Used Peddle to schedule a pickup with this company. Our pickup window was 7-11. They arrived at 1:15. It was also incredibly snowy and not the safest conditions so can't fault them for being safe. Gave me what was offered and had no problems otherwise. Thank you!
Car was scheduled to be picked up between 7-11am, nobody ever showed up, no call or anything. I called them and they said that they were still planning on coming today and would call me back with an ETA within a couple of minutes. 2 hours later nobody has called or shown up so I’ve now waisted an entire 6 hours of my day.
Don’t bother calling them. They will put you on hold, drop you, not call back, and not answer when you call back. So unbelievably frustrating I have no idea how they do business.
Used to be my go to scrap yard. After walking in today I noticed the "scrap gals" posters were taken down, presumably new management which is awful, has a Karen amongst the group. Their computer systems went down and didn't give me my full amount of cash, so I've been standing here for 30 mins, not one single I'm sorry about this, haven't offered to buy me a pop and snack out of the machine for my troubles. What a lousy bunch. Guys on the floor are still top notch. Disappointing. The cashier at the end apologized, I'm 10% better about the situation
Scheduled with Pedal for pick up referred me to EMR the tow truck driver contacted me but said he could not drive on the grass so I was asked to send pictures which I did but they went to a number I was given where voice mail hadn’t been set up. They got pictures and refused to come. I contacted SellAJunker and not only did they remove car they left the yard in excellent shape! They were winderful to work with great customer service. Can’t say the same for EMR was in customer service for over 40 years! Don’t use EMR
Had an appointment to get car picked up in a 9-12 window. I set aside my entire Saturday morning to be there. The appointment was confirmed and registered. They never bothered showing up. Never even bothered calling. These folks are not professional.
Tow truck driver was on time. It was my first time scrapping vehicle and I forgot to siphon the full tank of gas out of my blazer of course I have no idea how to do it so I asked the driver can I get the gas out ?? He didn't offer to help he just said that hose won't be long enough. I gotta load this up and go. I understand that I should of remembered the 55 dollars in gas that I put in an hour before my truck broke down. A month ago... But he acted like it was no big deal kinda laughing at me. So the white blazer has a full tank of gas in it... It could of been handled better is all I'm getting at.
First time scrapping. My dad was a home machinist for 50+ years and he decided to clean out all his scrap. I did my research and sorted but I want to give a huge thank you to JAMES in the yard for all his help and directing us where and what to do. Very nice and always had a smile. Great experience with everyone and I would highly recommend them for accuracy, friendliness and fair prices.
First time going here.
Everyone was extremely nice. Scrap is just side money for hot rod projects I don't get all to serious about it. But I will be going back here as they seem very fair. Any scrap tips deeply appreciated.
Zero stars!! They scheduled a pick for a car of mines and never came to get it. I called them and ask what the reason behind it was and they said that the driver called multiple times and I didn’t pick up which is not true because i was waiting for the call all day. And yes they had my number correct. Then the lady I was talking to gave me an attitude and cussed me out. I called a couple times to get things sorted out. But everyone I talk to seems like they are in a rush or dont want my business. Very unprofessional. Worst customer service i have ever experienced in my life. Never again will i call this place for business. And neither should anyone else!
This place won't text or e-mail you, that they are coming to get car. They insist driver doesn't know how to text or email, only to call you with an unknown number.
Very belligerent over phone, as well as rude. Got to believe her bosses know of this, so if desperate use them but don't trust them.
Paul and his team accommodated me being there just before close, and took care of what I needed in a very quick and courteous manor. Would give ten stars if I could, these guys are great.
Giving the 5-star mostly for customer service. Quick to respond to any concerns and their manager is old-school, likes to try and make every experience the best he can. He reached out to me when I had a concern and we had a very productive conversation. Rare to find people willing to work with you like that.
Not really beginner friendly but fair prices, very clean,efficient operations with longer hours than competitors. Complimentary sodas & even ice cream on the hotter days, you can't beat THAT!
I was able to be in and out in under 10 minutes, paid and all!!!!!! Very professional and helpful. I'm going to do more collecting just because of how my experience went. Thumbs up guys!!!!!! You have to plan wisely and call ahead if time when dealing with any scrap yard. Certain times are busier than others
Stay open till 5pm like before! Lots of changes that are more favorable to the owners rather than the customers...If you only go a few times a year, like me, the changes have no benefits except for getting paid full scrap price on Fridays. Be careful driving thru the yard- might catch a nail in a tire :(
We called salvage yards and other auto recycling...they said our car was too old, too many things wrong with the car (what?) Another said they would tow it, but pay us nothing...last call was to Metro Metal Recycling and so glad we did, great customer service, no hassles, quoted and scheduled pick up right away, within 24hrs the car was gone and we had cash in our hands...we recommend them and would use them again...Thanks :-)
Came and picked up my car a full day before they had said they were going to, I actually thought the car had been stolen. Was not able to get personal items out because of this so I called them right away. Was told they would go through the car and bring me my items because of their error, was told they would do this the very next day. In addition to this I had a bike rack on the car, once again was told they would "make it right." Next day came and nothing was returned to me, I began to call and leave messages and not one of my phone calls was returned. After a week of waiting and making phone calls I went on my annual summer vacation. When I returned, my personal items were sitting in a big plastic bucket in my backyard and had been there for some time. The bucket was filled to the brim with rain water, thus destroying all my personal things. Car rack was nowhere to be seen as well, and since that time Metro Metals has not returned my phone calls or emails. Not even close to what I would call a professional organization.
Update-
Since I posted this review Irwin from Metro Metals has been in contact with me on a daily basis. He has made a point to make sure I am satisfied with their services, and most importantly he apologized for the sequence of events. While the whole ordeal was a pain, Irwin has made a point to make sure they are doing everything they can to make things right and that alone would cause me to try this company again.
Bought a few cars from this auction. Highly NOT recommended. Their cars are pretty much JUNK. That's why it's called a charity auction. All vehicles I bought are next-to-junk yard quality. These vehicles are not well maintain and ready to go to the junk yard that's why their previous owners wanted to donated to this auction. Save yourself the headache. Spend a few hundreds more and get something you can test drive and inspect before buying. Lot's better vehicles on craigslist you can buy. Even if you want to buy/fix/sell. I won't buy again. After the 3rd one it's enough.
I recently bought tires from Metro and was extremely happy with the quality, price, cleanliness and the helpful staff there who helped me. Props to the Pit Crew who handed out yummy cookies and a nice hot cup of coffee! Thank you so much! I have already started to tell others about you! Way to go Metro! The recycling department are on it! Getting folks in and out of the facility and getting it done right! Will definately do business again!
They don't know there medals or they are trying to screw hard working people outta there $$ you have to watch every move, o suggest weighing your Scrap before you get there! I had 2 exactly the same. A/c units brought 1 in & next day brought other in & not only was the weight different, they tried giving marking all my metal as lower grade than the 1st! Watch yourself if going there!!
They smash cars within 7 hours of getting them. They also do not need a title when someone steals a car to scrap it. This company is horrible don't go here i think something is going on with the company This place should close down for good
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