Pam’s is our go to for larger parts. The smaller stuff 99.9% of the time is cheaper online or even OEM. But for larger stuff everything we’ve ever got actually works, is in decent shape and they offer a warranty on everything, in my opinion that shows they actually have faith in their parts. We’ve not needed to use a warranty yet so hopefully if we do, that process isn’t a mess.
Lee is our guy and is always on top of stuff, calls back quickly, fun to chat with, good humor, and seems honest.
Reason for the 4 star. You go to get a part and you wait forever even when “it’s ready”. We’ve waited up to 40 minutes at times when there’s not another person anywhere.
Everyone who works here is quite nice and chatty, which is refreshing after you leave dumpy APS lol.
Well put together parts store. But the fish up front sometimes stink, not sure the appeal haha.
constantly overcharges ppl for parts, guess what I have google as well, so when you tell me a $20 part is going to take 3 days and cost $75, I don't need you guys to be a middle man, I'm calling to see if you have the part I need the same day, if I wanted to wait 3 days I'd just order it myself for $20 and I find it really pathetic how you try to defend yourselves on the one star reviews when you constantly knowingly rip customers off
Have always had a pleasant experience when needing any kind of part! JR has always been the best to deal with on multiple occasions! He is happy to assist anytime I have questions and is always polite! Would recommend asking for JR if anybody needs to reach out to this company!
Great place to work with. Been buying Parts at Pam’s auto for years. JR always takes care of everything. No other salvage yard compared to the quality you get from Pam’s Auto.
JR will take care of you
KJ is always on the task at hand. I feel very confident I will get correct part and it will come damage free! He is very quick to respond to quotes and orders!
Always a great experience dealing with these folks. Mohammed really bailed me out of a salty deal with my customer. Attentive and full of knowledge. Thank you for your service.
Great place. I called them and spoke with Lee and he was very helpful, they had the part I was looking for, the part was ready pretty fast at a great price. Sure I'll be coming back when I need it. 100% recommend this place.
If I could leave a zero star review I would, a negative star would be more accurate even. PAM Auto has been the worst experience of a lifetime. I would rather get on a boat and float to Vietnam to pick up a part for my car then ever buy a part from this company.
Fin helped me tremendously with finding a pillar cover for a foreign SUV. He went way above and beyond with literally driving the part down and dropping it off for me. Give this man a raise!!
I ordered a complete bumper assembly for a 2023 F150. I paid over $1500 including shipping. When it arrived, one of the fog lamps was broken so they sent me another one but it was the wrong one. When I realized this I had to send it back and they charged me extra for the right one. Then I discovered that the air dam actuators did not work so I asked them to send me ones that did work. They refused. The left actuator from the original bumper had not been damaged so I asked them for a credit so I could buy the Right one and they refused. I have not been very happy with the quality of what comes out of there. It may look ok but some items don't work. I won't buy from them again. I never mentioned that it was a halogen light. The original bumper was sent with led lights. They somehow got it wrong. As far as the length of time, the actuators NEVER worked. I had to wait for other parts so I didn't get it back together until now. Wrecking yards should test their parts before saying they are good and sending them out!
From the salesman jr was very helpful and accurate on discrimination. And the three guys that helped me load the two pickup boxes were excellent. I have been in the collision business for 40 years . And this is the best organized and clean place I've ever been.
Great customer service, awesome place to deal with! Talked with a man named Fin, and was extremely helpful, went up and beyond my expectations and was 100% satisfied. Great job guys!
Customer service needs to be addressed. I ordered a part for an Insurance company. although it did come fast and in ok condition. The reps who answer the phone need to be way less abrasive. and rude. Quit making it sound like an inconvenience that we call and need something. You need to smile and be happy. But no. Rude every time I call. I will not be sending any business they way of this company as I firmly believe that how you treat a customer or potential are hugely important. You call my shop, my employees are happy and ready to help. Be cautious find the right place for you.
Very modern salvage vehicle yard.
Very high price, but very thorough in description and made sure I knew what to expect in quality of parts.
Bought 2 doors for late model Camry.
PAM's Auto has always been a place of integrity. They truly care about their customers and employees to get what they need. Sometimes they even go above and beyond what is asked or expected of them. They are an industry leader and it shows.
PAMs is the best! I've been ordering parts for our body shop for 7 years and we've never had any issues. Out of the 100+ vendors I deal with, PAMs has the best packaging. Other places ship AM headlamps in their original box and they show up damaged from being tossed around in shipping. PAMs puts them in another box with miles of filler to prevent that from happening. In 2018, I started working with Chase. In 2020, I was happy to hear his hard work had earned him a well-deserved promotion. In 2021, Randy and I started working together and still do today! He has always went above & beyond. He responds fast and sends pictures if i ask. A big thing for me, Randy has never made me feel bad if we have a return. Some places make you feel like returns are a burden, even when it's something out of our control like a customer cancels their appt after we've received the parts. Randy has always been understanding and easy to work with. I can't say enough good things about Randy and PAMs. If you're thinking of ordering from them, do it!!!
Excellent company with fast deliveries. They consistently provide reliable service to our team at Caliber Collision located at 8471 Roswell Road, Dunwoody, Georgia. Despite being based in Minnesota, their delivery service feels as though they are just next door.
I work at a collision center and have ordered/received many parts over the years from Pam's. There will always be bad parts or mistakes on an option or things like that. That being said, the service staff, especially JR, are absolutely awesome. I always get good service and if I need something different, it's taken care of immediately and fairly.
Great people to deal with. Needed a headlight assy for a Mazda CX-5. I'm a mechanic but not necessarily well versed in body parts; sales rep JR answered my questions patiently.
Price was as competitive as anywhere, including online. New aftermarket part I needed was in stock- not a minor point as nobody else in the Twin Cites Metro had it in stock, at any price.
Well worth the 90 minute drive to have the part in my hand ASAP.
Thank you, PAM's!
Pam's is great. Shane is great to work with. Parts arrive in a timely manner and are exactly what was ordered. Great conversations too. Thanks Shane and Pam's for all you do to keep us going here.
I was recommended to them by my local salvage yard in NYC. I buy used parts regularly as I am a repair shop. I was so pleased by their professionalism, as well as the pricing. I ended up buying the parts and the packing was terrific. I couldnt be happier. Will be using them again, all the way from NYC.
First time buying a part online from Pam’s, overall an excellent experience. The part was as described, arrived quickly and was well packaged. Everyone I interacted with at Pam’s was prompt and professional.
Initially, there was a very minor mistake with my order but they remedied it quickly. They first sent me an off the shelf part that was lower mileage but a slightly different part from the one I purchased and needed. Once I pointed this out, they sent a return a label and had the correct part pulled and on its way shortly after receiving my return. The two parts are almost identical so I completely understood why they sent the already pulled part. The difference is not easily distinguished unless you’ve really seen the two side by side.
How they handled the situation speaks volumes to me. I will definitely be ordering parts from Pam’s again! Great prices and excellent customer service. Thank you!
Buyer beware. Parts grading is non existent. Called about a non serviceable Subaru drive shaft. Was assured they were grade A, low mileage units. Drove 2.5 hours to pick one up only to find that the u-joints were worse than the ones I was already dealing with. 5 hours and $45 fuel wasted. Never again. Will never deal with them again. I have to say the girl that helped me was pleasant. The girl at the counter could have cared less.
The service is outstanding, and the prices are always well within an average persons budget, but the only thing that concerns me is the quality of parts that they have accepted from other vendors and passed on. Just recently, I had gotten a starter that they had gotten from an outside vendor because it was quicker than having them pull one and it was, but the corrosion on the connections was a lot. So much so that the screw holding on one of the electrical connections snapped when I went to loosen it after taking a wire brush to clean it up. Had I thoroughly inspected it while I was there, instead of just grabbing it and leaving I probably wouldn't have accepted it. ***I feel like I need to add this to this review because it is very noteworthy and speaks volumes of Pam's Auto and the character of the employees. I was contacted by the original contact person, Finn, who initially helped about two weeks after this transaction. He asked how things went with getting the starter, so I told him the hole debacle and he said he was going to see if he could do anything for me to make things right. Now mind you, I never once in our conversation asked for any kind of reimbursement of any sorts. Well, a couple of hrs went by, and he called me back and to my surprise he said that he was going to refund the total amount of starter. I thanked him immensely and told him he didn't need to do that, but he insisted. So in the end I was absolutely blown away and impressed with the fallow up and by doing the customer right! Absolutely brilliant!!!
Had a stellar experience with Pam's Auto and can't recommend them enough. JR in particular was extremely helpful, accommodating and kind. We ordered a headlight and delivery was quick and easy. Looking forward to ordering more from them in the future!
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