever had to deal with! I would not recommend this company to anyone! PERIOD!
Had an issue with my check engine light and used AAA to get my towed set up. Ron was the driver and he deserves a little love and kudos. He had a great personality and was wonderful to work with. Ron is an asset to the organization and that man deserves his flowers. 💐 🌹 🌸 🏵
I had my car battery die while running errands last Saturday morning. Michael arrived quickly, tested the system to make sure there were no other issues, replaced the battery and I was back running errands again. Thanks for being so professional, efficient and helping to make a crappy situation so much better.
Super awesome quick service provided by Michael. Had a flat from running over a razor blade Sunday afternoon. Didn’t have a spare with the vehicle (only an inflator kit). Decided to tow the vehicle since everything was closed for the holiday weekend and the puncture was fairly large. Nicest towing guy I ever met!
I would rate these guys 10 stars if it was available. Major snow storm the night before, snow emergencies etc. I had a doctor appt across town and was on crutches at the time, so it was a stressful day. On the way home the cars alternator dies and I fortunately was able to just roll into the mostly plowed lot of the Green Mill. Called the tow company and was told it would be a few hours wait. Totally understandable with all the snow. Not 10 minutes later the tow truck operator called and said he’d be there in 5 minutes. Of course I have forgotten his name but he was amazing. Such a nice guy, efficient and knowledgeable. Because of the alternator the parking job wasn’t great and ended up blocking part of the parking lot. Some people were a little rude while he was working to hook up my car, but this guy was beyond levelheaded and so, so nice. Of course I hope not to need the service but inevitably we will and we will for sure call Stillwater towing.
We had a problem thought it was battery they were there so soon it was starter so they sent another truck absolutely 💯 quick service and very nice drivers recomend! Thank you best AAA service i have had.
Great overall experience. The driver is a great nice guy. The lady who answered my phone call was really nice as well. Made the whole process very easy
We had fast, excellent service from the wrecker driver who really did a great job for us. I wish I remembered his name--he towed our SUV from the Stillwater High School parking lot. Thank you!
Call another tow company!
This place comes up with prices....almost like they want to teach a lesson! My daughter got into a situation where her car was stuck. She needed help and didn't have means to pay on the spot. They towed it less than a mile to their lot.
The car was on their lot for less than 24 hours and they charged us $576 cash to release it.
Shameful!
I would give a negative star if I could. I was in an accident. I was rushed off in an ambulance they didn't ask if u had someone to get my bike. They called stillwater towing. Who charged me $489 bucks to tow it less than 3 miles to there lot. How in the heck do you come up with those numbers? Less than 3 miles for a motercyle that was set up on its kickstand stand by good Samaritans who stopped to help me?
Jeremy was courteous and very quick in the response, even quicker than he originally thought. He genuinely was happy to help with getting the spare tire on, which helped put everyone at ease in a stressful situation.
Outstanding service! I broke down in Woodbury. Called AAA and Tow Truck arrived quickly, which was surprising as it was rush hour! My vehicle was immediately loaded and away we went. I live in Wisconsin so I was very thankful my car was able to be taken to my mechanic! Broderick was very professional and courteous! He did a fantastic job!
I highly recommend this company!
Rick sent out Bobby & he was so kind & he took care of my SUV, Me & got me to a gas station & delivered me & my SUV home safe & sound. The world need’s more people like Bobby. I would recommend him & Stillwater Towing Again & Again! 5 Stars! Above & Beyond.
Gary is the best! He responded to my lockout in under an hour and was able to gain entry in a few short minutes! He taped the side to make sure no damage was done to my vehicle and was super friendly! Excellent service! Would 100% recommend!
We were just coming back from vacation and my car stalled in the middle of highway 36! This guy was our lifesaver, and arrived even before the police! He got the car up on his trailer, and drove us to our preferred dealership, across town. He was friendly and positive in a very stressful situation. Thank you for being our Angel! Highly recommend this company!
Jesse and the whole crew are professional and knowledgeable with there line of business. We had a problem with our trailer under a 28’ boat at the marina and these guys were such a blessing for us! They were at our site on a Sunday solving our problems. Excellent company to do business with!!
Car broke down and called Stillwater towing and they were able to get to us within an hour on what was likely a busy and cold night. They towed the vehicle to a shop and the tow rate was very reasonable compared to other places. The driver was friendly and even though we gave them all the info over the phone he asked us when we got there all the car info and where to tow it to etc not a big deal but seems like that info doesn't get relayed to the drivers which might be nice so they don't have to ask all these questions a second time. We lived close to where the car broke down so got a ride home and they called us when the tow truck was about 5 minutes away so we wouldn't have to wait at the car in the cold. Showed up at about the same time as the driver and paid him and he bedded the vehicle and dropped it off at the shop. So overall good experience and will use them again which we did when the shop was unable to fix the vehicle so they towed us a much longer distance probably 17 miles and the rate was again reasonable.
Had to wait over an hour and a half to get our belongings from our car because they have no attendant at the lot. They're main building is only 5 miles away and they had to send a tow driver to let us in. Dispatcher needs to work on his customer relation skills. Otherwise they towed our car just fine. Pretty high priced as well.
