This towing company or some of its workers are racist, especially towards women, and even more so towards Latina women. Yesterday, I felt intimidated by two of them, especially this man who was jump-starting one of my cars to move the other one that was parked. He was using jumper cables to start the car so I could move it, and this guy got out of his tow truck and disconnected my cables from the cars. They then towed away the car I was trying to jump-start. Does anyone know if it's legal for them to do that? I was the owner, and I was jump-starting my car, and they removed my cables, preventing me from starting my car. Or did he do it out of racism and discrimination? I'm a woman and Latina, and I don't speak English. I felt discriminated against because there were other people in the parking lot trying to move their cars, but these two men only approached me, not the others. Tell me, is that legal?
Completely horrible company. What a freaking scam these tow companies are. They come into these poverty areas and charge people $300 for towing your car then it goes up daily. This is sick and should not be allowed.
if i could give 0 stars i would. the lady i dealt with is the rudest customer service i've come across in my life. she literally yelled at me for being "unprepared" (I didn't have cash... first time getting towed), proceeded to say "you wasted my time and your time for this" as I'm standing outside in the freezing cold crying. i don't expect a warm hug, but her lack of empathy could be studied. i dealt with her two days in a row and confirm it wasn't just her having a bad day.
i'm truly sorry for whatever she has gone through in life that made her so miserable and bitter, i hope she can heal her soul. clearly, this job is not doing it for her, she should look for something more fitting with 0 human interaction
Woke up and find out that my car was towed, called the office and the lady on the phone talked very inappropriately, this is the first time this thing happened to me and When I asked her questions she responded me "are we going to do this again?", the reason for the towing was that there was no parking permit sticker on my car. I had my previous car stolen from the same apt parking lot and I didn't get a time to get a new parking permit because right after I buy the new car I underwent a big foot surgery, and just got out of medical boots this last few days. When I get there, the lady was on the phone when I walked up sat there for about 10 minutes while she was on the phone.. didn't tell me to hold on or wait or anything.. I can't stand for a minute because of my recent surgery. Overall this was a very disappointingly experience and customer service for me.
One night when I came from work, there wasn’t any spot that I could park my car at my apartment. So I parked my car near the curb and wasn’t any fire lane or blocking anything, I went to get my other car key to move it into garage so I could park there because it is little big for the garage . When I came back ( it was 2-3 mins only ) I saw the tow truck came and started towing it. I asked and tow truck driver said that i parked too long and on fire lane and blocked the road. It wasn’t blocking any one or car and wasn’t any fire lane. They just made excuses to tow the car. I talked to the driver but he was rude he demanded 75$ cash or he will go. I didn’t have 75$ cash with me so he left. He was rude because didn’t let me talk and left like that. I called and the man one the phone was loud and talked like he was there when the driver only showed the picture from behind the car that looks like In front of garage. He said I should park on city street and go get the key. I told that city street is like quarter mile away and he kept saying well, that what to do. Who parks there car a quarter mile away just to go get their key ? Parking by the curb and not blocking anyone or fire lane for just couple mins and to get my key because there wasn’t any spot isn’t wrong. Of course I went to get my car and paid 265$. Even you just walk away from your car, they would start towing the moment you left if it wasn’t on spot. Got to ask or at lease warn people. Well, I guess that’s what they do.
Now I have no issues with my towing expenses at least not with this company. But when they tear, bend and my crack my oil-pan cover and cause over $300 in damages and when I try to show it to them at the yard and they won't even look at it then I have to wonder... I got an estimate but I do not have full coverage. I was told by a rather surly young woman and that she was the beginning of the end of the statement they could not help me unless it was my insurance company that submitted the claim. Well my insurance company will not submit a claim due to the fact that I don't have insurance that covers it I have liability insurance. I asked if there was anything else I could do and she said no. The drivers are careless the no accounts, and the management is no better.
I woke up to my car gone. I called the company to confirm they had towed it. The guy I spoke with was nice and when I went to pick my car up, the lady that took care of me was also nice. Don’t know either of their names but I appreciated the kindness cause sometimes they can be rude. So thank you!
Car was missing when woke up in the morning . Call plc to see if they towed it , they said they didn’t have it . Called the police to file a car theft report , the police said it was towed by plc , call plc back and told them police said they towed my car . Didn’t have permit sticker because car was a loaner vehicle .
Went to get my car. The lady was on the phone when I walked up sat there for about 10 minutes while she was on the phone.. didn't tell me to hold on or wait or anything.. I asked her was there someone there to help me she put the phone down with a attitude and asked me did I see her on the phone with a attitude... I told her she could've at least told me to hold on or she would be with me in a sec and she did she didn't have to say anything because I could see she was on the phone.. than we go back and forth than she tells me now I need my title to get my car after she said on the phone I needed my ID and 300 dollars.. than I said my title is in the car and she wouldn't let me go get it and did I needed to go to the dmv and get a copy of it... I never heard that before so I called the police and he printed something out of his car stating it was my car and she told him she wouldn't accept it... than the cop told me to walk off and he talked to her and she ended up giving me my car... and it's crazy because on there website they harp on customer service and say that's what set them apart from anyone else and this was absolutely the worst experience with customer service I have ever had in my life that lady is the worst possible person to deal with customers.. I do not recommend doing any business with her and if u have to go get your car good luck just hope she is in a good mood or she will put you through the ringer with an attitude... and I'm sure the positive reviews are from the bigger lady that sits at the desk
I would not recommend this business due to a number of serious concerns regarding professionalism, consistency, and customer service.
The information provided to customers is highly inconsistent. For example, one individual was instructed to bring insurance documentation, an ID, and $300 in cash, while I was only asked to bring a key, a driver’s license, and the same cash amount. This lack of a standardized process is both confusing and unprofessional.
Customer service is another major issue. The front desk representative was unnecessarily combative and dismissive when I raised concerns about the company’s poor reputation. Rather than addressing the feedback constructively, she became argumentative, which only reinforced the negative impressions I had already formed.
The company frequently attempts to dismiss negative reviews by suggesting they come from people upset about being towed. However, many reviews—particularly those found on the Better Business Bureau—highlight more serious issues, including reports of vehicle damage and questionable business practices.
Based on my experience and the pattern of complaints from others, I would caution potential customers to proceed with care.
Horrible service. No point of having contracts with apartment complex because they want to go based off what THEY report. When every night there is people who do NOT live here park and take spots for the actual residence that live here. They hung up on me and disregarded my complaint about people being here without passes being parked here. Super unprofessional, very pointless business that they have here, seriously.
I worked with PCL towing as my designated towing vendor when managing an apartment building in St.Paul and had a great experience working with this company. They were responsive when making requests on the phone, quick with email responses, and friendly to interact with in person. They reliably checked our lot for violations as we expected, and were timely when we scheduled additional services such as when we would need to have our tow plowed in winter. Tow driver Mike was always friendly to chat with and was incredibly patient when dealing with unhappy vehicle owners. If I were ever in need of a commercial tow contractor in St. Paul they would be my first call and have no hesitations to recommend them to anyone personally in need of a tow.
Horrible experience. The lady threw my 300$ in my face and told me I couldn't get my car because she didn't want to deal with the person with me. He was not even a problem, and she was dealing with me, and I was kind and respectful.. I was really disappointed with how unprofessional this person was and how I was treated. Life is already hard. Why make it worse for someone? I just wanted to pay and get my car back.
This company is a thug. They stole my car at 3:45 am, only to be told in the morning by property management that it was towed by them. I was informed they were contracted by the office supposedly to be a quick money making deal. They take only cash $300 which is suspicious. Rumors has some percentage goes back to the properties who contract them.
PLC towing was a great help to me when i was in a pinch. Car started on fire cops put it out and PLC towed me home. Driver was very sympathetic and even gave me a recommendation for a repair shop
Your business preys on the misfortune of others. Big snow emergency wasn’t it!! Not at all. It was a money grab! Someone needs to put a stop to this. It’s theft!! The tow driver was not knowledgeable about my vehicle. They told towed my manual transmission vehicle with the rear wheels down and E brake applied for 18 miles. They Burned out my rear brakes . This company should be shut down.
Update, my brake pads were worn down to the metal. The excessive heat actually burn my wheel bearings. So this whole, non snow emergency tow will cost me a total of 1400 bucks. That’s to get my car out of impound, full brake job with two new rear wheel bearings. Everyone I talk to, is telling me to take your business to small claims court.
Horrible towing service. They steel car out of my parking lot even tho I have a parking pass. I can show them the pass as I go and get my car they still demand $300 to get my own car. And they get away with this. They super shady , the lady is not friendly at all, they deserve tobe in business. Thanks for steeling my car and taking my money.. horrible people
completely bad business. To tow my car in front of my property is one thing, but for me to catch the guy and by policy it’s 100 cash to drop the car is also cool. The thing that upsets me if it is a cash only offer why am I not allowed to run back into my house for 5 mins to grab cash. Money hungry people with no decency. Mind you the tow warning was at 9:30 and this was done at 9:35 deciding to take my car instead of the other cars available bc he knew I had to go inside to get the cash. Do not hire this company for your business or apartment complex they will most likely tow a workers car without knowing. Also i’m attaching pictures of the abandoned cars left in my lot that this tow truck decided to miss so he could take mine.
Tried to give them the title to my car and work out a payment arrangement. The rude Karen on the phone didn't want to hear a payment plan or be nice. I am a disabled veteran, live on a fixed income, won't put PLC first when it comes to payment. I will always choose my family first. The lady that answers the phone is the worst human I could have talked to about this situation. I am willing to pay what is owed, just not all at once cause that put my family in a bad situation. Never use this company to even wipe my but.
My car got towed, and you might think I’d be upset—but honestly, I’m impressed. The company and its employees are true professionals. They genuinely care about their team and the services they provide. I have nothing negative to say. Thank you for your generosity, professionalism, and understanding as you do your due diligence.
This Towing company preys on people who are marginalized!! They are racist! You take an assignment that you have not honored for over six months and then wait till 2 days before Christmas in the lowest economical place and you take advantage of the snow emergency plow route that’s in place until the 23rd. Then you finally decided to do your job. Yes, I live here and I’ve parked in my parking lot for six months. Then threaten me because I don’t have real plates on my car you think I didn’t purchase my car myself And you think I don’t have insurance to drive off the lot you actually assume that it’s probably not in my name. And why would you assume that? because you know I’m in a low economical area. Good thing God is on my side, but I just want to point out how scummy that is. There must be some sort of incentive for people who do this kind of thing we all have to make ends of meet. Unfortunately, you all do it by being bullies. That’s OK I have three children and I work two jobs ans a single mom and I go to school for my masters so I can afford it.
I don’t know who else works there but the front desk woman is HORRIBLE with people. My vehicle was towed from my new complex for the sticker not being visible (on dash not on window yet). I just moved in and didn’t know where it was supposed to go yet. I was only given the phone number of where to call and got HER. She was matter of fact for price and pick up with no basic human conversational empathy, sympathy or compassion during a crappy situation. When I asked for their address (again I wasn’t even sure of the business name through my crying) she told me to “google it”. Is it that hard to just give your address? Before hanging up the phone she turned to someone in the room and said “am I being punked today?” (She later told me she knew I was still on the phone and could hear her as if she was proud of that). I took an Uber there and was not allowed to get my wallet to pay them from the towed vehicle. She was rude and further explained that she told me cash on the phone (I don’t recall) and also that I wouldn’t be in this situation if I had used “common sense” and just “put the sticker on a window”. I told her that as she works with people she could show some compassion when people are in a situation like this and at the very least not be rude. She stated “I’m not here to make friends”. This may be a good company or have good people (who knows) but they should seriously reconsider her as the voice and face that people interact with. Maybe just bring her out for the escalated and trouble customers. Not for everyone including single moms having a bad morning.
Would give negative stars if I could My car was parked where I live for only 8 hours and got towed because the sticker wasn’t visible. It is inside the vehicle. After explaining to her I can’t have the sticker visible due to my apartment unit being on the sticker and I have an active court ordered OFP in place so its unsafe for me to display that information, she rudely told me it doesn’t matter and it will still be $300 to get my car back. She wouldn’t even tell the address for the place, told me I can just “google it” Will be reaching out to management. I understand company policies but there was no need to be so rude and could have offered other solutions.
0 stars, horrible lady working at desk. Very disrespectful and doesn’t like to help people. My vehicle was towed out of my parking lot and told them the pass is probably on the ground cause it falls for no reason cause it’s torn a little. Even though my pass is in the vehicle she couldn’t find any compassion to know that I wasn’t in the wrong because I don’t purposefully put it on the grounds and that sometimes people can be cut slack because things can happen that they don’t even try to do, and it ends in a work vehicle being towed? Very unprofessional team that can’t find any compassion for any people any day of the week. I own a company and can understand where I am coming from, they do not and for this I wouldn’t recommend them to anyone at all.
Also here is pictures of over 4 other cars in my parking lot that doesn’t have a pass, and even ages from out of state….
I’ve never had my car towed before. I take care of it and follow rules. My car was towed from my own residence, which is a whole other problem with my complex I won’t get into. But after calling this place twice to try to understand why it was towed and if there’s anything that can be done, from the get go, the lady on the phone was extremely rude and she had me in tears. When I get there to pay for my car I’m trying to ask a simple question a oh the document I’m signing and she was yelling over me to not interrupt her or speak over here, which I wasn’t. To have that kind of service at a place that is already stressful and disappointing to deal with in that situation, is not okay. Be a kind human. Being considerate should be minimal at least. Plus there is a scratch on my car that wasn’t there before….of course I can’t prove it. I was very unhappy with the interactions and service here.
Horrible experience!! Customer service was very rude and she would not help me. My car was damaged when I picked it up and she basically told me that I caused it. That I broke my parking break under the hood. I would give 0 stars if I could. The fact the was no accountability and blamed me for it is wild. I can’t believe they have been in business this long. Horrible ratings on BBB and on google. Highly recommended to stay as far as you can from this company!
I got towed by them and I was fine with paying their high fee. However my cars window was completely broken and they insisted they did not break my car. One guy showed me the photos they took before towing it and they only took pictures of the right side of the car before they towed it. However the damage is on the left side of the car, MY ELECTRIC SCOOTER STOLEN FROM MY TRUNK AS WELL AS OTHER ITEMS LOOKED THROUGH! They also still have some of the pieces in their lot on the ground. They were no help at all just insisted that I broke it before it came in like that.
Thank You! to Paul and PLC Towing for coming to our rescue today when our plow truck broke down. Quick service, friendly driver, and awesome customer service! We use PLC often and highly recommend them for towing and roadside needs. Thanks again!
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